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Unable to preview a report !!! Please help

Hi Expert, We are having a problem with Seagate Crystal Report Software . As all users were unable to preview a report . We checked on a log file saying that " An error occured when calling DLL C:\Program Files\Seagate Software\WCS\cilogger.dll Audit /Error"

Basically, what we do is restarting a Seagate Webcomponent Service if a problem still exist then rebooting a server.

My question is what really caused a problem and Is there any other solution for this because sometimes we have to reboot a production server it is not really good....

Any suggestion from expert in this field ASAP would be really apprecicated . Thanks a lot !

frodoman

Do you actually need to reboot the server? I've seen this before but restarting the webcomponent service has always solved the problem that I've seen (also restart the cache service if you're using it).

lho92

ASKER

Hi frodoman, most of the time restarting the Seagate webcomponent service has not been resolved an issue and we have no choice server need to be rebooted :)

frodoman

This could simply mean that your Windows application log is full. It's probably being cleared out or resized when you boot the machine so that could explain this behavior. How often does this happen?

lho92

ASKER

As far as I know it is happening twice a month . Thanks,

ASKER CERTIFIED SOLUTION

frodoman

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lho92

ASKER

Thanks so much ! I will try it again when a problem come back .