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web site found waiting for reply...eventually times out and never displays the page but I can ping in a command window???

Posted on 2006-05-04
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Last Modified: 2008-01-09
I was trying to help a friend clean off some pop ups over the phone.  He could surf using IE6 fine but just had some annoying pop ups.  In between calls to help him out with each new hijack log he sent he decided to uninstall AOL which he never used and prodigy which he used beore he went to cable.  Once he did that now he can no longer display any websites using IE6.  It just sits there with the web site found waiting for reply in the status bar.  I had him to go to a command window and he could ping things all day like ping www.yahoo.com worked fine.  So I then had him put the IP address of yahoo.com in the address bar of IE6, thinking dns was messed up,  and he gets the same waiting for reply.  So in testing all of this I asked if his work computer could still worked using he same router the home one that is messed up is plugged in to and it did.  I then had him run and ipconfig /all and everything looks normal to me but for one thing.  The dns servers are 192 numbers which I've never seen but in talking to some network friends at work they say some routers are set up that way.  I never had him do the ipconfig/all on the laptop to see what it said either but i just emailed him to try it.  So I've had him to the repair for that local area connection and it goes through the steps and when its done it still doesnt work. Strangely though I couldnt do an ipconfig /release in dos.  I forget the exact message but its the standard one when it cant for whatever reason.   I've had him uncheck tcp/ip and recheck it.  I've had him go in to add and remove programs and uncheck internet explorer and then recheck it and still it doesnt work.  I had him plug in my dns numbers that my ipconfig /all shows and it still doesnt work but I forgot to have him switch it back to obtain auto, which i've had fix similar probs before, again.  I know in the hijack log im posting it still has a myway search thing(R1).  Thats what I was trying to get rid of before he uninstalled aol and prodigy.  Again he could surf with IE6 fine while he had this  before he uninstalled those 2 apps.  So im pretty sure thats not it and now its hard to help him because his work laptop wont let him download hardly anything because they lock him out of most sites.  So it took forever for me to get a new log.  So to sum it all up again.  I can ping fine using www.yahoo.com.  Names or ip numbers wont work in IE6.  I've tried everything I can think of other then getting him an IE6 install to try a repair with.  Oh and lastly I know there is a gazillion logitech webcam entries that I need to figure out but those were there also when we started this whole thing back when he could surf fine.  Thanks in advance for any help and suggestions.  Oh and one other thing I havent tried is the winsock fix but I figured since ping in dos was working there was no need but maybe im wrong.  Here is a link to the log.

http://hijackthis.de/logfiles/6ecce6946ade7bb7b554459260b734ec.html
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Question by:pmac38CDS
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by:r-k
ID: 16612210
You could try, in turn:

  IEfix:  http://windowsxp.mvps.org/IEFIX.htm
  LSPfix: http://www.cexx.org/lspfix.htm
  Winsockfix: http://www.spychecker.com/program/winsockxpfix.html

I would also remove all those O18 protocols and the myway entry.
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by:pmac38CDS
ID: 16613616
I will try those later tonight when I get to call him tonight.  I tried removing the myway through add and remove like some other website said but it wont ever remove it.  Do you have any thoughts on how to remove it?  Thanks
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by:r-k
ID: 16615712
"Do you have any thoughts on how to remove it?"

Did you try removing it using HijackThis itself?
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by:pmac38CDS
ID: 16618995
Yes that was my first thing I tried.  It was still there after.  Then i read around and it said uninstall it form add/remove.  Tried that and It didnt go away.  So thats when I got stumped and started looking more.  At that point like i said he was still working.  Then while I was looking he uninstalled aol and prodigy and thats when things went south and stopped working.  So yes i've tried that and it doesnt seem to do anything.  Any other suggestions?
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by:pmac38CDS
ID: 16636009
Ok I tried all of the utilities and I still have the same problem.  I can still ping but IE6 still gets web site found waiting for reply.  Any other thoughts?
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by:r-k
ID: 16636053
Take a look at this and see if it helps:

 http://www.microsoft.com/windows/IE/community/columns/IEtopten.mspx

When you say you tried all the utilities, do you mean the the ones to fix IE, or the ones to remove MyWay?

Unluckily the HJT log has expired because 3 days have gone by. If possible please post a new version.
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by:pmac38CDS
ID: 16648280
Ok sorry for the delay but its hard doing this over the phone and he isnt always home.  Yes I did all 3 of the ones to fix IE.  I also was able to last night get rid of the search spyware problem.  Now all he has it the extra 018's that I havent got rid of yet just because it was working before with those.  Last night I went to that last link you sent and looked through all the steps and the only thing I hadnt tried was to create a new user and delete the index.dat files in the cookies and temp internet folders.  That didnt work and it also didnt work under the new admin user I creadted either which would of been using its own index.dat files.  Im still stumped.  I can still ping www.yahoo.com but I cant use IE to get there either using the name www.yahoo.com or its actual IP address.  In looking around some more last night I see people having SIMILAR probs and uninstalling the network card fixes it sometimes.  I tried having it unistall and it said it was needed and couldnt be removed.  I've never seen that before but after he clicked ok on the message it appeared to uninstall it anyway.  I had him then scan for changes and in putting the driver back on it said this driver hasnt been certified by windows xp.  I've never seen a network driver not be certifed by XP and especially when its one of those built in intel 100 ethernet ports.  So I had him continue anyway and intsall the driver it found and still no luck.  Today i'm going to take his dell service tag number and find the exact driver for the network card and get that to him.  Then I have tried everything I can think of.  Oh and one last think before I post the new log.  I even got him to download the new IE7 beta on his laptop that does work.  Put it on a memory stick and install it on the machine having the probs.  Installed fine and from what he told me acted like it was going to the internet to get files for it.  After installing and rebooting guess what???  IE7 does the same thing.  That makes me think network card especially after what I just described about that.  Any thoughts would be greatly appreicated. Here is the newest log.

http://hijackthis.de/logfiles/acbf577e421595040cd30c78c17ec3e5.html
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by:pmac38CDS
ID: 16737575
How can I close this?  I ended up having to do a factory restore.  So I wondered how to close this without giving out points or is that possible?
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by:r-k
ID: 16737629
Sorry forgot to follow up on this, but glad that things are better now after a system restore.

You can post a 0-point request in the Support section (link at upper-right) asking them to delete this question and refund your points. be sure to include back to this page.
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