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Exchange mailbox move w/ CITRIX 4.0

Posted on 2006-05-11
Medium Priority
Last Modified: 2006-11-18
Environment: 1 front-end server, 3 back-end servers, citrix 4.0

Normally during an Exchange mailbox move the client would be logged into Outlook, admin would move their mailbox, then Outlook would state it needs to close and re-open for settings to change. In our Citrix environment it's not that simple, unfortunately. When we attempt to move mailboxes with this method it states close/re-open, then when you re-open it says "can't find mailbox" which feels like Exchange was unable to make the proper registry changes to point to the new server.

If anyone has any ideas (if relaxing registry security, which keys) I'd greatly appreciate it. We have to move 397 mailboxes and resetting every client manually isn't an option. Thanks!
Question by:folksamerica
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LVL 12

Accepted Solution

Donnie4572 earned 2000 total points
ID: 16658458
The Citrix box would get the updated server settings from the global catalog server. This takes a little while to update. I have seen up to 45 min before outlook would reconnect. Also, I have seen problems with this update when outlook is open at the time of the move. You should make sure that Outlook is not connected to the mailbox before moving.

Author Comment

ID: 16659220
Currently testing your advice. Moved my personal mailbox to a different server, staying logged out of citrix, will log back into Citrix after lunch.

Author Comment

ID: 16659277
Well, didn't have to wait that long, I changed the account over roughly 30 minutes ago, then logged out of Citrix/logged back in, and the changes had taken effect. Thanks Donnie!
LVL 12

Expert Comment

ID: 16659548
Glad I could help. Citrix is painful enough without adding this to the mix!

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