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dakeys

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RWW cannot connect to Client Desktops

Everything had been working great for about 1 week. Now all of a sudden when I access RWW, I login and try to connect to  a client desktop. I could check e-mail through RWW seems like only connecting to desktops is the problem.


The list with all the computers gets populated. I click on the pc and I get the following error:


Title Bar Reads: VBScript: Remote Desktop Disconnected

Body of the error says:
The client could not establish a connection to the remote computer. The most likely causes for this error are:

1) Remote connections might not be enabled at the remote computer.
2) The maximum number of connections was exceeded at the remote computer.
3) A network error occurred while establishing the connection.
4) The remote web workplace designated port might be blocked by the firewall

Like I said above this was working for a week so all of the correct ports are open.  

I also did research and found the following article:
https://www.experts-exchange.com/questions/21453941/Lost-ability-to-connect-to-Client-and-Server-PC's-using-Remote-Web-Workplace.html?query=RWW+The+client+could+not+establish+a+connection+to+the+remote+computer&clearTAFilter=true

I the steps in here, and nothing worked. I also ran the netstat command to see what port were being used by my server.
I didn't find port 4125 or maybe i missed it,  I'll check again.





 
Avatar of dakeys
dakeys

ASKER

I ran the CEIWC and it failed when trying to configure E-Mail,wierd thing is that my e-mail seems to be runnning fine.

Either way here is the icwlog.txt file. Don't know if this could be a reason or not:


C:\Program Files\Microsoft Windows Small Business Server\Networking\ICW\wizemail.dll, version 5.2.2893.0
calling CEmailCommit::ValidatePropertyBag ().
calling pdispPPPBag->QueryInterface (IPropertyPagePropertyBag, 0x6e50c).
Call to pdispPPPBag->QueryInterface () returned ok.
calling ReadInt4 (0x25cff0, DB5E5E45-3598-4F1D-8FF7-0ED35B9EB6A4).
Call to ReadInt4 () returned ok.
The out param of ReadInt4() is 1.
calling CValidatePropertyUtil.ValidatePropertyInteger ().
Call to CValidatePropertyUtil.ValidatePropertyInteger () returned ok.
calling ReadBool (0x25cff0, F71526DD-9C19-4fe9-B7DB-FD4360909275).
Call to ReadBool () returned ok.
The out param of ReadBool() is 1.
calling CValidatePropertyUtil.ValidatePropertyBool ().
Call to CValidatePropertyUtil.ValidatePropertyBool () returned ok.
calling ReadBool (0x25cff0, DB5E5E46-3598-4F1D-8FF7-0ED35B9EB6A4).
Call to ReadBool () returned ok.
The out param of ReadBool() is 0.
calling CValidatePropertyUtil.ValidatePropertyBool ().
Call to CValidatePropertyUtil.ValidatePropertyBool () returned ok.
calling ReadBool (0x25cff0, 1DB7A50F-98F8-452f-868B-1AAC56585DD0).
Call to ReadBool () returned ok.
The out param of ReadBool() is 1.
calling CValidatePropertyUtil.ValidatePropertyBool ().
Call to CValidatePropertyUtil.ValidatePropertyBool () returned ok.
calling ReadInt4 (0x25cff0, C9D8697B-0D4C-4767-8F1F-4CE415098774).
Call to ReadInt4 () returned ok.
The out param of ReadInt4() is 0x2.
calling CValidatePropertyUtil.ValidatePropertyLong ().
Call to CValidatePropertyUtil.ValidatePropertyLong () returned ok.
calling ReadString (0x25cff0, 01637C90-B142-41C4-8520-6B2E0F891BE7).
Call to ReadString () returned ok.
The out param of ReadString() is acicardio.com.
calling ReadBool (0x25cff0, 1DB7A50F-98F8-452f-868B-1AAC56585DD0).
Call to ReadBool () returned ok.
The out param of ReadBool() is 1.
calling ReadInt4 (0x25cff0, C9D8697B-0D4C-4767-8F1F-4CE415098774).
Call to ReadInt4 () returned ok.
The out param of ReadInt4() is 0x2.
calling CValidatePropertyUtil.ValidatePropertyHostName ().
Call to CValidatePropertyUtil.ValidatePropertyHostName () returned ok.
calling AttachCommiter.Validate(pPPPBag) (0x25cff0, 01637C90-B142-41C4-8520-6B2E0F891BE7).
calling CAttachCommiter::Validate (0x25cff0).
calling CAttachCommiter::Validate:ReadVariant (0x0).
calling CAttachCommiter::Validate:m_spDoc.CoCreateInstance (0x0).
calling CAttachCommiter::Validate:m_spDoc->loadXML (0x0).
Call to CAttachCommiter::Validate () returned ok.
Call to CEMailCommit::ValidatePropertyBag () returned ok.
calling CNetCommit::Commit (2478064).
calling CNetCommit::ValidatePropertyBag ().
Call to Querying for the property bag () returned ok.
Property bag is not dirty, skipping validation
calling CNetCommit::Common ().
calling CNetCommit::GetLanNicInfo ().
LAN NIC Guid: {CD2D1B99-C2AD-468E-A8F5-55B579FE3673}
Call to Converting LAN NIC Guid () returned ok.
Call to Getting IP address for the LAN NIC () returned ok.
Call to Reading in the LAN NIC info () returned ok.
Call to Fixing the TCP/IP NIC Binding order () returned ok.
Dhcp server is installed and not disabled
Call to Set DHCP Server to start up automatically () returned ok.
DNS server is installed and not disabled
Call to Changing startup type for DNS () returned ok.
Call to Clearing DNS server entries on the LAN NIC () returned ok.
Call to Setting DNS server IP for the LAN NIC () returned ok.
Call to Resetting DNS recursion timeout () returned ok.
Call to Resetting client dns query timouts in config.dat () returned ok.
Call to DsGetDcName for local domain name () returned ok.
Call to Disabling RRAS routing () returned ok.
calling CNetCommit::DoRouter ().
Call to Clearing the default gateway on the LAN NIC () returned ok.
Call to Setting default gateway on the LAN NIC () returned ok.
Call to Setting DNS forwarders () returned ok.
Call to Preparing DNS for DNS listener reset () returned ok.
Call to Resetting DNS listeners () returned ok.
URL to the router is http://192.168.1.1
Call to Adding routers IP address to the intranet zone () returned ok.
Call to CNetCommit::DoRouter () returned ok.
Call to Configuring for router connection () returned ok.
calling ConfigureIE ().
calling SetInternetOptions ((null), (null), (null)).
calling InternetSetOptionA (NULL, INTERNET_OPTION_PER_CONNECTION_OPTION).
Call to InternetSetOptionA () returned ok.
Call to SetInternetOptions () returned ok.
calling InternetSetOption_AutodialConnection ().
Call to InternetSetOption_AutodialConnection () returned ok.
calling InternetSetOption_AutodialMode (4).
Call to InternetSetOption_AutodialMode () returned ok.
calling InternetSetOption_DisableAutodial (0).
Call to InternetSetOption_DisableAutodial () returned ok.
Call to ConfigureIE () returned ok.
Call to Configuring IE for router connection () returned ok.
Call to Notifying client setup for Default gateway as the router () returned ok.
calling RegisterMSBOExchangeBP (0).
Error 0x1 returned from call to RegisterMSBOExchangeBP().
Call to Unregistering the smtp sink () returned ok.
Call to GetLocalDomainName () returned ok.
Call to Reading in the local domain name () returned ok.
Local Domain Name is: acicardio.local
Call to Enabling secure dynamic DNS updates () returned ok.
Call to Disabling RoundRobin for DNS server () returned ok.
Call to GetLocalDomainName () returned ok.
Call to Configuring DHCP options () returned ok.
Call to Disabling the RASUTO service () returned ok.
Call to Configuring w32time parameters for fulltime () returned ok.
Call to Configuring the time service () returned ok.
Call to Notifying RWW for ISA () returned ok.
Call to CNetCommit::Common () returned ok.
Call to CNetCommit::Commit () returned ok.
calling CRFireCommit::CommitEx (0x25cff0).
calling CRFireCommit::ValidatePropertyBag (0x25cff0).
Call to This is a Router Single Nic configuration only Web Publishing will be configured, Basic Firewall will not be configured. () returned ok.
Call to Reading web publishing selection () returned ok.
Call to Reading OWA publishing selection () returned ok.
Call to Reading RUP publishing selection () returned ok.
Call to Reading Monitoring publishing selection () returned ok.
Call to Reading OMA publishing selection () returned ok.
Call to Reading RPC publishing selection () returned ok.
Call to Reading Companyweb publishing selection () returned ok.
Call to Reading ROOT publishing selection () returned ok.
Web publishing selections:
OWA publishing: 1
RUP publishing: 1
Monitoring publishing: 1
OMA publishing: 0
RPC publishing: 1
Companyweb publishing: 1
ROOT publishing: 1
Call to CRFireCommit::ValidatePropertyBag () returned ok.
Call to GetPrivateNICGuid () returned ok.
Call to GetIPAddress for private nic () returned ok.
Call to GetSubnetMask for private nic () returned ok.
RUP is published
Call to Fixing the inheritance for root dir () returned ok.
Call to Unpublishing the default web site () returned ok.
Call to Fixing the inheritance for companyweb dir () returned ok.
Call to Unpublishing companyweb () returned ok.
Call to Publishing root () returned ok.
Call to Publishing /Exchange () returned ok.
Call to Publishing /ExchWeb () returned ok.
Call to Publishing /Public () returned ok.
Call to Publishing /ExAdmin () returned ok.
Call to Publishing RUP () returned ok.
Call to Publishing client help for RUP () returned ok.
Call to Publishing Monitoring () returned ok.
Call to Publishing RPC () returned ok.
Call to Configuring RPC over HTTP () returned ok.
Call to Publishing Companyweb () returned ok.
Call to Publishing Companyweb _layouts () returned ok.
Call to Publishing Companyweb _vti_bin () returned ok.
Call to Publishing Companyweb _wpresources () returned ok.
Call to Notify RUP for OWA () returned ok.
Call to Notify RUP for Monitoring () returned ok.
Call to Notify RUP for RPC () returned ok.
Call to Notify RUP for Companyweb () returned ok.
Error 0x80070003 returned from call to Restricting exhchangeoma to local server only().
Call to Restricting ConnectComputer to local network only () returned ok.
Call to GetInternetServerName () returned ok.
Call to GetNetbiosDomainName () returned ok.
Call to NotifyProvisioning () returned ok.
Call to Limiting number of connections () returned ok.
Call to Sending RUP intro mail () returned ok.
Call to Saving web publishing selection () returned ok.
calling Set Web Publishing Rules (0x0).
Call to GetPrivateNICGuid () returned ok.
Call to WMIGetIPAddress () returned ok.
Call to IISConfig Set () returned ok.
Call to Setting default logon domain for OMA () returned ok.
Call to Setting Anonymous Access () returned ok.
Call to CRFireCommit::Commit () returned ok.
Calling CCertCommit::CommitEx
Calling CCertCommit::ValidatePropertyBag
Require SSL for OWA: 1
Require SSL for Remote Portal: 1
Require SSL for Monitoring: 0
Require SSL for OMA: 0
Require SSL for CompanyWeb: 0
Require 128 Bit Encryption: 1
Cert selection: -1
CCertCommit::ValidatePropertyBag returned OK
Opening the cert store returned OK
Reading the computer name returned OK
Reading the fully qualified server name returned OK
CCertCommit::EnableSSL returned OK
CCertCommit::RequireSSL returned OK
CCertCommit::NotifyRemoteUserPortal returned OK
Reading the Internet Server Name returned OK
OMA is not published, will not update the server name
Sending RUP intro mail returned OK
CCertCommit::SaveUserSelections returned OK
CCertCommit::CommitEx returned OK
calling CEmailCommit::Commit (0x2585d0).
calling CEmailCommit::ValidatePropertyBag ().
calling pdispPPPBag->QueryInterface (IPropertyPagePropertyBag, 0x6e488).
Call to pdispPPPBag->QueryInterface () returned ok.
calling ReadInt4 (0x25cff0, DB5E5E45-3598-4F1D-8FF7-0ED35B9EB6A4).
Call to ReadInt4 () returned ok.
The out param of ReadInt4() is 1.
calling CValidatePropertyUtil.ValidatePropertyInteger ().
Call to CValidatePropertyUtil.ValidatePropertyInteger () returned ok.
calling ReadBool (0x25cff0, F71526DD-9C19-4fe9-B7DB-FD4360909275).
Call to ReadBool () returned ok.
The out param of ReadBool() is 1.
calling CValidatePropertyUtil.ValidatePropertyBool ().
Call to CValidatePropertyUtil.ValidatePropertyBool () returned ok.
calling ReadBool (0x25cff0, DB5E5E46-3598-4F1D-8FF7-0ED35B9EB6A4).
Call to ReadBool () returned ok.
The out param of ReadBool() is 0.
calling CValidatePropertyUtil.ValidatePropertyBool ().
Call to CValidatePropertyUtil.ValidatePropertyBool () returned ok.
calling ReadBool (0x25cff0, 1DB7A50F-98F8-452f-868B-1AAC56585DD0).
Call to ReadBool () returned ok.
The out param of ReadBool() is 1.
calling CValidatePropertyUtil.ValidatePropertyBool ().
Call to CValidatePropertyUtil.ValidatePropertyBool () returned ok.
calling ReadInt4 (0x25cff0, C9D8697B-0D4C-4767-8F1F-4CE415098774).
Call to ReadInt4 () returned ok.
The out param of ReadInt4() is 0x2.
calling CValidatePropertyUtil.ValidatePropertyLong ().
Call to CValidatePropertyUtil.ValidatePropertyLong () returned ok.
calling ReadString (0x25cff0, 01637C90-B142-41C4-8520-6B2E0F891BE7).
Call to ReadString () returned ok.
The out param of ReadString() is acicardio.com.
calling ReadBool (0x25cff0, 1DB7A50F-98F8-452f-868B-1AAC56585DD0).
Call to ReadBool () returned ok.
The out param of ReadBool() is 1.
calling ReadInt4 (0x25cff0, C9D8697B-0D4C-4767-8F1F-4CE415098774).
Call to ReadInt4 () returned ok.
The out param of ReadInt4() is 0x2.
calling CValidatePropertyUtil.ValidatePropertyHostName ().
Call to CValidatePropertyUtil.ValidatePropertyHostName () returned ok.
calling AttachCommiter.Validate(pPPPBag) (0x25cff0, 01637C90-B142-41C4-8520-6B2E0F891BE7).
calling CAttachCommiter::Validate (0x25cff0).
calling CAttachCommiter::Validate:ReadVariant (0x0).
calling CAttachCommiter::Validate:m_spDoc.CoCreateInstance (0x0).
calling CAttachCommiter::Validate:m_spDoc->loadXML (0x0).
Call to CAttachCommiter::Validate () returned ok.
Call to CEMailCommit::ValidatePropertyBag () returned ok.
calling pdispPPPBag->QueryInterface (IPropertyPagePropertyBag, 0x6e4f4).
Call to pdispPPPBag->QueryInterface () returned ok.
calling ReadInt4 (0x25cff0, DB5E5E45-3598-4F1D-8FF7-0ED35B9EB6A4).
Call to ReadInt4 () returned ok.
The out param of ReadInt4() is 1.
calling GetDomainAndControllerNames ().
Call to GetDomainAndControllerNames () returned ok.
calling GetOrganizationName (\\MedicalServer.acicardio.local, DC=acicardio,DC=local).
Call to GetOrganizationName () returned ok.
calling GetFirstAdministrativeGroup (\\MedicalServer.acicardio.local, DC=acicardio,DC=local, ACICARDIOL).
Call to GetFirstAdministrativeGroup () returned ok.
calling GetFirstRoutingGroup (\\MedicalServer.acicardio.local, DC=acicardio,DC=local, ACICARDIOL, first administrative group).
Call to GetFirstRoutingGroup () returned ok.
Call to SetCookieAuthentication () returned ok.
Call to Enabling Wireless admin for OMA () returned ok.
Call to Setting SMTPSVC to start up automatically () returned ok.
calling CAttachCommiter::Commit (0x25cff0).
calling CAttachCommiter::Commit:ReadVariant(GUID_ATTACH_CONFIG) (0x0).
calling CAttachCommiter::Commit:m_spDoc.CoCreateInstance (0x0).
calling CAttachCommiter::Commit:m_spDoc->loadXML (0x0).
calling CAttachCommiter::Commit:WriteConfigFile (0x0).
calling CAttachCommiter::WriteConfigFile (0x40000003).
calling CAttachCommiter::WriteConfigFile:_GetSBSInstallDir (0x0).
calling CAttachCommiter::WriteConfigFile:m_spDoc->save (0x0).
Call to CAttachCommiter::WriteConfigFile () returned ok.
calling CAttachCommiter::Commit:ShouldEnableSink (0x0).
calling CAttachCommiter::ShouldEnableSink (0x40000003).
calling CAttachCommiter::ShouldEnableSink:m_spDoc->selectSingleNode (0x40000003).
calling CAttachCommiter::ShouldEnableSink:spEnabledNode->get_text (0x40000003).
calling CAttachCommiter::ShouldEnableSink:m_spDoc->selectNodes (0x40000003).
calling CAttachCommiter::ShouldEnableSink:pUnsafeAttachsNodeList->get_length (0x40000003).
Call to CAttachCommiter::ShouldEnableSink () returned ok.
calling CAttachCommiter::Commit:pSink.CoCreateInstance(SecAttsEventSink) (0x0).
calling CAttachCommiter::Commit:pSink->Register (0x0).
Call to CAttachCommiter::Commit () returned ok.
calling EnableSMTPConnector (0x25cff0, \\MedicalServer.acicardio.local, DC=acicardio,DC=local, ACICARDIOL).
calling DoRecipientPolicy (0x25cff0).
calling ReadString (0x25cff0, 01637C90-B142-41C4-8520-6B2E0F891BE7).
Call to ReadString () returned ok.
The out param of ReadString() is acicardio.com.
calling FinalValidateHostName (acicardio.com).
Call to FinalValidateHostName () returned ok.
calling GetDefaultPolicy (0x6e360).
Call to GetDefaultPolicy () returned ok.
calling GetPostmasterProxyAddresses ().
Call to GetPostMasterProxyAddresses () returned ok.
calling UpdatePostmasterAddress (0x1d4d4b8, acicardio.com).
Call to UpdatePostmasterAddress () returned ok.
calling ResetRUS ().
calling spADs->SetInfo() ().
Call to spADs->SetInfo () returned ok.
Ignoring return value from call to spADs->SetInfo().
calling spADs->SetInfo() ().
Call to spADs->SetInfo () returned ok.
Ignoring return value from call to spADs->SetInfo().
Call to ResetRUS () returned ok.
calling SetDefaultPolicy (acicardio.com).
calling SetDefaultSMTPRecipient (0x1e652f0, acicardio.com).
calling GetDefaultRecipientArray (0x1e652f0, 0x6e2ec).
Call to GetDefaultRecipientArray () returned ok.
calling SafeArrayGetLBound (0x1e6cce0, 1, 0x6e2e4).
The out param of SafeArrayGetLBound() is 0.
calling SafeArrayGetUBound (0x1e6cce0, 1, 0x6e2e0).
The out param of SafeArrayGetUBound() is 1.
calling SafeArrayGetElement (0x1e6cce0, 0, 0x6e29c).
The out param of SafeArrayGetElement() is SMTP:@acicardio.com.
calling UpdateRUS (SMTP:@acicardio.com).
Call to UpdateRUS () returned ok.
calling SafeArrayPutElement (0x1e6cce0, 0, SMTP:@acicardio.com).
Call to SafeArrayPutElement () returned ok.
calling SafeArrayGetElement (0x1e6cce0, 1, 0x6e29c).
The out param of SafeArrayGetElement() is X400:c=US;a= ;p=ACICARDIOL;o=Exchange;.
calling SafeArrayCopy (0x1e6cce0).
Call to SafeArrayCopy () returned ok.
calling LogSet_gatewayProxy ().
Element: SMTP:@acicardio.com.
Element: X400:c=US;a= ;p=ACICARDIOL;o=Exchange;.
Call to LogSet_gatewayProxy () returned ok.
calling pADs->SetInfo ().
Call to pADs->SetInfo () returned ok.
calling SafeArrayDestroy (0x1e6cce0).
Ignoring return value from call to SafeArrayDestroy().
Call to SetDefaultSMTPRecipient () returned ok.
Call to SetDefaultPolicy () returned ok.
calling KickRUS ().
calling spADs->SetInfo() ().
Call to spADs->SetInfo () returned ok.
Ignoring return value from call to spADs->SetInfo().
calling spADs->SetInfo() ().
Call to spADs->SetInfo () returned ok.
Ignoring return value from call to spADs->SetInfo().
Call to KickRUS () returned ok.
Call to DoRecipientPolicy () returned ok.
calling DoSmtpRelayIp ().
Call to DoSmtpRelayIp () returned ok.
calling ADsGetObject (LDAP://MedicalServer.acicardio.local/CN=SmallBusiness SMTP connector,CN=Connections,CN=first routing group,CN=Routing Groups,CN=first administrative group,CN=Administrative Groups,CN=ACICARDIOL,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=acicardio,DC=local, IADs, 0x6e3cc).
Call to ADsGetObject () returned ok.
calling spADs->SetInfo ().
Call to spADs->SetInfo () returned ok.
calling spADs->SetInfo ().
Call to spADs->SetInfo () returned ok.
calling _RestartService (RESvc, 1).
Call to _RestartService () returned ok.
calling _RestartService (SMTPSvc, 1).
Call to _RestartService () returned ok.
Call to EnableSMTPConnector () returned ok.
Error 0x80070003 returned from call to CEMailCommit::Commit().
calling GetBOConnector ().
Call to GetBOConnector () returned ok.
calling spADs->PutEx (ADS_PROPERTY_CLEAR, msExchSmtpOutboundSecurityPassword).
Call to spADs->PutEx () returned ok.
calling spADs->SetInfo ().
Call to spADs->SetInfo () returned ok.


Avatar of Jeffrey Kane - TechSoEasy
Jeffrey Kane - TechSoEasy
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Does the administrator account have a working mailbox?

Jeff
TechSoEasy
Avatar of dakeys
dakeys

ASKER

Yes
ASKER CERTIFIED SOLUTION
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Jeffrey Kane - TechSoEasy
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Avatar of dakeys
dakeys

ASKER

This is freaking weird, I just tried it now and it's working fine.
The only possible thing I could think of is that when I was trying it earlier today,
i was using a Verizon EVDO card and the signal could have been weak.

I should delete the Server SMTP Connector anyway to fix the CEICW problem right?

Avatar of Jeffrey Kane - TechSoEasy
Jeffrey Kane - TechSoEasy
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Yes, you should.  You need the CEICW to complete without errors... otherwise you're not completely configured.

And... um... I guess I should have asked how you were connecting.

Jeff
TechSoEasy