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Inability to send email in Microsoft Outlook or Outlook Express

Every time I try to send mail in Outlook or Outlook Express, I receive an error message. In the case of the latter, the message reads: "Error Message. The host POP3 could not be found. Please verify that you have entered the server name correctly. Account: POP3, Server POP3, Protocol POP 3, Port 110, Error OX 8000CCC011." The Outlook error message is similar in all detail including error messge number, but states initially "The server could not be found." Internet connection is broadband. Zone Alert is installed with neither program forbidden internet access. I have no difficulty sending email from internet programs, that is, from AOL and G-Mail. Thanks for any help with this.
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arthurboehm
Asked:
arthurboehm
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1 Solution
 
kfullartonCommented:
The first thing to check is to see if your mail servers are setup correctly on your clients.  In OE, go to tools, accounts, mail tab.  Double click on your account and find the area where servers are specified.  Are these the correct servers?  Also, the error you are receiving is just that, a receiving error.  POP is used to receive mail while SMTP is used to send.  Anyway, check the server confguration first as the client can't find the one that's currently configured.
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lrmooreCommented:
idden in Windows XP's System Information utility is a very good tool for getting a lot more information about what's going on. Go to Start | All Programs | Accessories | System Tools | System Information. Then choose Net Diagnostics from the Tools menu. The program will ping your DNS servers, gateways, SMTP and POP3 mail servers, and proxies; test your modem and network adapters; and supply very detailed reports about your settings, as well as which tests passed and which failed.

Post any failures here...
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arthurboehmAuthor Commented:
Thanks, kfullarton and Irmoore. Will proceed with both suggestions when I can get to my home computer later today.
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arthurboehmAuthor Commented:
OK, kfullarton, following your instructions, the infomation displayed tells me that my server is POP3/incoming, SMTP/outgoing. Alas, I can't say whether these are correct or not; these seem to be default (or "default") settings; what might the altrnatives be?

Irmoore, per your instructions: one failed test: Default Outlook Express, Mail POP3/SMTP.

What shall I do next?

Thanks to you both.
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lrmooreCommented:
Open Outlook Express
Tools | Accounts
Select your email account, Click Properties, then Servers tab
What do you have in the incomming mail [               ]
                                    outgoing mail    [               ]

You should have something like [ pop3.yourisp.com ]
                                              [ smtp.youisp.com  ]
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arthurboehmAuthor Commented:
Incoming mail is POP 3
Outgoing mail is SMTP

Neither is followed by any more info, e. g., your[my]isp.com.....
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lrmooreCommented:
that's why you can't get any email
You have to set this up with the proper email server(s) full name.
Contact your ISP/email provider and find out what these should be.

For example, if you had Comcast as your ISP, it might be
  pop3.comcast.com
  smtp.comcast.com

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arthurboehmAuthor Commented:
OK, thanks.

But how do I detemine who my ISP/email provider is? Email accounts are AOL and Gmail....but these aren't what you have in mind, I think....
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arthurboehmAuthor Commented:
Oh, yeah: duh! Time-Warner supplies cabel access. That's what you have in mind, right? Call and ask how to set up email in O/OE, right?
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lrmooreCommented:
Exactly!
OE and Outlook require POP3 accounts
Gmail is a Web based
AOL requires AOL

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arthurboehmAuthor Commented:
Thanks so much, Irmoore. Really appreciate your ongoing attntion.
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arthurboehmAuthor Commented:
Irmoore, I followed your advice, but the problem remains unresolved. Shall I provide more detail here? Thanks.
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