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Print problems with 2 SBS domains

Dear experts, I am tearing my hair out over this one, so any help will be gratefully received...

Here's the situation... A customer of mine with a Win 2k3 SBS has merged with another (smaller) firm who also have a Win 2k3 SBS (with different domain names).  Both have core business applications on their respective servers.  I have set up a Windows 2k3 standard server with terminal services so that the users from the smaller office can connect up to the head office and use the applications there.  This is working like a dream...

My problem is related to printing (no kidding I hear you say).

The scenario is that the main application in the head office needs to have printers named and configured with headed and plain paper in designated trays.

That means that client session printers are out because the session number can potentially change every time a client logs in... If there's a way round this I'd be delighted to know as this solution prints almost instantly, but cannot assign paper trays.

As an alternative solution I have configured printers on every workstation inj the remote office and shared them with the user's name, then installed these printers on the terminal server as the user, switched off client printer mapping, and set this metwork printer as their default in their terminal server session.  I can then configure the application with this printer (as the name never changes) and set up the paper trays accordingly.

This works after a fashion, but once the users have logged out and connected back intot he terminal server session the printer doesn't connect back up unless you browse their local network from the terminal server session and connect the printer again manually.  I have set up the local administrator password in their stored passwords, but this seems not to have any effect.

I'm reasonably sure that it's something to do with their user credentials not allowing them to connect to the local network printer, but have bashed my head against a wall so hard looking for a solution that I suspect I wouldn't see it now if I fell over it...

Any ideas?  Max points (500) for anyone who points me in the right direction.

Thanks, Phil.
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PhilBattrick
Asked:
PhilBattrick
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2 Solutions
 
myfootsmellsCommented:
oh man this one doesnt sound like fun.

try this:  on the machine that people remote into, physically add the printer to those machines instead of mapping to the printer.  this way whoever logs into the machine, they should have access to the printers and it's settings.

you might have to change the permissions on the printer so that anyone can print to them though instead of anyone in the domain.  

i hope i understood your question.  let me know.

myfootsmells
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
It sounds like you need to map the printers to specific virtual LPT ports by using this command:

net use lpt3 \\servername\printer /persistent:yes

(or something of that nature).

That will map the printer to the Local Port of the Terminal Server so that when a user connects they will use THAT printer.

I'm having a hard time visualizing your specific problem... (late in the day and I'm already confused by nature), so see if that works or please post back why it doesn't.

If you want to review the "ultimate guide to terminal services printing" see:
http://www.brianmadden.com/content/content.asp?ID=62

Otherwise it sounds like you've got the setup right to connect two offices that each have an SBS.  You can also review this document for more info on that:  http://sbsurl.com/multiserver


Jeff
TechSoEasy
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myfootsmellsCommented:
Jeff -- has anyone told you you have a whole lotta links up your sleeve? =)
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, just a few... basically I use my own shortcuts.  I currently have about 80 different URL's set this way:  http://sbsurl.com/links.html

:-)

Other people have started using them --- it just makes things easier on here.

Jeff
TechSoEasy
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PhilBattrickAuthor Commented:
Guys, thanks for the suggestions, still no joy I'm afraid.

However it looks like the problem is going to go away as the merger has not been the smoothest in history and I that there will be a de-merger in the near future.

I propose to split the points in recognition of both your speedy responses, for which I'm very grateful.

Not sure on protocol, is that acceptable?

Thanks again.

Phil.
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myfootsmellsCommented:
Perfectly acceptable.

Michael
myfootsmells
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PhilBattrickAuthor Commented:
Thanks for the speedy response guys...

Happy for this to be closed.

Phil.
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