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Cannot ping wireless router

My daughter has flown the coop, and today I installed her desktop (which has a wireless card) in her new flat.    It worked perfectly on my home network with a Linksys router with the gateway address 192.16.8.1.1 and DHCP enabled; however when I powered up at the new location, the desktop recognised the wireless network and prompted for the WEP, which it accepted, but then returned the old "limited or no connection" message.  The loopback ping is fine, but I get a "destination not reachable" response when I try to ping the router.  New network has three PCs working fine, D-Link DSL 504G router, all XP home (as is ours), all is the same except that the gateway address for the new router is 10.1.1.1, also DHCP enabled.  I've looked at similar questions, but nothing helps.  My kid's beginning to think I may not be perfect after all.  Any suggestions?
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arfitty
Asked:
arfitty
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1 Solution
 
Jay_Jay70Commented:
Hi arfitty,

if you do an ipconfig /release and ipconfig /renew what happens
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arfittyAuthor Commented:
Hey Jay

It freezes on the /renew
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Jay_Jay70Commented:
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Keith AlabasterCommented:
Do you have a personal firewall/nortons or anything running on the laptop?
Can you post an ipconfig /all from the laptop?

PS I know the feeling. My son is still not up to speed on how nearly 30 years in IT does not make me an expert on Battlefield 2 role-playing games....
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davy999Commented:
can you ping the loopback 127.0.0.1 and interface/gateway what result
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davy999Commented:
try and reset the router to default
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arfittyAuthor Commented:
Resetting TCP/IP doesn't work, but tks.  Loopback ping returns usual message, cannot ping gateway at all.  Resetting router doesn't help either.

Keith, I've disabled Zone Alarm.  I can't post the ipconfig /all result because I have no way to transferring log file from the orphan computer.  However, the significant results are that the media state is disconnected and autoconfig ip is 169.254.44.84 with default gateway 255.255.0.0
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Jay_Jay70Commented:
can you run a cable back to the router from the computer and see whether it connects
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davy999Commented:
are you on the same subnet ?
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arfittyAuthor Commented:
can't run a cable.  yes, same subnet.  

The network I'm joining works well, as did the network the computer has left.  The only variable that I can see is that the gate addresses in each are different: one is 192.168.1.1; the other 10.1.1.1 - I assume, perhaps wrongly, that the computer is looking for the old gateway??
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davy999Commented:
yes have to be the same change it ,thats why you could not ping it
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Keith AlabasterCommented:
<<Do you have a personal firewall/nortons or anything running on the laptop?
Can you post an ipconfig /all from the laptop?>>

The gateway must be the same on each. You are correct. As a test, change the nic card to use a fixed ip address. set the ip address and mask to the one that is was allocated and put in the gateway 10.1.1.1. Make sure you also put in the dns addresses that you got when you did the ipconfig /all


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Jay_Jay70Commented:
ahhh simple solution after all :)
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arfittyAuthor Commented:
Ok, that sounds logical, but I'm blowed if I can figure out how to force the new gateway address - would that be thru XP or through the card configuration utility?
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Jay_Jay70Commented:
you need to do this under the tcpip properties of your network card

right click my network places and choose properties, then properties of your wireless, then tcpip properties

chances are your router has DHCP enabled so you may just want to set it all to automatic and let it go that way
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davy999Commented:
go into the router by typing the gateway in the web browser, and go into dhcp settings and adjust from there. Like jay-jay says set to dhcp and all should work automatic
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Keith AlabasterCommented:
Think you may have posted in the wrong question Davy.
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arfittyAuthor Commented:
Ok, I've reinstalled the hardware on a clean re-install of XP Home (just in case...) and I've hooked everything back up again.  Same result - "limited or no connectivity"; and the result of the ipconfig /all is:

 Windows IP Configuration          Host Name . . . . . . . . . . . . : lydia         Primary Dns Suffix  . . . . . . . :          Node Type . . . . . . . . . . . . : Unknown         IP Routing Enabled. . . . . . . . : No         WINS Proxy Enabled. . . . . . . . : No  Ethernet adapter Wireless Network Connection 3:          Connection-specific DNS Suffix  . :          Description . . . . . . . . . . . : Realtek RTL8185 Wireless LAN (Mini-)PCI NIC         Physical Address. . . . . . . . . : 00-02-44-B2-C5-4F         Dhcp Enabled. . . . . . . . . . . : Yes         Autoconfiguration Enabled . . . . : Yes         Autoconfiguration IP Address. . . : 169.254.44.84         Subnet Mask . . . . . . . . . . . : 255.255.0.0         Default Gateway . . . . . . . . . :

I notice, however, that whereas the subnet mask here is 255.255.0.0, the mask on the network shows as 255.0.0.0??  (This means nothing to me!)

 I can't ping the router,so I can't even try a static IP.

Does the fact that there is a (disabled) wired connection make any difference?
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Jay_Jay70Commented:
try this for me - your problem is that DHCP in the router is not giving you an address at the moment

on one of the working PC's note down the ipconfig for us and post here, we can then give you the settings to set a manual Address and then start going from there

that 169 address that you are getting is a default windows IP - its no coming from the router which makes me wonder if DHCP is indeed enabled on the router...... are you sure the other machines dont have static IP's assigned, can you http:// to the gateway IP on another machine and confirm the DHCP settings
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arfittyAuthor Commented:
And this is the ipconfig from one of the workstations on the network:

Windows IP Configuration



        Host Name . . . . . . . . . . . . : triple

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter

        Physical Address. . . . . . . . . : 00-13-D4-A7-05-39

        Dhcp Enabled. . . . . . . . . . . : No

        IP Address. . . . . . . . . . . . : 10.1.1.3

        Subnet Mask . . . . . . . . . . . : 255.0.0.0

        Default Gateway . . . . . . . . . : 10.1.1.1

        DNS Servers . . . . . . . . . . . : 202.27.184.3

                                            202.27.184.5

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Jay_Jay70Commented:
now your getting somewhere

try setting you IP manually to 10.1.1.100, Mask: 255.0.0.0 GW: 10.1.1.1 DNS we can worry about after

now see if you can ping the router
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arfittyAuthor Commented:
Odd.  Wireless now shows as connected (b4 it said limited or no connectivity), but I still can't ping router...request times out.
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Jay_Jay70Commented:
its connected as you now are in the same range, i would say now your basically looking at authentications problems. disconnect the wireless, then scan for networks, hit connects and see if it prompts for key
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Jay_Jay70Commented:
Heya! I take it this is a good thing :)!
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davy999Commented:
eariler on i ask you if you were in the same subnet and you said yes ?"#
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Keith AlabasterCommented:
Hmmm.
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Jay_Jay70Commented:
a split would probably be better suited here my friend
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Keith AlabasterCommented:
Can you post an ipconfig /all from the laptop?
This was also asked but so be it. Well done James.
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Jay_Jay70Commented:
was combined effort from 3 i think
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Keith AlabasterCommented:
Not an issue. Lets all move on.
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arfittyAuthor Commented:
Sorry, fellers - breach of good manners on my part inspired by the relief after two days' on this.  The subnet question was an honest mistake on my part, and the ability to post the config /all results was only cured by my taking along an external floppy.  I greatly appreciate everyone's input and expertise, and so does my daughter. I hope this doesn't rebound on the next Kiwi looking for advice.  Cheers - Ross
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Jay_Jay70Commented:
Kiwi! your just accross the ocean from here..... We beat you guys in the footy on the weekend :P
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arfittyAuthor Commented:
Didn't beat us, Jay Jay - thrashed us.  Netball for me in the future.
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Keith AlabasterCommented:
Arfitty, the sole objective is to get you (your computers) up and running.

Behind the scenes we are a little competitive with each other thats all. I've been the beneficiary sometimes of this situation..... so its not a problem in the slightest. In this instant James got the points and fair play to him. I console myself with the fact that I am better looking and i don't wear funny shorts!!!

Best regrads
Keith

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Jay_Jay70Commented:
Ha, well i was trying ot be nice, but yep Aussie Aussie Aussie!

And my shorts are fantastic, Keith is just jealous :P
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davy999Commented:
well deserved jay-jay it was just a point
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