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ACER TravelMate 240 Touchpad driver problems

Posted on 2006-05-11
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I have been asked to install XP Home onto an ACER TravelMate 240 laptop which has had its hard drive replaced after a failure. This has gone well and I have installed all the XP drivers listed on the ACER website.

Unfortunatly, the touchpad is not working in Windows (Code 24 in device manager). I have to plug in a USB mouse to use the cursor. The ACER Notebook Manager application shows the Touchpad as Enabled, and there are no options for it in the BIOS.

I have tried everything I can think of, including the Fn+F7 hotkey, but to no avail.

Any help with this would be great!
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Question by:davepusey
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Expert Comment

by:rid
ID: 16662408
OK.
Re-verify that the BIOS doesn't have options to disable the onboard pointing device.
Check what the situation is in safe mode.
/RID
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by:davepusey
ID: 16662738
I can confirm there are NO touchpad related settings in the bios and it does NOT work in safe mode either.
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Accepted Solution

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rid earned 2000 total points
ID: 16664838
So, you're looking at a probable hardware failure; either the touchpad itself, or the cable from it has developed a break or a bad connection. I think I'd try booting off a bootable CD like Knoppix once, to see if it is a case of accidentally damaged drivers in the windows installation and then work on the hardware angle if the problem is consistently there. To get at the touchpad or the cable, you need to open up the laptop, which is delicate work sometimes. If there is some kind of warranty still valid, I'd use that.
/RID
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LVL 2

Author Comment

by:davepusey
ID: 16665582
Do you have a link for this Knoppix CD?
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by:davepusey
ID: 16665596
No it's ok i've found it the download.
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Author Comment

by:davepusey
ID: 16667259
It didnt work under the linux cd either, however I did see "Mouse detected" during the cd booting. I've been told that the person who fitted the hard drive wasnt aware of how to get to it and therefore took the laptop apart. It would seem as if it didnt get reconnected properly during the reassembly process. I will investigate the physical connection to the mainboard now.
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Author Comment

by:davepusey
ID: 16667750
It was the touchpad cable. The end was just sat there next to it's socket.

I'm giving points to rid for recommending the Linux CD test.
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Expert Comment

by:rid
ID: 16668662
Good work! Thank you for the points.
/RID
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