Remote Desktop drops, especially over wireless

Posted on 2006-05-04
Last Modified: 2008-02-26
I have a big problem with a terminal server. It behaves very strangely, every day it drops at least once or twice the remote desktop connections and gives a red x on the client end. The client wants to know why, but i can't seem to pinpoint it. Now I am suspicious of my ISP being sketchy and dropping out. Does this sound likely? My other question is why would a wireless connection drop even more than a wired computer. I have laptops that will drop the remote desktop connection even if their internet is still up...
any thoughts? Mucho points to all helpful people...

Question by:DotFoil
    LVL 95

    Expert Comment

    by:Lee W, MVP
    Had a similar problem with wireless - turned out there were other access points in the area using the same channel and my laptop woould periodically try to use them, if only for a second.
    LVL 95

    Accepted Solution

    Trying changing the channel the Wireless uses to 11 or 1
    LVL 4

    Expert Comment

    You’ll need some type of utility to monitor the network links from him to you.  I personally like ping potter  but regular windows ping will work as well.   Have him ping your Terminal server and look for dropped connections.  I guaranty when he loses connection to your terminal server the packets will be timing out.  Ping Plotter will show which segment is dropping the packets.  Ping will just show that the packets are being dropped.

    ping -t terminalserverIP
    LVL 20

    Expert Comment

    I don't know what equipment you are using but on my LAN my wireless would always drop my remote desktop connection to my server which was wired. I setup port triggering for the RDC port and it seemed to help.

    This will really only help LAN clients. If the clients are connecting from the internet then I would try some of the suggestions mentioned above.

    Expert Comment

    Downloaded PingPlotter. Showed remote connection drops ( disconnect from host ) could be traced to dropped packets between local LAN and IPS.

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