• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1454
  • Last Modified:

Receiving the same emails over and over...

Hi,

I have a couple of users and keep receiving the same emails over and over again, without any new ones. After i get an error message from Outlook:
Receiving error 0X800CCC90. Your incoming e-mail server has reported an internal error. ... The server responded: '</font>'

I tried disabling and enabling each user, resetting their password... NOTHING!

All the users are connecting to the exchange server via POP.
They are all running Outlook 2003 on Win XP Pro SP2.

Please help...
0
ericmenard
Asked:
ericmenard
  • 4
  • 3
  • 2
  • +2
1 Solution
 
VISITFLORIDACommented:
I am currently having the same issue with Outlook 2003 / XPSP2 connecting to Exchange 2003 via pop.  I have recently updated 2 of my users to Office SP2 and I'll let you know if they continue to get dupes.  My current workaround is to have the users log into Outlook Web Access and delete the email that is causing the issue, it is usually an email that has a lot of html (Hallmark, etc) in it.  As soon as I delete or move the message, the dupes stop.
0
 
ericmenardAuthor Commented:
Any other way to get access to the emails. I dont think the Outlook Web Access is setup...
Thx
0
 
Jeremy_in_JapanCommented:
Hello ericmenard!

I might be going out on a limb, but are you users using other languages? The reason why I ask is because the error that you are getting is a password reject error. Here in Japan, my users sometimes inadvertantly use Japanese encoding (that also display roman characters) in their password fields which causes their logins to be 'incorrect' as far as the system is concerned.

If this is not the case, then I would confirm again that the POP3 accounts are setup with the correct login name and password, password authentication set to disabled, and not block 110. You can also try deleting the POP3 account and then recreating it or even going as far as creating a new Outlook profile for both employees.

As for the duplicate emails, it sounds like a corruption in one of the emails - VISITFLORIDA's suggestion is right on the money!

Good luck!

-Jeremy



Best wishes!
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
ericmenardAuthor Commented:
Thx Jeremy,
but i've checked all the settings and everything checks out ok. If they are using other languages, it would be french and in any case, they don't manually enter their own passwords...
0
 
upul007Commented:
Disable the preview pane first.
You may have two options. One is to enable web access on server and have the user access and delete the unwanted emails. Second is to see if there is an option in outlook to download message headers only. The latter is more work for you. The mail gets to the server. Downloading stops at a single email and outlook cannot clean up after. Hence continuous downloading.
0
 
VISITFLORIDACommented:
I haven't tried the Headers only option, might be something to try.....I know it's possible in other pop clients,  not sure about Outlook 2003.  Ericmenard, I'm going to give one of my user's a call and see how it's going with Office SP2.  I'll get back....  
0
 
upul007Commented:
The option is there. Outlook : Tools > Options > Mail Setup > Send Recieve button > Edit button(after selecting the group) > select download headers only.
0
 
upul007Commented:
I thought outlook web access was not an option for you.
0
 
ericmenardAuthor Commented:
I figured out a way to make it work...

Thx guys.
0
 
upul007Commented:
Glad you got it fixed.
0
 
jpgoodmanCommented:
Hey! how about telling us???
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 4
  • 3
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now