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LicenseService errors after server restore onto new raid array.

Posted on 2006-05-04
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Last Modified: 2008-01-09
Folks,

I have recently performed a SBS2000 restore onto a new RAID array. The partitions are identical as per the prevous system. I have performed a bare metal restore using Veritas Backup Exec 9.1.

This has been sucessful, however I seem to be getting problem with Licenses now, The event log is full of ID:221, 222 and 201 errors being reported all from the "LicenseService" source.

The impact that this is having is that users are unable to login to exchange server via Outlook. I have looked into the error and it appears that Veritas 8.6 had an issue when releasing licenses during a backup of the mailboxes. Also Windows 2000 has had a licensing problem resolved with the release on SP3.

My server is fully patched and up to date, Veritas 9.1 SBS is also upto date.

Could this be an issue when I restored to a new volume, and the licensing has been screwed up or could this still be to do with Exchange server not releasing licenses?

If I look into the exchange manager I have 33 instances of Username SMTP using NT AUTHORITY\System login account. This is only a 20 user SBS environment.

Any thouhgts on this?
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Question by:mf_read
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16611130
Take a look at this newsgroup thread which should help you resolve it: http://snipurl.com/q1q1

Jeff
TechSoEasy
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Author Comment

by:mf_read
ID: 16612965
Jeff, thanks for your promt response.

I have had a look at this link and renamed the file as it suggested, I will wait and see if this helps!

When I check the licenses installed using the SBS console it says there are 2000 licenses!!

SBS2000 only support 50 users if I remember correctly. Exchange server seems to connect every user 3 times! Which appears to use the licences up quickly.

Some other EE post have suggested turning of the "License Logging Service" as a workaround, what impact does this have?

Regards

Mike
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16613771
How did you restore the server?  Did you reinstall and apply all service packs before restoring the backup?

Jeff
TechSoEasy
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Author Comment

by:mf_read
ID: 16615915
I applied SP4 to windows 2000 only. I was unable to apply patches to Veritas as the installation path is not standard.
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by:Jeffrey Kane - TechSoEasy
ID: 16616052
What do you mean that the Veritas path is not standard?  Because this error is totally in line with this Veritas KB: http://seer.support.veritas.com/docs/241675.htm  even though you are not using BE8.6.

It certainly smells the same.  :-)

Jeff
TechSoEasy

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Author Comment

by:mf_read
ID: 16616217
Performing a disaster recovery the Veritas step instruct you to install Veritas into a different location. Then after a full disaster recovery including the system state all Windows services etc are as they were before the failure. And there is no reference to the Veritas software which was installed to restore the system to the last sate before the "disater" I use the word disater loosly as this was NOT a disaster situation.

As you say it smells the same but I'm not using BE 8.6.

FYI, I have renamed the %systemroot%\System32\LLS\Llsuser.lls file and so far the messages are not appearing, although a new lls has not been created yet, I will monitor the server early next week when its being used and let you know the outcome.

Have a good Weekend.
Mike.
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Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 16616426
Okay... no prob... hope that fixes it for you!  :-)

Jeff
TechSoEasy
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Author Comment

by:mf_read
ID: 16694052
Thanks Jeff

"I have renamed the %systemroot%\System32\LLS\Llsuser.lls" worked.

Until the next time!! ;)

Regards

Mike
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