Windows 2003 SBS Add printer wizard fails (Operation could not be completed) and Add/Remove Windows Components fails (ntprint.dll)

Posted on 2006-05-10
Last Modified: 2012-06-27

I am looking at a Windows 2003 SBS (OEM) server running on HP/Compaq Proliant hardware. When I try to add a new printer using the Add Printer Wizard, I immediately get an error message stating that the Operation could not be completed.

The Print Spooler service is running, and their are existing printers shared from the server that are printing correctly.

I also receive a message when trying to run the Add/Remove Windows Components from the Add or Remove Programs.

The wizard starts showing the message Windows Setup - Please wait......

and then displays this message:

Setup library ntprint.dll could not be loaded, or function IppOcEntry could not be found.
Contact your system administrator. The specific error code is 0x7e.

You can only click OK, and then this message is displayed

Windows Setup
The application could not be initialized.

The server has been service packed with SP1.

I have tried replacing the ntprint.dll with the pre-service pack version through safemode, but that did not work.  It is now back to the service packed version.

File version: 5.2.3790.1830 (srv03_sp1_rtm.050324-1447)
Created date: 05 May 2005, 12:28:11
Modified : 24 March 2005, 19:08:26

The security settings are inherited from the system32 folder
Administrators & System - Full Control etc.
Authenticated Users - Read & Execute, Read
Server Operators - Modify etc

Please help, otherwise I will have to rebuild the system as a last resort.

Many thanks.
Question by:ITArmour
    LVL 5

    Assisted Solution


    Give that a shot.

    LVL 74

    Expert Comment

    by:Jeffrey Kane - TechSoEasy
    While this doesn't specifically state the ntprint.dll error, it is an identical error message... so you may want to see if the settings are correct in relation to printers via the steps outlined in this KB:


    Author Comment

    Sorry, I forgot to mention that I have tried the hotfix for 823447, but is will not install as the server has sp1 installed.

    I tried the suggested path verification from Jeff, but that did not work.

    I'm running out of ideas..........
    LVL 74

    Accepted Solution

    I would think you have a faild service pack installation and should reapply the service pack. Make sure that you have followed all steps outlined here: and there is no problem in redoing them all if necessary.

    LVL 5

    Expert Comment

    I'd say split the points between TechSoEasy and myself.


    Author Comment

    Many apologies for not closing this earlier, we opened a call with Microsoft, and then connected remotely and resolved the problem.  I was not on-site when this happened and cannot give you any info as to what had failed or needed fixing.  

    Many thanks for the suggestions, I'll split the points between TechSoEasy and myfootsmells.

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