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Win98 Network problems. Windows cannot load the file ndis.VXD that loads the drivers for the device

Posted on 2006-05-12
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Last Modified: 2013-12-28
I went to install Cable telewest broadand on a win 98Se machine all was fine until after installing the USB cable modem. the driver appears to install fine the device is detected when you plug it in to USB and windows displays the familiar screen "windows is building a driver information database". But after installation i see a conflict symbol in device manager and under the properties, i get the following message

The device is not working properly because Windows cannot load the file (ndis.VXD) that loads the drivers for the device (code 8)

To fix this problem run windows setup again from your windows CD-ROM.

i then thought i'd test my dial-up modem to see if it's a windows problem or a problem with the device.

The modem uses phone dialer fine to call numbers. I then went to set up a dial-up account and upon completion windows said it needed to install Microsofts Dial-up Adapter, which it did but same as other modem problem, shows a conflict symbol in device manager and same message as above.

Any ideas?
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Question by:mendmycomputer
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Author Comment

by:mendmycomputer
ID: 16666114
Sorry the Motorola cable modems error in the device status is as follows

The device is not working properly because Windows cannot load the file (ndis.VXD, ntkern.VXD, ndis.VXD) that loads the drivers for the device (code 8)

To fix this problem run windows setup again from your windows CD-ROM.

not sure if that changes anything?
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FriarTuk earned 2000 total points
ID: 16666373
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Expert Comment

by:blue_zee
ID: 16666973
In the control panel, go in network and remove ALL the devices including you network card.

Reboot then go back in network and re-install the network card, the client and the TCI/IP protocol.

From:
http://www.experts-exchange.com/Operating_Systems/Win98/Q_20448079.html

Zee
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Expert Comment

by:blue_zee
ID: 16667052

You may be affected by this:

Windows Protection Error in NDIS with a CPU That Is Faster Than 2.1 GHz
http://support.microsoft.com/default.aspx?scid=kb;en-us;q312108

If that is your case, you can find a patch here:

http://www.sjordan.com/ndis_fix.html

Read the text and scroll down to the download link.

Zee
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Author Comment

by:mendmycomputer
ID: 16683104
Thanks for all suggestions, FriarTuk's worked a treat
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