e-mail hangs for one user out of 200

Posted on 2006-05-05
Last Modified: 2011-09-20
I have one user (out of 200) that when she sends email, especially replies, it hangs for 20-30 seconds with the hourglass spinning.  We use Exchange Mail.  Does anyone have any other suggestions?  I have tried the following:

New Computer, fresh install, problem existed on Old computer and New Computer
Outlook 2002 and 2003, Problem exists with either version
New Network cable and Jack, Problem exists with either connection
Various Editors: HTML, Word, and Plain Text, problem exists with any editor
Mail is set to “send immediately when connected”
Verified all network paths and printers are valid
Checked Event Viewer for errors, nothing unusual
Verified other programs running, standard departmental
She has no Viruses, Spyware, toolbars, etc.
She has no e-mail signatures, backgrounds, or rules
Question by:kessdarln
    LVL 97

    Expert Comment

    Greetings, kessdarln !

    Did you create a new profile in the new computer?  If not, create a new Outlook and Exchange profile.  It is likely the old profile is corrupt.

    Best wishes!

    Author Comment

    I've created a new computer profile, which did not help.   I am a Desktop Support Admin and not an Exchange Admin so I am not familiar with Outlook and Exchange profiles.  Would this change the availability of the email and addresses in her e-mail on the exchange server?  She is an executive and I would not want to lose any saved mail and addresses.
    LVL 97

    Expert Comment

    If you create a new Outlook profile and Exchange profile, you will have to drag the emails and addresses from the old profile.

    Author Comment

    Ok.  I understand what you mean.  e-mail account on the computer.  Sorry didn't follow at first.  I do not believe this is the solution because I've provided her with a new computer and created the email account at that time.  Any other thoughts?
    LVL 97

    Accepted Solution


    1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

    2. Check if antivirus email check is slowing sending and receiving.  Disable it.

    3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

    4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

    5. Your ISP may be blocking port 25. Try using alternate port 587.

    6.  Check with email provider Tech Support to determine if server is having trouble.

    7. See this troubleshooter for not sending

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    Join & Write a Comment

    Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
    Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    24 Experts available now in Live!

    Get 1:1 Help Now