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Continuation of User Hanging during message replies

Posted on 2006-05-05
Medium Priority
Last Modified: 2010-04-08
This is a new question regarding the same machine listed below from an earlier question.

I am unable to updated Office 2003 on the user profile listed below. However I can log on as myself (I have no email account on this machine, if that matters) and I am able to do Office updates without a problem. I've recreated the local user profile with no change regarding updating office.  Any suggestions why it would fail on one account and not another?

(Btw, in response to War1's response earlier, I am Logging Email and will see if that gives me a clue next week)

Earlier I asked "I have one user (out of 200) that when she sends email, especially replies, it hangs for 20-30 seconds with the hourglass spinning.  We use Exchange Mail.  Does anyone have any other suggestions?  I have tried the following:

New Computer, fresh install, problem existed on Old computer and New Computer
Outlook 2002 and 2003, Problem exists with either version
New Network cable and Jack, Problem exists with either connection
Various Editors: HTML, Word, and Plain Text, problem exists with any editor
Mail is set to “send immediately when connected”
Verified all network paths and printers are valid
Checked Event Viewer for errors, nothing unusual
Verified other programs running, standard departmental
She has no Viruses, Spyware, toolbars, etc.
She has no e-mail signatures, backgrounds, or rules
Question by:kessdarln
LVL 97

Accepted Solution

war1 earned 1500 total points
ID: 16618948
Greetings, kessdarln !

Thanks for the additional info.  Did you give the new local user profile Administrator privileges?  You need to be an Administrator to update Office.

Best wishes!

Author Comment

ID: 16618982
Did that.  Tried everything "WE" can think of short or deleting her entire e-mail account which is NOT an option. This is the Computer of the head of a very large organization and it has become a number 1 priority over the past week.  The office 2003 only started last week when we thought upgrading to 2003 would help by turning on caching.  No change.  I am not sure if 2002 had update issues.  Was hoping this might add an aditional clue.

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