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Notes and Outlook clients; trouble with attachments c.htm

I am new to this site, so forgive me if I am not following the proper etiquette.

I support a small office of users. We are running exchange 2003 and Outlook 2003. We have one user with an email problem. This user sends and receives emails with attachments from a business partner on a fairly frequent basis.

The problem is sometimes when she receives an email with attachments from the business partner, the attachment is not .pdf as expected.  The email arrives, but the attachment is a c.htm file.  When you open the file, you see the previous emails back and forth between the two users and a large amount of unreadable code.

This problem occurs when our one user receives the email.  They don't have problems receiving emails with attachments from us. (I have been copied on the emails and I see the same c.htm file.)

 I am thinking the "code" is the pdf file incorrectly recognized and incorporated  into the body of the previous messages and then displayed as a c.htm file. The business partner was using mime and our Outlook user was using rich text or a high fuction mail editor.  

The current test

Going forward we are still testing, but now both users are set to plain text. (We are thinking the formatting by both mail editors could be the problem.)

The work around

If the business partner sends the same email to my user's gmail account. The Gmail account doesn't have a problem with the attachment(s), the user then forwards the same note to her outlook email address and gets all the attachments.

Details

The business partner is using Lotus Notes 6. They are telling us we are the only customer having this problem. We are telling them, they are the only business partner giving us this problem.

Both organizations have spam filters and Antivirus solutions as part of their mail environments.
Both organizations have lengthy disclaimers after the emails....
My user has been trading emails with this business partner for years. This problem started about three months ago, around the time we gave the user a new workstation, XP Pro loaded, and had the legal disclaimer added to all outgoing mail.

We had our user check the messages using OWA and a second workstation... the messages still arrive as c.htm.

This problem does not occur with every email including a pdf attachment that they send.  The problem seems to happen after the two people exchange several emails and the business partner responds with an attachment.
(So opening the c.htm file is a view into long session of emails on the same topic with replies back and forth)

Email's without attachments do not have a problem coming through to us.

Any suggestions would be appreciated.

I think the formatting of the emails is breaking down after several replies causing a corrpution of the mail attachment.
 
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pmurray82
Asked:
pmurray82
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1 Solution
 
war1Commented:
Greetings, pmurray82 !

Does your user's business partner use Outlook?  If not, that is the problem. Outlook attachment have a special format.  Not all email clients can read Outlook format.  Have your user send in Plain Text and see if attachment remains intact.

Best wishes!
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pmurray82Author Commented:
HI War1
  Our business partner uses Lotus Notes v6.  We are having trouble getting attachments from the business partner. They are not havning trouble with emails from us.

Thanks
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upul007Commented:
At your end access the AD user properties of the lady concerned and in to the exchange features tab. Click the properties for pop or imap and select BOTH under mime. See if it helps. Darn it! I wish i knew more about lotus notes! Dont worry about etiquette. You have painted a very clear picture of the issue at hand.  
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war1Commented:
pmurray82, have your business partner send in Plain Text.
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upul007Commented:
Check your exchange servers INI file for an entry similar to :MIME_CONVERT_HTML_TO ....=1, make 1 to 0 and restart the server and recheck.
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pmurray82Author Commented:
Thanks War1,
   We are trying that now... it will take a few messages back and forth until we'll know for sure.

   Hi upul007,
       On our end, I went into my user's contacts and edited the properties of the business partners contact info.  I set the mail prefences to plain text only.
     Looking in AD, User, Exchange properties... I have implemented your suggested changes.

Thanks
Paul
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pmurray82Author Commented:
HI upul007,
     What do we hope the changes to my users properties exchange and in the Exchange INI file affect?  Do you think this problem is how my exchange server is handling the incoming message?

Thanks
Paul
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upul007Commented:
The initial AD change was requested to be made on a hunch. However the other request was made since it was the solution to a similar issue. If possible get someone to check the INI file on the other server as well. After testing, you can set to the default setting if there was no joy.
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upul007Commented:
Any feedback on what happened?
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war1Commented:
pmurry82, did sending in Plain Text fix the problem?
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pmurray82Author Commented:
We came to the conclusion the back and forth between the users  via email was creating a a problem between the mail system.  No idea what is causing it..

To resolve the problem, we asked the remote user to not reply to messages with an attachment.... When sending an attachment, start a new note.

This is a terrible work around, but its only happening with one user working with one remote user.....
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