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bcc comes up as to field on outlook 2003

Posted on 2006-05-11
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Last Modified: 2010-04-08
hey guys
i have a client who is sending out a BCC email
and it comes in the To: field everytime
any ideas im stumped
ive already tried putting a dummy email in there and it does nothing

thanks
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Question by:proactiveit
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war1 earned 2000 total points
ID: 16664243
Greetings, proactiveit !

Make sure your client is clear about putting the address in BCC field.  You said you ran the test on client's computer and nothing happens?

If email is really put in BCC and received in To field, then something in Outlook is corrupt.  

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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LVL 97

Expert Comment

by:war1
ID: 16684132
proactiveit,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:proactiveit
ID: 16830321
yes this worked
but in the end it turned out to be the mail provider lol
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LVL 97

Expert Comment

by:war1
ID: 16830357
proactiveit, so the email provider changed the BCC addresses to To addresses?  Wow! How strange.
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