My father has managed to get himself infected with the Anserin Trojan:
He has Symantec Corporate 10.0 running on his laptop.
I have talked him through booting into safe mode, scanning and fixing, but the two files (ibm0004.exe and ibm00003.exe) will not delete - comes up saying that the file has been left alone as it could not be cleaned or removed.
If I get him to go through windows and try, he gets: "cannot delete ibm0004.exe access is denied"
I don't understand how it can still be locked in Safe Mode. I have had him delete the registry keys, so the virus shouldn't be launching anymore.
Any suggestions as to how to get rid of these files?