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Outlook 2003 over RPC/HTTP (port 80) not working

Greetings,

I'm trying to get a client set up with Outlook 2003 access to her SBS 2003 server.  I've been pouring over the docs both here and elsewhere on the internet and I'm completely stumped.  I really don't have time to learn the rpcping tool that's suggested I use to troubleshoot my connection and frankly, the literature indicates it "should" be a "piece of cake"...lol.

Here's where I'm at.. When I launch Outlook via 'outlook /rpcdiag', I get prompted for a password, then nothing.  The diag window doesn't even show a protocol being used to connect.  then it says it's not able to communicate with the Exchange server.  

I can connect via https://server.domain.com/rpc and I do get a cert.  

The only thing that isn't exactly as it should be per instructions is that the cert reads (real names changed)   sbs.domain.local but the outside URL is https://clientname.no-ip.info.  The point is they don't match.  

Thanks,
Fred
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fredimac
Asked:
fredimac
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
The ONLY documentation you need to configure this when you have an SBS is the customized instructions that are located on the Remote Web Workplace main menu linked as "Configure Outlook via the Internet".

This document is created when you run the Configure Email and Internet Access Wizard (CEICW).  So, it will have the exact steps you need to use in order to configure a remote instance of Outlook.

If the certificate is showing sbs.domain.local instead of the no-ip.info one then you will have a problem with rpc over http.  However, you should look at the certificate detail because if you properly entered the information in the CEICW then the issuer field of the certificate will have all 5 of these names:

CN = sbs.domain.com
CN = companyweb
CN = sbs
CN = localhost
CN = sbs.domain.local

If the certificate does not have all those names, the information was not entered into the CEICW correctly and it must be rerun.  Please see http://sbsurl.com/ceicw for a how-to, and http://sbsurl.com/msicw for the complete overview of SBS's network configuration.

Jeff
TechSoEasy
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fredimacAuthor Commented:
When I re-run the wizard, it only re-asks me for the email domain, but that's not the same as the A record for the email server.  How do I get the wizard to ask me for all that info?

Thanks,
Fred
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Are you saying that you don't get this screen (http://www.12c4pc.com/sbs2k3/images/make%20cert-13.jpg) when you run the CEICW?

Jeff
TechSoEasy
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fredimacAuthor Commented:
so, I got to that screen and put in my server.no-ip.info in there, and it's now reflected in the instructions in the Remote website.

I've followed those instructions and it says it can't log in.   Running Outlook via outlook /rpcdiag, never shows it logging in, it just immediately says "outlook can't log in".

- Fred
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fredimacAuthor Commented:
Spoke too soon.

I had to 1) rember to INSTALL the certificate and 2) enter the username in the format DOMAIN\USER when logging in.

Thanks,
Fred
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