MS help on virus?

Posted on 2006-05-04
Last Modified: 2013-12-04
I purchased a desktop dell nearly a year ago xp home, and now am getting alerts about a virus.  
Question:  Seems like I read that you can call microsoft (free) and they will walk you through removing the culprit.  True or not.  BTW I am not with the computer (out of country) and wife has relayed this information.  I was hoping that this was true about ms helping out on virus problems.  It would make it alot easier on her.
Question by:zubin6220
    LVL 95

    Accepted Solution

    Microsoft has not (yet) gotten into the antivirus world.  You need to be using appropriate antivirus software - McAfee (my preference), Norton, Avast, AVG, Trend, etc, etc.  AND you need to keep it updated.

    You can try to call Microsoft, but they will probably charge you $245 to tell you get anti virus software.  I have never heard of Microsoft talking you through getting rid of a virus.
    LVL 32

    Assisted Solution

    Microsoft has launched a new web site recently, called "MS Live Safety Center", which may be useful in your case.

    You can ask your wife to connect to this web page:

    and click on the yellow "Full Service Scan" button. It offers to install a program, which you should agree to, and then scans your system. It is a bit slow from my limited experience, but does a fairly good job.

    Featured Post

    Maximize Your Threat Intelligence Reporting

    Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

    Join & Write a Comment

    Article by: btan
    The intent is not to repeat what many has know about Ransomware but more to join its dots of what is it, who are the victims, why it exists, when and how we respond on infection. Lastly, sum up in a glance to share such information with more to help…
    Our Group Policy work started with Small Business Server in 2000. Microsoft gave us an excellent OU and GPO model in subsequent SBS editions that utilized WMI filters, OU linking, and VBS scripts. These are some of experiences plus our spending a lo…
    This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor ( If you're looking for how to monitor bandwidth using netflow or packet s…
    Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    24 Experts available now in Live!

    Get 1:1 Help Now