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OWA 2003 partially displaying, premium client completely broken, basic client not quite right.

I have a problem with an Exchange 2k3 webmail server. The server is a frontend server, with another 2k3 server as the backend.

It was working fine for a couple of months, but now it won't display webmail properly.

When you try to get in with the premium client, it looks like this:

http://i2.tinypic.com/xn99a1.jpg

and never gets any further.

When you try to get in with the basic client, it looks like this:

http://i1.tinypic.com/xn99oj.jpg

For reference, a normal basic client looks like this:

http://i1.tinypic.com/xn99xy.jpg

There are no indications in the event log of any problems.

Server is running latest SPs and patches, using FBA over SSL.

Any ideas? I am trying to search it, but having trouble coming up with an effective search term - "OWA kind of loads" isn't kicking it for me!

A
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arrowtech
Asked:
arrowtech
1 Solution
 
vcon13Commented:
Look at this If placeholder images appear where your toolbar buttons and icons typically appear, this behavior may be cause by either of the following scenarios:
•      The permissions for the Exchsrvr\Exchweb folder are incorrect.
•      The Exchweb virtual directory in Internet Services Manager is not configured correctly or is missing virtual directories such as the Img virtual directory and the Views virtual directory.
•      The Require secure channel (SSL) check box is selected on the Exchweb virtual directory in Microsoft Internet Information Services (IIS) on the back-end Exchange computer.

Microsoft throws in a bunch of OWA problems on one page. I had this same problem but fixing it was not hard at all.

look at the entire article.
http://support.microsoft.com/?id=280823
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LeeDerbyshireCommented:
Are the FE and BE servers at the same SP level?

It looks like it is not reading the CSS files from the server.  Can you check the IIS logs on both servers (BE first), and see if the client is getting a 401 or 403 response when Exchange CSS files are requested?  Also check that you don't have SSL required on the BE Exchweb Virtual Directory .
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arrowtechAuthor Commented:
SSL is not required on the BE

I have been through the MS article linked by vcon13. Permissions are correct, anonymous users are allowed, all the subdirectories are in the exchweb virtual folder apart from the Cabs folder, but I have checked two other OWA servers and neither of them had that folder either.

The More Information section of that KB seems a bit fullon - especially the bit about resetting the high-water marks - any other suggestions first?

I will look at the log files as suggested by LeeDerbyshire
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vasanthgnbCommented:
On the front-end IIS logs you will see a lot of 404 entries against requests for files located in Exchweb folder. It looks like a latest hotfix has got applied to the back-end but not to the front-end. Open control panel on the back-end and see what updates have been applied for MS Exchange server. Make sure you select the "Show Updates" check box under Add/Remove programs. Also look at the list of folders like 6.5.7226 under Exchweb in the back-end. You will be missing a folder on the front-end. You will have to apply the same hotfix that is applied in the back-end. As a temporary solution, copy the numbered folder (for example 6.5.7226) that is missing on the front-end from the back-end. This is not a solution but a temporary work around. You will have to install the hotifx on the front-end to fix the issue.

Regards,
Vasanth.
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arrowtechAuthor Commented:
Wow - jackpot there vasanthgnb - I thought it might have been a frontend/backend patch problem, but the server administrator assured me no patches had been applied.

The folder that was out of sync was 6.5.7651 - I copied it across and it came online fine.

Is there any way I can verify what hotfix that folder would relate to?

I am going to get the server admin to check both servers patches and get them both fully up to date anyway.

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vasanthgnbCommented:
You should be able to see the hotfix on control panel add/remove programs.

Vasanth.
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vasanthgnbCommented:
It is http://support.microsoft.com/kb/911829

Regards,
Vasanth.
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