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Unable to preview a report !!! Please help

Posted on 2006-05-09
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Last Modified: 2009-03-29
Hi Expert, We are having a problem with Seagate Crystal Report Software . As all users were unable to preview a report . We checked on a log file saying that " An error occured when calling DLL C:\Program Files\Seagate Software\WCS\cilogger.dll Audit /Error"

Basically, what we do is restarting a Seagate Webcomponent Service if a problem still exist then rebooting a server.

My question is what really caused a problem and Is there any other solution for this because sometimes we have to reboot a production server it is not really good....

Any suggestion from expert in this field ASAP would be really apprecicated . Thanks a lot !

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Question by:lho92
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Expert Comment

by:frodoman
ID: 16642143
Do you actually need to reboot the server?  I've seen this before but restarting the webcomponent service has always solved the problem that I've seen (also restart the cache service if you're using it).
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Author Comment

by:lho92
ID: 16642210
Hi frodoman, most of the time restarting the Seagate webcomponent service has not been resolved an issue and we have no choice server need to be rebooted :)
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LVL 42

Expert Comment

by:frodoman
ID: 16642503
This could simply mean that your Windows application log is full.  It's probably being cleared out or resized when you boot the machine so that could explain this behavior.  How often does this happen?
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Author Comment

by:lho92
ID: 16642613
As far as I know it is happening twice a month . Thanks,
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frodoman earned 1500 total points
ID: 16642672
Next time it happens I would look at your application log and see if it's full.  As far as I know cilogger.dll simply writes out to the application log so if it's throwing an error that's the only thing I can think of.

When the error occurs try clearing the app log and see if that solves the problem - you may still need to restart the crystal services, not sure about that.  If this is in fact the problem then you'll want to either make the log file max size much larger, or setup a script (or even a routine manual task) to archive the log files and clear them periodically.
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Author Comment

by:lho92
ID: 16642755
Thanks so much ! I will try it again when a problem come back .
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