Barclay's Business Manager Installation Error

Posted on 2006-05-08
Last Modified: 2013-12-03
We use an accounts program from the bank called Barclay's Business Manager which has been running fine...
The PC to which this usually runs on is being replaced for a better model, yet when I try to install this software on the new model I get the following error:

"Access Violation at address 004A35FE in module 'BBM2INST.EXE'. Read of address 00000013"

I have been on the phone to their technical support for almost 2 hours and we've been through the motions but they are stumped as to what is causing this error. Originally they thought it was a permissions problem, but i'm logged in as the Administrator and i've made sure that I have full permission to all the registry keys that the software apparently writes to.  

The strangest thing is, I have an identical machine that i've just given to another user and it runs first time through on that.  Same setup and everything. The helpdesk is convinced that it is down to another application on the PC causing a conflict but I have yet to installed anything else!  It just has Windows XP and Office 2000.  That's it!

Any help would be appreciated.  
Question by:MrMoo123
    LVL 31

    Accepted Solution

    This could be an issue with the "mix" of security updates that Microsoft has fed down the pipe to your pc.  Are the patches at the same level on both pc's, or is there a difference?

    Does BBM still use a 56k modem to communicate with the Bank?  If so, I would imagine they have ruled out any other app is using the modem.  

    Do you have any Firewall rules setup which might forbid BBM access to the modem?

    Author Comment

    As it turned out the cause of the problem was Novell Client Service Pack 2.  

    I'll award the points though as you where the only one who offered help.

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