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How do I remove an alias address space from Exchange 2003??

I have an Exchange2003 server that is used to manage several domain addresses.  What I am trying to figure out is how to remove one group of users (@alias.com) completely from this server while retaining the AD user but allowing emails to be sent to the new (external email server that is now hosting the emails for this @alias.com domain).  I thought all I needed to do was de-activate the address space from the recipient policy,  but this did not have any effect.  I have now removed the address altogether from the recipient policy but it still does not seem to work properly.  What do I need to do to configure the Exchange server so that it will no longer attempt email delivery of the de-activated alias address to the AD user's mailbox?  (This need to be delivered to a new, external Exchange server.)

Thanks!  
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grhelm
Asked:
grhelm
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1 Solution
 
rakeshmiglaniCommented:
when was the change made.. were any exchange services restarted after making the change to the recipient policies?

have you tried making a smtp connector the route all email (for @alias.com)to an external ip address?
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grhelmAuthor Commented:
I de-activated the address last week, but completely removed it this morning.  (The server has not been restarted since I removed it.)

No, how do I route to an external IP?

Thanks.
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rakeshmiglaniCommented:
have you modified the mx records to point to the new external server for @alias.com domain, if yes then when was it done?
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grhelmAuthor Commented:
Yes, the MX record was changed over a week ago.  External users have no problem getting email to the mailboxes on the new server and vixa versa.  It's the internal users that are unable to communictae with the addresses on the new (external) server since the internal server still thinks it is hosint the @alias.com domain.  All emails from internal users are still delivered to the "old" (internal) mail boxes which these users no longer have access to.
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rakeshmiglaniCommented:
have you checked the properties of all the recipient polices for this @alias.com? how many exchange servers do you have
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grhelmAuthor Commented:
I only have one exchange server.  

There is only one recipent policy, the "default policy" and I have removed the "@alias.com" entry from this policy.
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rakeshmiglaniCommented:
the information seems to be cached somewhere.. i would suggest restarting the exchange services or restarting the server
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grhelmAuthor Commented:
Okay, I shut down and restarted all the Exchanges services...

I am not sure if things are now going to the "external" user addresses, but I see that if I send something to a public folder using the old alias address, it still gets to this folder on the old server, which is not what I would expect it to do.
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rakeshmiglaniCommented:
if you check the properties of this public folder, do you see the @alias.com address stamped?
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grhelmAuthor Commented:
What do you mean by "stamped"?
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rakeshmiglaniCommented:
is the @alias.com address present in the email addresses tab of this public folder
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grhelmAuthor Commented:
Yes, if I go into the Exchange manager, I do still see the @alias.com address listed for this public folder.
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rakeshmiglaniCommented:
if you remove this @alias.com address from the public folder and then try to send an email does it go out or do you get an NDR.  (You might have to wait for few minutes for the information to replicate)
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grhelmAuthor Commented:
At this point I am not sure what is going on.  

I sent an email w/ a delivery receipt requested to one of the alias addresses but have not received any type of notification one way or the other.

Regarding the public folder, a report is run that sends a copy of the report to each user and a copy to a public folder.  Now that I have removed the address from the public folder, the copy of the report no longer gets there.  However, I do not see ant NDR either...
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rakeshmiglaniCommented:
do you see the message stuck in the smtp queue.

if you do message tracking does it tell you that the message was transferred out of the Exchange ORG via SMTP
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grhelmAuthor Commented:
Yes, I do see it sitting there.

I don't know how to do "tracking."
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amaheshwariCommented:
First check if message tracking is enabled:

Enable message tracking
1.
 Start Exchange System Manager and display the properties of the server on which you want to enable message tracking.
 
2.
 On the General tab, select the Enable message tracking check box.
 
3.
 To track the subject line for each message, in addition to envelope information, such as To, From, and Date Sent, select the Enable subject logging and display check box.
 
and then track message with help of:
http://support.microsoft.com/?kbid=262162
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amaheshwariCommented:
Or you can check this:
http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html

but if you are enabling message tracking now then you can not trace messages send before enabling message tracking.
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