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Installing Outlook 2002

Posted on 2006-05-07
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Last Modified: 2010-04-08
Ok I did a really stupid thing. I just got a new laptop and installed OUtlook 2002 on it. It was runnign perfectly no problems and then a few weeks later I needed to install my Office suite so i did. One thing I forgot to do was not install Outlook from the office suite as it was Office 2000. I didn;t realize until i started outlook later on that day I realized i messed up. So I uninstalled Outlook 2002 and then Office 2002. Reinstalled Outlook 2002 and it will not open my files. I have tried every combination possible to get outlook 2002 back on but I can;t so i have been using Outlook 2000 but i really need to get back into 2002. Any suggestions? Whenever i install Outlook 2002 and open it I get a message saying it cannot open my files make  sure program is fully installed and do I want to open default folders? My guess is somewhere Outlook has gotten corrupted all my files are still there when I uninstall and reinstalled 2000 or 2002 but I just can't get 2002 to install and work properly to open my files? Any suggestions on how i can do this and not loose my existing data that is there?
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Question by:Trouble5305
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Expert Comment

by:war1
ID: 16626646
Greetings, Trouble5305 !

Some files did not get uninstall.  Uninstall Outlook 2000 and Office 2000.  Then use Windows Installer cleanup utility to remove the remaining bits.  
http://support.microsoft.com/default.aspx?kbid=290301

Then install Outlook 2002.

Best wishes!
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Author Comment

by:Trouble5305
ID: 16626742
Can you tell me what files I need to backup from my current install of outlook so I don't loose any of the information I have in outlook?
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Expert Comment

by:war1
ID: 16626792
Outlook 2002 install emails and contacts information in a PST file.  So if you backup your PST file, your data will be safe. It is located in the Application Data folder.  C:\Documents and Settings\<user>\Local Settings\Microsoft\Outlook

This is a hidden file and folder.  Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
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LVL 97

Expert Comment

by:war1
ID: 16658842
Trouble5305,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:Trouble5305
ID: 16658948
I have not had a chance to work on this issue. As soon as I do you will "hear" from me on the result.
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Author Comment

by:Trouble5305
ID: 16678130
I have tried the solution presented to me with the same results. Once I reinstall outllok 2002 I get the message Unable to open your default e-mail folders The .DLL file for the information service could not be found. MAPI was unable to load the information service PSTPRX.DLL BE SURE TJE SERVICE IS CORRECTLY INSTALLED & configured. then i hit the ok button which brings another message Would you like to open your default file system folder instead? I hit yes and outlook opens for a second then closes.
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LVL 97

Expert Comment

by:war1
ID: 16678154
To verify, you did uninstall all of MS Office 2000?  Does the error occur when installing Outlook 2002?  Or when it tries to load the PST file?  If the latter, make sure PST file is not write protected and is in the correct folder.
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Author Comment

by:Trouble5305
ID: 16678213
Yes I uninstalled all of ms office 200 and have not reinstalled it. I installed outlook 2002 and upon installing tried to open it .That's when i get this error message. I have tried it 2 times since to make sure it wasn't a bad install
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Author Comment

by:Trouble5305
ID: 16678292
I found the soluton to this! It is at http://support.microsoft.com/kb/q293058
Thanks for everyones input.
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LVL 97

Expert Comment

by:war1
ID: 16678322
Trouble5305, glad the problem is solved.  So Outlook 2000 could not read the Outlook 2002 profile. Yes, profile is not backward compatible.
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Author Comment

by:Trouble5305
ID: 16733951
No that wasn't the problem Outlook 2000 could read the profile. Outlook 2002 could not because the Mail control was not set to open the Outlook profile. You have to manually set it.
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LVL 97

Expert Comment

by:war1
ID: 16735059
Trouble5305,

Since you solve your own problem, you may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back. Community Support board link is at the top right of the page.
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LVL 97

Expert Comment

by:war1
ID: 16735609
OK to refund.
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Accepted Solution

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GranMod earned 0 total points
ID: 16735870
PAQ-ing the question and refunding 500 points

Thanks war1 !

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