We use an accounts program from the bank called Barclay's Business Manager which has been running fine...
The PC to which this usually runs on is being replaced for a better model, yet when I try to install this software on the new model I get the following error:
"Access Violation at address 004A35FE in module 'BBM2INST.EXE'. Read of address 00000013"
I have been on the phone to their technical support for almost 2 hours and we've been through the motions but they are stumped as to what is causing this error. Originally they thought it was a permissions problem, but i'm logged in as the Administrator and i've made sure that I have full permission to all the registry keys that the software apparently writes to.
The strangest thing is, I have an identical machine that i've just given to another user and it runs first time through on that. Same setup and everything. The helpdesk is convinced that it is down to another application on the PC causing a conflict but I have yet to installed anything else! It just has Windows XP and Office 2000. That's it!
Any help would be appreciated.