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It could be a problem with the client email settings using the wrong smtp port for example. &nbsp;have they double checked the settings?<br />
<br />
you could also try pinging the domain:<br />
<br />
ex: &nbsp;test@yahoo.com &nbsp;<br />
<br />
go to Start run: type cmd and hit Enter<br />
in the black command prompt type &quot;&nbsp; ping <a href="http://www.yahoo.com" rel="ugc">www.yahoo.com</a>&nbsp; &quot;&nbsp;and then hit Enter<br />
that might be a way of checking if you are able to ping the domain.
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It could be a problem with the client email settings using the wrong smtp port for example.  have they double checked the settings?

you could also try pinging the domain:

ex:  test@yahoo.com  

go to Start run: type cmd and hit Enter
in the black command prompt type "  ping www.yahoo.com [http://www.yahoo.com]  " and then hit Enter
that might be a way of checking if you are able to ping the domain.

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Hi I have a general question to ask. One of my user is able to sent emails to a client in another country but he is unable to receive email from the client, sender(only this particular client). The problem lies in the sender as the receiver is still able to receive email from other people. The client is able to receive email from my user but just coudn't send to him.<br />
<br />
How can i determine the problem is from the sender and how can I help to resolve this...I was told to ping his email address?<br />
<br />
Thanks!! 
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Hi I have a general question to ask. One of my user is able to sent emails to a client in another country but he is unable to receive email from the client, sender(only this particular client). The problem lies in the sender as the receiver is still able to receive email from other people. The client is able to receive email from my user but just coudn't send to him.

How can i determine the problem is from the sender and how can I help to resolve this...I was told to ping his email address?

Thanks!! 

Unable to receive email but able to sent to my client

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.