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SBS 2003 Connect to the Internet Wizard Fails

Posted on 2006-05-08
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I am working on an SBS 2003 Server which had been working perfectly fine.  However, I was working with the Monitoring and Reporting tools yesterday and received an error message telling me that there is a problem and I need to reinstall the Server Tools – which I stupidly did.  During Server Tools reinstall, the Intranet component failed.  Did some research and found that the patch 832880 was required.  Installed the patch but did not resolve the problem.  Besides losing access to the companyweb, none of the clients can access the Internet now – which is the real problem.  When I attempt to run the Connect to Internet Wizard, the network configuration component fails.  I have been on the phone with Microsoft Support ($500-critical business support-ouch!) but they have not been able to resolve the problem.  They seem to believe it is how the two nics are configured.  But I followed SBS Best Practices and I reminded them that everything was fine until Server Tools was reinstalled.


Is there a connection between the Intranet component and network configuration?  MS support says there is not and it is just a coincidence.

If anybody has any advice or suggestions where to go from here I would really appreciate it.
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Question by:dwhritenour
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16633558
There most certainly is a connection and it'a all part of the CEICW (Configure Email and Internet Connection Wizard).  if you can't get that to run you need to find out why.

First look at the log in C:\program files\Windows Small Business Server\Support\icwlog.txt

Post the last section's errors here if you need help with them.

After that is resolved then you can see if everything comes back together.  If your server had SP1 installed already and you did not reapply that after reinstalling the server tools, then that would definitely cause problems.

Jeff
TechSoEasy
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16633565
Also, Post an IPCONFIG /ALL here and I will take a look at your NIC configuration.

Jeff
TechSoEasy
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Author Comment

by:dwhritenour
ID: 16633805
The icwlog.txt file shows an error that indicates Client Apps are not installed but they are.  I will reinstall those and SP1 after all users have logged off for day.

Thank you for the quick response.

David

Here is my current configuration:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : KRONOS
   Primary Dns Suffix  . . . . . . . : titanfci.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : titanfci.local

Ethernet adapter External Network:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) PRO/100 S Server Adapter
   Physical Address. . . . . . . . . : 00-02-B3-F0-7E-57
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.1.2
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.252
   DNS Servers . . . . . . . . . . . : 192.168.16.2
   NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Internal Network:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connection
   Physical Address. . . . . . . . . : 00-0C-F1-E6-FF-15
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.16.2
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 192.168.16.2
   Primary WINS Server . . . . . . . : 192.168.16.2
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16633990
There's nothing wrong with the NIC configuration, although you should check to see if your binding order is correct by going to Network Connections > Advanced Settings...

Make sure the Internal NIC is on top and while you're there you should make sure that File & Print Sharing isn't checked on the External NIC (just a security issue).

Getting everything else back up shouldn't be too difficult...  Normally when you reinstall server tools you need to specify "maintenance" on client deployment and make sure that Outlook and IE both have check marks.

However if you still have failures you will need to completely uninstall and reinstall the components that fail by following all of the steps provided in the KB article for that specific component.

Jeff
TechSoEasy
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Author Comment

by:dwhritenour
ID: 16634227
"although you should check to see if your binding order is correct by going to Network Connections > Advanced Settings...

Make sure the Internal NIC is on top and while you're there you should make sure that File & Print Sharing isn't checked on the External NIC (just a security issue)."

Both of the above items you pointed out are currently configured correctly.

Thanks again for the help.  I will let you know how the Server Tools/SP1 reinstall goes...

David
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Author Comment

by:dwhritenour
ID: 16634978
On attempting to install client apps folder the install fails.  Not sure what to do next?

David
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Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 750 total points
ID: 16635569
When something that you are installing fails, an error message is generated in that specific installation log.  If you don't know where the logs are for a particular operating system you should do a search for all files that were modified "Today" and then sort the results in date/time order.

If you do that, you will find the associated log file and can then read the error messages listed.  If you would like to post them back here, I'll be happy to take a look.  Please only post the latest messages and only the error or failure lines.

Jeff
TechSoEasy
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