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Help and Support Services not working?

Error: Windows cannot open Help and Support because a system service is not running.

To fix this problem start the service named 'Help and Support'.

PROBLEM: Help and Support service not listed in the Services snapin.

This server was recently upgraded to SBS SP1 (the full patch with all components), not W2K3 SP1 that breaks stuff.

DEP has caused some issues.  I added helpctr.exe to DEP exclusions, but that did not solve.

Suggestions?
0
responza
Asked:
responza
1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Hi responza,

This has been an issue with a few installations of SP1.  The following is the troubleshooting path as quoted from the Microsoft Public Newsgroups:

1> This issue may occur if the registry value TYPE is set to 4. So I
suggest that we check the following setting:

1. Click Start -> Run, type REGEDIT and click OK.
2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc
3. In the right panel, make sure that the data of value TYPE is 20.
4. Restart the SBS Server and check if the issue is fixed.

If there is no helpsvc service listed in the registry key, we need to
export it from a working machine and import it here. For your convenience,
I include a content of the registry key here. Please open notepad.exe
application, copy and paste the following into the notepad application,
save it as a .reg file. Then double click it and select to import the key.
Restart the computer and check if the issue is fixed:

=============== (Do not copy this line)
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc]
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,
00,\

74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"DisplayName"="Help and Support"
"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables Help and Support Center to run on this computer. If
this service is stopped, Help and Support Center will be unavailable. If
this service is disabled, any services that explicitly depend on it will
fail to start."
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,05,00,0
3,\
00,01,00,00,00,64,00,00,00,01,00,00,00,64,00,00,00,00,00,00,00,64,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Parameters]
"ServiceDll"=hex(2):25,00,57,00,49,00,4e,00,44,00,49,00,52,00,25,00,5c,00,50
,\

00,43,00,48,00,65,00,61,00,6c,00,74,00,68,00,5c,00,48,00,65,00,6c,00,70,00,\

43,00,74,00,72,00,5c,00,42,00,69,00,6e,00,61,00,72,00,69,00,65,00,73,00,5c,\
00,70,00,63,00,68,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,0
2,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\

05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\

20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\

00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Enum]
"0"="Root\\LEGACY_HELPSVC\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
=============== (Do not copy this line)

2> Reinstall Help and Support Service:

1. Open Windows Explorer.
2. Go to C:\Windows\inf folder.
3. Right click pchealth.inf and click Install.
4. If the system prompts for installation CD, please insert installation CD
1.
5. If the system prompts for SP1 installation CD, you have to manually
create a slipstream installation CD 1.

Universal Windows Slipstreaming and Bootable CD Guide
http://www.msfn.org/articles.php?action=show&showarticle=49 

3> Use SFC to check system protected files.

If the problem persists, please use SFC command to check whether there's
any corrupted system protected file.

1. Click Start and click Run.
2. Key in "SFC /scannow", and click OK.
3. The system will automatically scan the protected files.
4. Wait for the wizard to complete.

If none of these three methods resolves the problem, please let me know.

Jeff
TechSoEasy
0

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