Microsoft Exchange Information Store Service will not start

Posted on 2006-05-04
Last Modified: 2012-06-21
We are currently running a Windows 2003 domain with 1 Windows 2003 Std and 2 Windows 2000 Std Domain Controllers.  We added the Windows 2003 server about 3 weeks ago.  Transferred all FSMO roles to the Windows 2003 Server after prepping the domain for it.  The Windows 2003 Server is currently running DHCP and is the Fileserver.  DNS was left on the other Windows 2000 Domain Controller.  Installed Exchange 2003 on it 4 days ago, which the installation went fine with no errors.  Now the Microsoft Information Store Service will not start, dissallowing the Database to Mount.  The name of the Windows 2003 Server is ATHFSP02 and the old DC was ATHFSP01.  

The following errors come up in the event viewer:
Event ID: 2103
Category: Topology
Source: MSExchangeDSAccess
Process MAD.EXE (PID=7312). All Global Catalog Servers in use are not responding:

Event ID: 9098
Category: Monitoring
Source: MSExchangeSA
The MAD Monitoring thread was unable to read its configuration from the DS, error '0x80004005'.

Event ID: 8197
Category: General
Source: MSExchangeFBPublish
Error initializing session for virtual machine ATHFSP02. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.

Event ID: 1121
Category: General
Source: MSExchangeIS
Error 0x80004005 connecting to the Microsoft Active Directory.

Event ID: 5000
Category: General
Source: MSExchangeIS
Unable to initialize the Microsoft Exchange Information Store service.   - Error 0x80004005.

Services that refuse to start are Microsoft Exchange Event, Microsoft Exchange Information Store, Microsoft Exchange MTA Stacks and Microsoft Exchange IMAP4.
Anything else branded with Microsoft Exchange in the service is running.

Question by:intellitechsolutions
    LVL 51

    Accepted Solution

    Where is your Global Catalog?  Exchange uses the GC heavily.  If it's not there you're not going to get Exchange working properly.
    LVL 1

    Author Comment

    The Global Catalog was located on the old Domain Controller before.  I just moved it to the new one and it is still haveing the same problem.  If this helps below is the error I get when I try to view the store in system manager.

    The action could not be completed because the Microsoft Exchange Information Store service is inavailable.  Be sure the service is running and you have network connectivity to the Microsoft Exchange Server Computer.

    operation: Retrieving mount information
    ID no: c1041721
    Exchange System Manager
    LVL 1

    Author Comment

    Yeah that worked.  Thank you so much!!!
    LVL 51

    Expert Comment

    Good job.  I suppose I should have told you it will take a short period to build up and start working - but you found out anyway!

    Glad to help.

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