Windows 2003 SBS Add printer wizard fails (Operation could not be completed) and Add/Remove Windows Components fails (ntprint.dll)
Posted on 2006-05-10
I am looking at a Windows 2003 SBS (OEM) server running on HP/Compaq Proliant hardware. When I try to add a new printer using the Add Printer Wizard, I immediately get an error message stating that the Operation could not be completed.
The Print Spooler service is running, and their are existing printers shared from the server that are printing correctly.
I also receive a message when trying to run the Add/Remove Windows Components from the Add or Remove Programs.
The wizard starts showing the message Windows Setup - Please wait......
and then displays this message:
Setup library ntprint.dll could not be loaded, or function IppOcEntry could not be found.
Contact your system administrator. The specific error code is 0x7e.
You can only click OK, and then this message is displayed
The application could not be initialized.
The server has been service packed with SP1.
I have tried replacing the ntprint.dll with the pre-service pack version through safemode, but that did not work. It is now back to the service packed version.
File version: 5.2.3790.1830 (srv03_sp1_rtm.050324-1447)
Created date: 05 May 2005, 12:28:11
Modified : 24 March 2005, 19:08:26
The security settings are inherited from the system32 folder
Administrators & System - Full Control etc.
Authenticated Users - Read & Execute, Read
Server Operators - Modify etc
Please help, otherwise I will have to rebuild the system as a last resort.