Trouble5305
asked on
Installing Outlook 2002
Ok I did a really stupid thing. I just got a new laptop and installed OUtlook 2002 on it. It was runnign perfectly no problems and then a few weeks later I needed to install my Office suite so i did. One thing I forgot to do was not install Outlook from the office suite as it was Office 2000. I didn;t realize until i started outlook later on that day I realized i messed up. So I uninstalled Outlook 2002 and then Office 2002. Reinstalled Outlook 2002 and it will not open my files. I have tried every combination possible to get outlook 2002 back on but I can;t so i have been using Outlook 2000 but i really need to get back into 2002. Any suggestions? Whenever i install Outlook 2002 and open it I get a message saying it cannot open my files make sure program is fully installed and do I want to open default folders? My guess is somewhere Outlook has gotten corrupted all my files are still there when I uninstall and reinstalled 2000 or 2002 but I just can't get 2002 to install and work properly to open my files? Any suggestions on how i can do this and not loose my existing data that is there?
ASKER
Can you tell me what files I need to backup from my current install of outlook so I don't loose any of the information I have in outlook?
Outlook 2002 install emails and contacts information in a PST file. So if you backup your PST file, your data will be safe. It is located in the Application Data folder. C:\Documents and Settings\<user>\Local Settings\Microsoft\Outlook
This is a hidden file and folder. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
This is a hidden file and folder. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
Trouble5305,
We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.
Thanks, war1
We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.
Thanks, war1
ASKER
I have not had a chance to work on this issue. As soon as I do you will "hear" from me on the result.
ASKER
I have tried the solution presented to me with the same results. Once I reinstall outllok 2002 I get the message Unable to open your default e-mail folders The .DLL file for the information service could not be found. MAPI was unable to load the information service PSTPRX.DLL BE SURE TJE SERVICE IS CORRECTLY INSTALLED & configured. then i hit the ok button which brings another message Would you like to open your default file system folder instead? I hit yes and outlook opens for a second then closes.
To verify, you did uninstall all of MS Office 2000? Does the error occur when installing Outlook 2002? Or when it tries to load the PST file? If the latter, make sure PST file is not write protected and is in the correct folder.
ASKER
Yes I uninstalled all of ms office 200 and have not reinstalled it. I installed outlook 2002 and upon installing tried to open it .That's when i get this error message. I have tried it 2 times since to make sure it wasn't a bad install
ASKER
I found the soluton to this! It is at http://support.microsoft.com/kb/q293058
Thanks for everyones input.
Thanks for everyones input.
Trouble5305, glad the problem is solved. So Outlook 2000 could not read the Outlook 2002 profile. Yes, profile is not backward compatible.
ASKER
No that wasn't the problem Outlook 2000 could read the profile. Outlook 2002 could not because the Mail control was not set to open the Outlook profile. You have to manually set it.
Trouble5305,
Since you solve your own problem, you may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back. Community Support board link is at the top right of the page.
Since you solve your own problem, you may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back. Community Support board link is at the top right of the page.
OK to refund.
ASKER CERTIFIED SOLUTION
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Some files did not get uninstall. Uninstall Outlook 2000 and Office 2000. Then use Windows Installer cleanup utility to remove the remaining bits.
http://support.microsoft.com/default.aspx?kbid=290301
Then install Outlook 2002.
Best wishes!