Why are my e-mails being received in groups.

Posted on 2006-05-10
Last Modified: 2010-04-08
Hi All,

We are running on Windows Small Business Server premium 2003. We use Microsoft Exchange server for our e-mail, and outlook as our application.

I have a user who is not receiving e-mails until he clicks on another folder in his folder list.

For example...

1. The user currently has the inbox open
2. I send him 3 e-mails.
3. The user does not receive the e-mails instantaneously like he normally would.
4. The user clicks on his deleted items folder or any other folder and the three e-mails sent "drop" into his inbox.

It seems that this just started happening. Does anyone know why this occurred?

Please let me know.

Question by:ZartiTech
    LVL 97

    Accepted Solution

    Greetings, ZartiTech !

    Check the View. Make sure user is not viewing some filtered view.  With highlight on Inbox, select View > Arrange By > Messages.

    1. If no joy, something may be wrong with Outlook. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!
    LVL 97

    Expert Comment


    We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1

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