I am looking for a computerised telephone call handler.
Posted on 2006-05-05
I have a requirement for an automated telephone ordering system, but I do not know what equipment I would need.
The basic concept is that a client calls the auto-responder. They are prompted to enter an account number. This is validated, then the caller is asked "how many". This quantity is entered on the telephone keypad, which adds an order to the computer system.
A sample "script" follows:-
Caller dials number
X says:Welcome... Enter Your Account No.
Caller enters 3894374
X looks up 3894374 in the User Database
X says: Account validated, enter quantity required
Caller enters 12#
X logs order
X says: Your order has been placed, goodbye.
x hangs up.
My problem is that I do not know what X is. What equipment do I need to answer a call, and treat the telephone touchpad as data input? I am just looking for a few brand names that would perform the above.