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Can not login to Watchguard Firebox II using System Manager

We have a Watchguard Firebox II that was setup and configured by our previous IT person. He did not document the network properly and we are playing catchup. Of course, we need to login to the firewall to change some settings and we can not login using the System Manager. Some details on the config:

Firewall internal IP:
System Manager version: 7.00-B2448
Firewall Model: Firebox II

The trusted network cable is connected to the network switch. The port shows the link light is ok, and when trying to access the firewall through the System Manager, network activity is happening on both the Firebox trusted network port and the network switch port.

The problem is this: System Manager asks for an IP and Passpharase. I enter for the IP, and the passphrase, but it immediately kicks me out saying: 'A connection could not be established. Check the IP address and your passphrase and try again'.

Now it seems that the utility is not finding the firewall as the error message comes back immediately. Any insight into this issue will be greatly appreciated. We can not reset the firewall back to factory settings because it is configured with a bunch of port forwarding information that has not been documented.
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1 Solution
The watchguard firewalls use two passwords; one that is basically used to log in, check things out and a second, that has read/write access that allows you to make changes to the firewall.

You are not entering the right password. I've used a couple of Watchguards, so I know what you are referring to.

You will need to reset the password(s) to get into the box.

Unfortunately, its a pain to reset the password on these things and it will need to be done after hours.

Try this link from Watchguard:


You will have to log in with your account.

jeffbellAuthor Commented:

I have tried both passwords, and neither seems to work. The fact that System Manager is kicking back an error immediately is normal?
You get the kickback right after you fire up the software...you should see a screen:

Firebox: (IP address here)
passphrase: <enter passphrase>

Do you get to that screen?
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Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Yes it will come back almost instantly if the password is wrong.

The only thing to do is reset the unit.

Chances are on your server or worksation the old engineer used will be a config file in the watchguard progarm file area whuich is usuall. the ip of your firewall .cfg

nce you reset the passwords open policy mannger and open the .cfg file and save it to your firewall that will then restore the config back. You will still be able to specify passwords though as those are not tagged in the config file.


jeffbellAuthor Commented:
Well, it looks like we were given the wrong password. Once I entered the right passphrase, everything worked out great. Thanks for the quick help guys. I'm going to give half of the points to jasonwilliams74 and half to supportsoft.

Thanks again for the quick help. I really do appreciate it!

jeffbellAuthor Commented:
Shoot, how do I split points again?

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