UNable to delete files off server 2003

Posted on 2006-05-07
Last Modified: 2013-12-23

#1. We are using windows server 2003 and have all of the 10 office computers tied to the server. The updates on the server and computers have been updated regularly. All computer acces their files to and from the server through mapped drives, so all files are saved on the server.  We at first had a problem on a work station that was using Excel (version XP 2002) that he could not save a modified file over itself without getting this message: “Your changes could not be saved to 'Your_File_Name.XLS', but were saved to '4CCA4100'. Close the existing document, then open the temporary document and save it under a new name”. Research has lead to the Microsoft Knowledge help Article ID 833613.;en-us;833613   The repair is related to Win 2000 and above. The client machine is running Windows 98 though.  I tried the hotfix but it was refused because of the OS diferences. MS basically does not support 98 anymore so likely they will not ever have a fix for it.  However, I have a feeling that the real problem is not what I just mentioned but that it is somehow related to the problem following.  This computer has been operating for at least a year without a problem and then suddenly it starts. Another client Win 98 computer at the same time started to do the same activity on it also.  Both are windows 98 and connected to the server.  All other work stations are Windows XP and are not experiancing the above problem but ALL are experiancing the following problem..

2. In the meantime, whenever Excel came up with the above message it made another file with a bunch of numbers without a suffix e.g.“567A000”  Consequently the folder on the server began to fill up with these numbered files. I assumed they were the temp file from Excel and tried to delete them. They would disappear but then would reappear when the window was refreshed. I then also discovered that even with any other file on the server, I could “delete” the file but they would return when refreshed.  Now I know about the self healing properties of the Windows system, but these are not system files. They are normal user files.   I closed down the Excel program and the offending computers in order to eliminate any stuck links.  However, even with only the server running by itself, the files cannot be deleted. (The administrator on the server can delete but nobody on the workstations can delete from the server) Would maybe the problem in #1 be related to number #2 problem?

The shared drives have the administrator rights as well as the specific user rights. I have rechecked all permissions on the shared drive and all are checked to full control and propagated to the child. I also tried changing all the ownerships to the specific users. There are no messages involved from the server, just reappearing of files after refreshing.  Any ideas would be much appreciated.

Question by:cspinkerton
    LVL 5

    Expert Comment

    To delete files on the server,
    the use will need acces rights to the server for deleting
    (select a folder with right mousebutton, click properties, click security and take care the right groups are in there with sufficient rights, no full-controll though except for administrators).

    But next to that there is still a second permission, windows works as follows

    if you have the permission to delete, and the permission to not delete, you will always get the lowest one and thus cannot delete.

    to fix this you need to check your share security settings, if your user only has read and write rights on the share, he cannot delete any files.
    Make sure he can also modify/delete those and check if these settings will make it work.

    else try looking in the windows event viewer for errors on both the server and the client

    Author Comment

    Thanks Patrick,
    permissions for the users and adminitrator are Full for now
    The share security is set to everyone with full.
    Ownerships are set to everyone
    All the above have been propogated to the child objects also.

    I have run a sfc scan
    I have turned off the Antivirus but it still does it.
    LVL 5

    Expert Comment

    Have you checked your event viewer for errors? Any errors might be helpfull, I know that when DNS isn't functioning propperly profiles aren't stored propperly eather, so maybe this has something to do with it too.


    The information in this article applies to:
     - Microsoft Excel for Windows, versions 5.0, 5.0c
     - Microsoft Excel for Windows 95, versions 7.0, 7.0a
     - Microsoft Excel 97 for Windows
    In Microsoft Excel, when you save a workbook file on a network drive, if
    you do not have both Modify and Delete rights for the directory to which
    you are saving the file, one of the following occurs:
     - When you save a new workbook file to the network drive, you receive the
       following error message
          Microsoft Excel versions 5.0, 7.0
          Document saved as '4CCA4100'. Cannot rename to 'BOOK1.XLS'. You must
          close this document.
          Microsoft Excel 97
          Your changes could not be saved to 'BOOK1.XLS', but were saved to
          '4CCA4100'. Close the existing document, then open the temporary
          document and save it under a new name.
       where 4CCA4100 is an eight-character alphanumeric string, and BOOK1.XLS
       is the name of the file being saved.
     - When you save an existing workbook file to the network drive, the file
       appears to be saved with the name you entered in the Save dialog box.
       However, when you open this file again from the network, your changes do
       not appear in the file. The file is actually saved to the network drive
       with a filename that contains numbers and letters, such as 4CCA4100.
    The message occurs because Microsoft Excel writes a temporary file to the
    location that the file is being saved to and then renames the temporary
    file to the name of the file being saved, such as Book1.xls.
    When you save a workbook file in Microsoft Excel, a backup copy of the
    original file is created that contains the changes you made to the file.
    This file is then saved over the original file. If the original file cannot
    be deleted, or the backup file cannot be renamed, the backup copy (file
    that contains your changes) is saved with a file name that contains a
    combination of numbers and letters, such as CEDD4100. Note that the
    file name does not have an extension.
    You only receive an error message that contains the file name that your
    file is saved to if you are saving a workbook that has not been saved
    before. This is only a problem when you save a file to the Microsoft Excel
    Workbook or Template format.
    To avoid this behavior, do one or more of the following:
     - Notify your network administrator that you do not have Delete rights for
       this directory on the network drive. You must have Modify and Delete
       rights in order to save a Microsoft Excel workbook file with the correct
       file name to this directory.
     - Save your workbook files to your local hard disk, or to a directory for
       which you do have Modify and Delete rights. You may then be able to copy
       the file to the network drive on which you do not have Modify or Delete
     - If you have an anti virus program installed either on your computer or
       on the network server, uninstall the anti virus program, and see if the
       problem still occurs. Some anti virus programs may interfere with the
       save process in Microsoft Excel.
       NOTE: In some cases, it may only be necessary to disable the anti virus
       program. If disabling the anti virus program does not work, you may need
       to actually uninstall the anti virus program.
       NOTE: You may want to check with the maker of your anti virus program to
       see if an there is an updated version that addresses the save problem in
       Microsoft Excel.
    To verify that you do not have the rights on the network to modify or
    delete a file, try renaming or deleting the file on the network drive from
    Windows Explorer. If you cannot rename or delete the file from Windows
    Explorer, you are not able to save a file to this drive from Microsoft
    Additional query words: 97 XL97 XL7 XL5 err msg novell novel privilege
    macafee f-prot ibm norton fprot hard drive
    Keywords          : kbinterop kbnetwork kbdta
    Version           : WINDOWS: 5.0, 7.0, 97
    Platform          : WINDOWS
    Copyright Microsoft Corporation 1998.
    LVL 15

    Expert Comment

    Download and run "the unlocker" :

    After you run it, right-click on a file you cannot delete and pick "unlock" from the menu.  From there you can delete it. You may have to wait a few minutes before it finishes deleting - but it does pop-up a windows and tell you.

    You can also try "ForceDel" .  Download here:

    That unzips into a bunch of files/folders but you only need "ForceDel.exe".  Just do a "/?" to see the switches for it.

    I've had success with both utilities but I like the unlocker more.

    LVL 5

    Expert Comment

    When using mcafee,

    Try this: launch VS7.0 by clicking on the VShield in systray (near the clock), click on "Configure Automatic Protection Settings", click on the "Advanced" button, in "Sytem Scan Properties" uncheck "Enable Microsoft Office Integration"

    most information i've found is about anti-virus software causing the problem Also try when you completely disable it and/or disable network scanning

    Author Comment

    Thanks Patrick for the info on Excel. One of the items it talks about is " - Notify your network administrator that you do not have Delete rights for this directory on the network drive. You must have Modify and Delete  rights in order to save a Microsoft Excel workbook file with the correct  file name to this directory."  This is why I say that the Excel problem is really the server problem seeing we cannot delete anything from the server.  UNtil the file deletion problem is corrected the Excel problem will continue.  I will keep that info though for further thoughts.

    As far as antivirus, I use AVG, not Macafee, I turned it off to try it and it made no difference.

    Author Comment

    Thanks for the suggestion,
    I am not getting any error messages in the deleting and we are not talking about just one file here but all files.

    Author Comment

    I was able to finally narrow the problem down to a conflict of a program, SystemSuite5 by Vcom. Whenever it was left in the startup folder to run automatically then the problem of file deletion started again. Once removed out of the startup folder, not to start automatically, the files would delete properly from all stations and the Excel file saving problem corrected itself also.
    LVL 5

    Expert Comment

    Glad to hear that everything is fixed now,

    may I ask how you found out it was that program? (for future references)

    Author Comment

    I went through msconfig and unchecked all services aand startup items. I then rebooted and tried to duplicate the problem. The file deletions worked as well as the Excel file saving.  I then one by one reintroduced programs and rebooted each time until one finally restarted the problem.  Once the problem started again, I tried it check and unchecked several times and it would show up every time when checked. So I have left that item unchecked for now.
    Thanks for your help though.

    Accepted Solution

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