Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 142
  • Last Modified:

Trouble with Cloner

While using the cloning tool in PS-9, the main menu (File;edit;image;layer;select;filter;view;window;help) will stop responing.
0
nvslater
Asked:
nvslater
  • 24
  • 20
  • 10
1 Solution
 
TheRookie32Commented:
Is this only when you are using the cloning tool?  You are saying that when the cloning tool is selected, and you click on the File Menu, it is frozen, blank or something?

can you be more detailed please?  thanks!
0
 
nvslaterAuthor Commented:
 My wife has a wacom cintiq, her style is to use the cloning tool set very lightly and change it very often. She pushes the alt key, makes a few strokes and then pushes the alt key again. there isnt a problem until she wants to stepback with the edit command or save the pic, that is when it will show up. No commands are available. She does use some other tools, but not often. And at this moment I can recreate the same result.
The file can only be saved by the key board. After selecting file and trying to save, only to find that no options appear, if I click the alt button once, a line appears under all menus and file command is colored, they stay that way until the alt button is clicked again. Then the line disappears and the file menu discolors
0
 
nvslaterAuthor Commented:
Right now the machine is broke as discribed, but i can still do everthing else
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
nvslaterAuthor Commented:
al the keyboard shortcuts I have tried work, including ctrl+alt+z
0
 
Wooky JackCommented:
Doesn't Alt+Shift+Z do step backwards as well?
0
 
Wooky JackCommented:
Alt+shift+S should let you 'save as' right?
0
 
nvslaterAuthor Commented:
yes, that was working until 5 minutes ago, now cant save with keyboard
0
 
nvslaterAuthor Commented:
I did save the picture with the keyboard, but had to open it on the other computer to see the change. the wife has alot of work in this picture, so I have be careful. lucky got the pic saved, tried to create a layer (shift+ctrl+n) now it says it has encountered a problem and needs to close. There goes any more chances to experment, uless you know how to avoid the error
0
 
nvslaterAuthor Commented:
Restarted photoshop, no problems now, but what usally happens is ass soon as I leave, The same problem returns. Its like,"you know as soon as you left my computer broke."
0
 
Wooky JackCommented:
I think its insufficient memory.  Can you try lowering the history tab to less than 20 and see if that helps?  
0
 
nvslaterAuthor Commented:
ok, let you know what happens
0
 
Wooky JackCommented:
what are the system specs on your wife's computer?  Is your computer better than her's in that detail?
0
 
TheRookie32Commented:
is it something to do with the wacom tablet?  Have you tried using the mouse and cloning tool instead of usign the tablet?  is your pc very powerful?
0
 
TheRookie32Commented:
lol great timing!  :)
0
 
Wooky JackCommented:
!!! I know huh!?
0
 
nvslaterAuthor Commented:
what do need to know about her computer? she does not use a tablet, the wacom cintiq is one of those things that you draw right on the screen. Even so, the mouse can be used and yes i have tried that.
0
 
TheRookie32Commented:
Processor speed, RAM, hard drive(s) size & speed...
0
 
Wooky JackCommented:
ditto
0
 
Wooky JackCommented:
If you don't know the specs:

Right click My Computer, go to Properties and there you can see the processor type and speed, and how much memory (RAM) you have.
0
 
nvslaterAuthor Commented:
windows xp pro 2002 service pack 2
 Amd AthlonXP2100+
1.73GHz,1.00GB  of RAM
80 gig hard drive with 50 gig free   (how do i find the speed)
0
 
TheRookie32Commented:
Well that should be enough to power photoshop...  what happened when you tried lowering the history as thephalanx suggested?  

When did this issue start happening?  Is this a new pc and it has just started out like this?  
0
 
Wooky JackCommented:
were those the specs on your machine or your wife's?
0
 
nvslaterAuthor Commented:
have not lowered history yet
about a month ago
slowly at first maybe 1 a week and now it happens (only to the wife, I can not reproduce it) in a hour.
the computer is 1 year old

she was just working on the computer got the issue again, it is there now
i have save the picture with the keyboard.
0
 
nvslaterAuthor Commented:
the specks were on the wifes machine
0
 
TheRookie32Commented:
do try lowering the history as that may help...  sounds like it builds in the pc as she is using it...
0
 
Wooky JackCommented:
Have you tried reinstalling the software and doing updates?
0
 
nvslaterAuthor Commented:
ok, is there anything i can look for while the issue is here. It wont resolve without restarting PS
0
 
nvslaterAuthor Commented:
Have you tried reinstalling the software and doing updates?
no
0
 
nvslaterAuthor Commented:
do you suppose I should replace the keyboard first, hate to reinstall but will if i have to
0
 
TheRookie32Commented:
reinstalling could help... i would say its worth a shot before replacing the keyboard (which i dont think would be the issue). just be sure to back up your brushes, actions, etc...
0
 
nvslaterAuthor Commented:
it is crazy, she can do , but i can not
after it happens, almost everything works, except the main menu
0
 
Wooky JackCommented:
yea just try that
0
 
Wooky JackCommented:
does she use photoshop more often than you?

if she is an avid user and hasn't done updates or reinstalled in quite some time it is possible that the program needs a "refresh" in the system.  and make sure to do updates as well and then try it out.

or

just download updates right now and restart the pc and open PS up and see how it does then.
0
 
nvslaterAuthor Commented:
ill check for updates
0
 
Wooky JackCommented:
k
0
 
nvslaterAuthor Commented:
cant open help until i restart PS, sure you want me to do that (restart PS)
0
 
Wooky JackCommented:
restart photoshop...do you need to save the file currently open?
0
 
nvslaterAuthor Commented:
already did that with the keyboard
0
 
nvslaterAuthor Commented:
I was able to close the pic, usally i cannot do that. once the pic was closed every thing works.
checked for updates .....none
0
 
Wooky JackCommented:
well, if the problem continues I would reinstall, make back up of all important brushes,ect.
0
 
nvslaterAuthor Commented:
i dint get everything working when i closed the pic. everything did work until i opened anopthe pic, then it was the same thing. guess i have to restart PS. i thought i found some new
0
 
nvslaterAuthor Commented:
i think the problem is my wife
0
 
Wooky JackCommented:
just out of curiosity...  how big is the jpeg file or .psd that you're currently working on?
0
 
Wooky JackCommented:
I have recently discovered that jpeg files that are quite large (6mb big) can crash photoshop or prevent it from functioning normally having odd occureneces.  Is this your case by chance?
0
 
TheRookie32Commented:
Maybe flatten all the layers, copy the layer into a NEW pic and use that one?  
0
 
Wooky JackCommented:
Wow, the site keeps making me log back in.  hopefully it will be fixed soon.
0
 
TheRookie32Commented:
me too...  was wondering if its IE7 that i am running...  (ps dont go to adobes site with IE7... completely unusable)
0
 
Wooky JackCommented:
no its a site problem for sure.  I'm running Firefox, same problem ;)
0
 
nvslaterAuthor Commented:
just out of curiosity...  how big is the jpeg file or .psd that you're currently working on?
88 meg and all my pics are psd (normal size for us)
i have been working on her computer, still unable to recreate the issue. I think I need a wife upgrade (a younger version). I dont normally use the Cintiq, cant see where i am working, because of my hands being in the way. so unless you guys have better idea, when she comes back to work, I am going to watch every click (She will hate that).
0
 
TheRookie32Commented:
watching may be the best way...  she could be doing something that she doesnt even realize....
0
 
Wooky JackCommented:
nvslater,

any results?  new circumstances?

-thephalanx
0
 
nvslaterAuthor Commented:
I have covered up the Ctrl key and the next one (which brings up the start menu). But same results, except now she has crosshairs for a cursor and it hasnt changed in preferences. If I can get the default cursor back, I think I will try covering the whole keyboard, except the Alt key and space bar. The trick is, I need to get to the keyboard to recover from the ISSUE.
0
 
Wooky JackCommented:
Have you tried using the keyboard and mouse from your computer on your wife's computer to see if that fixes anything?  Could be a bad keyboard for all we know, doesn't appear we addressed that issue yet.

before doing that though have you tried increasing the memory used by photoshop?

Edit/point to Preferences/ select Memory and Image cache...

drag the bar higher toward your maximum capacity of memory capacity, click ok, restart photoshop and now try the clone stamp.

btw, have you set your shorcut key commands back to default PS so you can start fresh?
0
 
nvslaterAuthor Commented:
I had tried another keyboard earlier, but it was old. Still I thought that elminated the keyboard. Now after covering extra keys, and she got the same ISSUE, I have put the keyboard for Venus on her machine (Mars) my cmputer is Pluto. No problems so far and she has done 3 pictures.
 I belive her computer shortcuts are default, but I will check. Can I reset them all at once?
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

  • 24
  • 20
  • 10
Tackle projects and never again get stuck behind a technical roadblock.
Join Now