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Posted on 2006-05-11
Medium Priority
Last Modified: 2012-06-27
I have a user who is not able to log off. I went in via Administrator and looked at her TS Profiles, cleared cookies and the cache in java file and jar contents, I emptied those.
But I have noticed she is still having the problem of logging off. I asked her to make all files on her desktop shortcuts and remove anything she does not need.
Now I am wondering if it is o.k. to delete a NTUSER.DAT file or does this play some vital importance?
Question by:GanaSonaDa
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LVL 97

Accepted Solution

Lee W, MVP earned 200 total points
ID: 16663828
Deleting that file should result in the creation of a new profile based on the default profile on the server.  How large is the NTUSER.DAT file?

Author Comment

ID: 16663853
The file is relatively big:  2048KB.
LVL 97

Expert Comment

by:Lee W, MVP
ID: 16663860
That's not THAT big.  Corrupt profiles usually are SMALL - 64K or something.

Author Comment

ID: 16694901
I am still having problems with this. In the Profile for the user, she cannot log in at all. I have cleared her profiles (cache, cookies and the like) but it has not been able to successfully log her off unless i try force it by a disconnect and log of through terminal services manager or force it by turning the power off and on but that is not good practise. I thought if that was done her profiles would be recreated. We have determined that it is not a NT.DAT user filer issue as the file is large and would indicate therefore it is not corrupt.  
I have noticed that when you go in via Active Directory to the user and when exploring

TS Profiles\Username\Application Data\Microsoft\Word\AutoRecover =
5600KB - too big
~WRA2641.asd 96KB
~WRL3692.tmp 276KB
Autorecoverysaveof procedure .asd 5660KB
Autorecoverysave of wash....asd 483KB.

Can I delete these files or is it best to make a copy of a new folder in TS Profiles:
Name it UN-Old files and out of her TS and than delete and see if she can log off.

Need good advise on steps to take for this one.

Expert Comment

ID: 20718757
You know. I've read many of the so called solutions to this problem, yet not one of them is a solution. When someone can tell how to get the operating system to stop using ntuser.dat and userclass without rebooting a server, then you will have a solution.

Until then, the problem remains a problem.

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