Outlook 2002 freezes windows 98 when trying to read the email

Posted on 2006-05-05
Last Modified: 2010-04-08
Good afternoon,

I have a user that is using windows 98 on a p3/1000mhz system, office xp and logging into windows through novell (roaming profiles).  Also ulitizing McAfee 8.0.

 When user opens up outlook to review emails (any emails), outlook comes back with a white box stated that outlook has given an exception and do you want to ignore or close the applicatation to save your files and then the whole system freezes and you can only reboot the system to get back into the system.

To try fixing this issue,   I used the  previous install cleanup  of the application from microsoft, reinstalled the software, did all the updates for windows and office xp and the error is still comes back. Since we are using roaming profiles I even removed their profile on the system and had them login. Also, did a clean out of history and  internet temp file folder.  Could any can push me in the right direction on how to solve this issue.  I have been getting the box from a few people now.

I would appreicate it.
Thank you,

Question by:mickeyd19611
    LVL 97

    Accepted Solution

    Greetings, mickeyd19611 !

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!
    LVL 17

    Expert Comment

    I used to get a similar error if i installed software like winfax on the same pc. The solution was to remove office completely and then do a reinstall again to a different path. Do not use the default path. Try war1's suggestions first as mine is in context with a different app causing the issue, which may not be applicable to you.

    Author Comment

    Thank you so much for your comments, actually I rename the outcmd.dat file and registred the ole32.dll and it work without any issues.  Thank you for all your help.  Mickey
    LVL 97

    Expert Comment


    Glad my suggestions worked for you.  Will you accept my comment above with an excellent grade? The accept button is to the right of the comment http:#16616424

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