Symantec Corporate edition will not update definations on one specific computer

Posted on 2006-05-08
Last Modified: 2008-01-09
I have recently installed Symantec Corporation on our file server and have installed 7 cleints and its working fine with those 7 clients. I installed it on a 8th client today and the Symantec System Manager is telling me in the status (of only this computer) that it has old definations. I try to push out the new defanitions and have the same problem. I've uninstalled Symantec 2 times and am still haveing the same problem, but only with this one computer. I've set it up as such:
Client and Managed. Something different about this computer is that when I browse for the parent server it will find it, but will not fill in the field when I click OK. I have to type in the parent server name and then click OK or it will not fill the field. All the other computers will fill in the parent server field when configuring. Can anyone tell me the problem?

Thank you,
Question by:dsterling

    Expert Comment

    CHeck the firewall settings on computer 8?
     - Wayne
    LVL 2

    Expert Comment

    compare network settings from other systems to this one?
    LVL 1

    Expert Comment

    If you are running Symantec Corporation Edition, you have two options.

    1. Run update from local workstation, you can go to schedule update manually choose the time of the day to perform update.

    2. Run Liveupdate administration also under the sever console, make sure configure server update (time frequency).

    Be sure check PDF manual come with the CD.

    Good luck
    LVL 2

    Accepted Solution

    Do you receive any error messages?
    What is the version of Symantec Corporate you are using?
    Is there anything in the management console under application error logs that indicate communication failure between the server and client for Symantec?  

    This information can help me give you a better answer.

    In the meantime like markpower60 has already mentioned, take a look at the time settings on the client PC. If that does not bring any resolution to the problem then try the following:

    You use Symantec System Center and either Symantec Client Security 3.0 or Symantec AntiVirus Corporate Edition 10.0. The communication between clients and servers does not work correctly. You may see one of the following symptoms:

    - Clients disappear from Symantec System Center
    - Clients cannot be configured from Symantec System Center
    - Clients do not receive automatic virus definition updates

    LVL 2

    Expert Comment

    Sorry, that was the wrong link.  Go to and put in this document number 2005033015282148 in the search box and use the drop down to select support | then click ok.  Click on the first link at the top of the page titled: Troubleshooting communication problems with Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Suggested Solutions

    Title # Comments Views Activity
    Windows 10 Update GPO Settings 9 233
    Android: Contixo LA703 rooting 4 224
    How to delete hiberfil.sys 4 56
    NTP Server in VMware 5 92
    Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
    #Citrix #POC #XenDesktop #vCenter #VMware #ESX
    Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    729 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now