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Missing email after SBS ConnectComputer migration

Posted on 2006-05-05
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Last Modified: 2010-04-19
This past week I migrated a customer's environment from SBS2000 to SBS2003.  I used Exmerge to grap the mail folders for all the users and sucessfully moved everyone's email expect for one user.  I used \\servername\ConnectComputer on each machine to connect them to the new server and selected the existing profiles in the process.  

Old email for the one user I mentioned is missing.  I have looked on his machine for old *.pst files and cannot find them.  I went back to the old server and looked at the size for his mailbox on the old machine and compared it to the new server, which are the same.  

I'm not sure where else to look to see about recovering the old message and would appreciate suggestions on where to look.  

Jason
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Question by:jtcomstock
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by:Jeffrey Kane - TechSoEasy
ID: 16613713
What method did you use to migrate?  Did you use ADMT and change the name of the domain?

Also, I'd assume that they were not using Outlook 2003 prior to the migration, but are now?  If so, did the mailbox get migrated properly into Outlook 2003's new format?

Jeff
TechSoEasy
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Author Comment

by:jtcomstock
ID: 16614552
I tried to use ADMT, however the old server was having problems and would not allow an upgrade to the right service packs to even attempt ADMT.  Many of the tools you use in SBS2000 would not open.  I spent about five hours trying to update the old machine and wasn't making progress, so I ended up building the new server and entering the users as they were on the old server.  I then used Exmerge to grap the old mail folders.  There are seven users in this network, so it wasn't a big deal to recreate the user accounts.

This particular user was using Outlook 2003.  For some reason the mailbox didn't migrate correctly.  I've looked for .pst files in the old profile, no luck.  The old mailbox on the Exchange server was small for this particular user.  

Jason
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Jeffrey Kane - TechSoEasy earned 1000 total points
ID: 16616500
Ah... that's exactly how I do it for any client that has less than 15 users.  I've learned that migrating 15 users manually takes the same time as any other method.

Have you tried just opening the .pst file created by Exmerge in Outlook?  That will usually work, but if not, use C:\Program Files\Common Files\System\MSMAPI\1033\ScanPST.exe to repair it.  (Make a copy first in case that screws it up worse!).

Jeff
TechSoEasy
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Author Comment

by:jtcomstock
ID: 16617678
Jeff,

I did try opening the file created by Exmerge and there are no emails in it.  I went back to the old server, did another Exmerge and got the same results.  I've looked through the users desktop machine and could not find any local .pst files.  He had a bunch of emails in Outlook, but I don't know where they went.  

I'll take a look at the scanpst that you mentioned.  
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Author Comment

by:jtcomstock
ID: 16617880
Jeff,

Finally, I found the old .pst file.  Searching the harddrive did not uncover the file, not sure why since I have permitted access to show hidden folders.  Anyway, I went through each profile on the under documents and settings and found a PST file from the day I migrated the machine.  I opened it an struck gold.

Why did the search find it?  I searched several times and was sure to select the local hard drive.

Jason
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16618734
Just because you have hidden folders showing doesn't mean that search will look there, you need to select the "advanced options" of search and enable it to search hidden and system files.

Glad you found it though.

Jeff
TechSoEasy
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Author Comment

by:jtcomstock
ID: 16627429
Thanks for the tip on searching.  Hadn't run into that one before.  The simple issues will drive you nuts.  

Jason
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