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Installed Network printers not showing up.

There are two network printers installed, I can see it from excel or word, and you can print on it. But if I go to printers & faxes, there is nothing at all. If i want to add more printers , I cannot because add a printer option does not respond
to me anything. I can't connect to any more network network printers expect those which are already installed.
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tsultan
Asked:
tsultan
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1 Solution
 
nobusCommented:
try running sfc /scannow from the run box
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tsultanAuthor Commented:
Nothing comes up.
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nobusCommented:
you ran the sfc, AND rebooted? and nothing shows in the printer section?
can this help ?   http://support.microsoft.com/kb/203604/en-us
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Will SzymkowskiSenior Solution ArchitectCommented:
Hello there,

Is this printer on a print serve or is it a local printer that is being shared from a computer?
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tsultanAuthor Commented:
no its a print server queue
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freednerdCommented:
To me, it sounds like maybe this is an access issue- that you don't have rights to the printer.  Are you an administrator? You may only have rights to print to the printer, and nothing else.  
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tsultanAuthor Commented:
No I am local admin on all Pcs. Today same problem happens on one of the other PC as well. Common things bwtween both pcs that Primavera was the last software installed.
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freednerdCommented:
Well, since you mentioned this additional software, I am wondering if the .dll files were changed.

This printer issue can happen with a third-party of .dll [ dynamic-link library] files are located in the
%Systemroot% folder (\Winnt folder) and the System32 directory. If .dll files are located in the %Systemroot% folder (\Winnt folder) and the System32 directory, the printer subsystem does not function correctly.

To fix this, rename all .dll files from the %Systemroot% folder (\Winnt folder), except for the following files:
Twain.dll, Twain_32.dll, Vmmreg32.dll. Unfortunately, renaming or removing these files may disable other installed programs or otherwise cause those programs to fail.

It definately sounds like primavera might be the culprit.........
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nobusCommented:
did you upgrade xp recently? then remove the update, there was one which had problems with printers a week or so ago. Or use system restore to a previous date.
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tsultanAuthor Commented:
Nobos,

Plz tell me the exact update name.
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nobusCommented:
uninstall the latest one by one, and test.
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