Able to read subject but not contents of the email in Outlook 2002

Posted on 2006-05-04
Last Modified: 2012-05-05
Hi! I have a situation with Outlook 2002. Currently, I am able to read the subject in my outlook but it doens't show its content at the bottom panel and when i try to double click on the email, it doesn't show anything. And is the same with some of my folders as well. When I try to open my Notes I get this message

" Can't open this item. The file C:\Documents and Setting\userXXX\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst is in use and could not accessed. Close any application that is using this file, and then try again"

Could I have open the .pst file? if yes, how can i close it? and i get this message on a few folders as well.

"Unable to display the folder. Microsoft Outlook could not access the specified folder location. The file C:\Documents and Settings\UserXXX\Local Setting\Application Data\Microsoft\Outlook\Outlook.pst is in use and could not be accessed"

Thanks for your help!!
Question by:npe511
    LVL 17

    Expert Comment

    See if the same thing happens when you open Outlook in safe mode.

    At Start > Run -TYPE

    Outlook /safe

    press enter and see if you still have the issue and tell us what you see.
    LVL 97

    Accepted Solution

    Greetings, npe511 !

    The problem could that your PST file is corrupt or too big

    Recover Damaged Outlook PST File
    Outlook Recovery   Demo recovery

    Repair a 2GB Outlook Personal Folder

    Best wishes!
    LVL 97

    Expert Comment


    If the problem is not the PST file, Outook itself could have something wrong

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Create a new Outlook profile.

    7. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Author Comment

    Thanks upu|007 for your prompt reply~

    I tried typing Outlook /safe as you said. Upon opening Outlook, I received a message saying:

    "You currently have a Personal Address Book in your profile. Outlook Contacts now support personal distribution lists, and can automatically import all entries in  your Personal Address Book and remove it from your profiles. We recommend removing the Personal Address Book and using Outlook Contacts instead. Would you like to import your personal address book now?" which i click 'yes'

    While its in progress, I received an error message saying:

    "An error occurred while importing or exporting and the import/export was terminated. MAPI error DX80040600 was reported. Please try to import/export again later."

    I tried sending email out after that but received this mssage:

    "Word couldn't send mail because of MAPI failure:"Unspecified error"

    Where do I go from now??

    LVL 97

    Expert Comment

    npe511, looks like you are not able to access your Personal Folder file (PST).  Did you try to repair the PST file that I posted above?

    Author Comment

    Hey war!!
    Thanks pal..Your information was spot on! Manage to get outlook working again!
    You are a legend!!
    LVL 97

    Expert Comment

    npe511, glad the problem is fixed. Which suggestions fixed your problem?

    Author Comment

    The problem was either the damage pst.file or could be too big. Anyway I went through the ScanPST and it works!!

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