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Outlook 2003 crashes when send/receive button clicked! 500 PTS!

Hi,

I have tried over 50 times to open outlook 2003.  It opens and when i click send/receive, I get a microsoft send error report and it closes.  This happened after I downloaded a very large number of messages from the server.  I have tried the detect and repair tool but no joy and I have all the latest updates downloaded.

Can someone please help?

Thanks
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NAPSR
Asked:
NAPSR
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1 Solution
 
RDAdamsCommented:
Do you have empty space on your system?  

Have you tried reinstalling the software?
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war1Commented:
Greetings, NAPSR !

Your PST file may be corrupt or oversize

Recover Damaged Outlook PST File
ScanPST
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery
http://www.officerecovery.com/outlook/index.htm   Demo recovery

If you are using the ascii PST format, there is a 2 GB limit.  Repair a 2GB Outlook Personal Folder
http://www.slipstick.com/problems/repair2gbpst.htm


Best wishes!
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NAPSRAuthor Commented:
Do you have empty space on your system?

There is plenty of space in the hard drive.


Have you tried reinstalling the software?

I went to add/remove programs and did a repair and it said repaired successfully but still the same problem.  
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RDAdamsCommented:
A repair will not necessarily reset the base settings.  It sounds as if a setting is not allowing outlook to fully open.  By removing the sofware and reinstalling it from scratch that setting will be taken to normal.  
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NAPSRAuthor Commented:
I am running scanpst now.  If I remove the software then I will loose all the folders and messages.  I have a lot of profiles also so it is a big mess.  If the scanpst does not work, is there any other way?
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RDAdamsCommented:
Try opening the pst file on another computer.  Unfornately everthing that was not in the pst file may be gone.  How large is the pst file?
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RDAdamsCommented:
Do you backup your data files?
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war1Commented:
>> If the scanpst does not work, is there any other way?

Check the size of the PST file.  If the PST for is that of Outlook 2002, it has a 2 GB limit.  Move some emails to another PST file or archive them.

Repair a 2GB Outlook Personal Folder  This method will lost some emails.
http://www.slipstick.com/problems/repair2gbpst.htm

T
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NAPSRAuthor Commented:
The PST is about 4 GB.  The scanpst is still running.  Should I compact the folder?
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RDAdamsCommented:
Seeing as how they are only good for 2GB at a time that is going to be a problem.

Do you have a backup?
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RDAdamsCommented:
I am amazed you haven't had issues before this.  
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pgm554Commented:
>Seeing as how they are only good for 2GB at a time that is going to be a problem.

He is running 2003 ,there is no 2 gig limit on the pst.
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NAPSRAuthor Commented:
Should I still let scanpst run?  This problem occured after I downloaded a lot of old messages on the server: 20,000 to be exact!

After all of the 20,000 messages downloaded thats when it started crashing whenever I hit the send/receive button.

I am running outlook 2003.

Thanks
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pgm554Commented:
Was OL2K3 an upgrade from some other Outlook or a fresh install?

And keep running the scanpst(although it may take hours to complete).

Remember this the PST is a DB file and the larger it gets ,the more memory and resources it takes.
So a 4 gig file on a PII with 256 mg memory may not handle the large file.
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NAPSRAuthor Commented:
The outlook 2003 is a fresh install.  Outlook 2003 works fine with other profiles.  If I open another profile and click the send/receive button, everything is fine.  The scanpst is still running so hopefully that will correct it.  If it doesn't, should I try compacting the folder?
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war1Commented:
Sounds like you are using Outlook 2003 PST file.  So the PST limit is 20 GB, not 2 GB.  Although, Outook 2003 PST can accept larger amount of email, it is not advisable not to keep such a large file.

When ScanPST test is over, test to see if you still have the problem.  Create several new PST files, and move some of the older or specific type of emails to the to the other PST files.  PST file works best at 500 MB or less.
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NAPSRAuthor Commented:
I ran the scanpst and it said "repair complete" but I am still having the same problems.  Any other suggestions?

Thanks
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NAPSRAuthor Commented:
I created a new outlook 2003 profile and used the same pst and everything is working fine.  I guess it was not the pst file but the profile that had the error.

Thanks
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NAPSRAuthor Commented:
So I created a new profile and it is working correctly.

When I ran scanpst, it created a backof of the pst folder that is 4 GB.  Can I go ahead and delete that backup?

Thanks
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war1Commented:
NAPSR,

Glad that you can send and receive without problem.  A corrupt profile can cause such problem.

Yes, you can delete the backup PST file.  Do consider backing up your emails in the future. 4 GB file is prone to corruption.
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war1Commented:
NAPSR,

We have not heard from you in while. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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RDAdamsCommented:
I would go ahead and delete the backup.  Do you backup your important data somewhere though?
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