Crystal reports License error - Event ID 4352

Posted on 2006-05-05
Last Modified: 2008-01-09
I have a .NET windows service application that uses crystal reports - it fires 10-15 simultaneous jobs for generating crystal reports from a timer.

I have a crystal XI licensed version installed on my desktop with Crystal designer etc. The reports get generated just fine when I run this windows servcie on my machine (nothing new with the 'My Machine' story there)

However, on our development server, I installed the .Net windows application, then installed crystal server runtime using the installation package from Business Objects -crystalReports11_NET_EmbeddedInstall.msi - entered a proper KeyCode (License) and ran the services. Now is when the trouble started.

I am seeing events in the eventlog from Crystal Reports with Event ID 4352 – “A Crystal Reports job was delayed ‘n’ seconds waiting for a free license to become available.  More licenses can be purchased direct from Business Objects or through the Business Objects Online Store.”

This message shows up repeatedly on the server – but not once when I run the application on my desktop,

With a server license can I process only 1 report at a time??? Or is it something that I am missing in my server installation?
Any help greatly appreciated
Question by:samitt
    LVL 100

    Expert Comment

    As I recall the license you get for the desktop is basically an unlimited license.  Plus you may not be running the as simultaneously.  I believe the server license provides you 5 licenses or simultaneous connections.

    You can purchase more, I believe in blocks of 5 or 10 but unless you are really seeing a performance hit I would question the value since I believe they are somewhat pricey.


    Author Comment

    Yes I am running into performance issues. The reason why I am spawning multiple threads is because I have quite a few reports to generate and a rather small time fence to do it.
    LVL 100

    Accepted Solution

    Then the only option is to call Crystal (Business Objects) and buy more licenses or perhaps an upgraded edition of CR XI.


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