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  • Status: Solved
  • Priority: Medium
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I have a user who can't receive meeting requests from a certain company. They appear as messages and he can't accept/decline/so on.

He can however receive them internally. He can also recieve them from other companies, just not this one. It seems to be user specific as I can receive the invites correctly. We do have a filtering system but I am setup exactly the same way as he is. Any help would be great.
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cfisher071076
Asked:
cfisher071076
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1 Solution
 
war1Commented:
Greetings, cfisher071076 !

You may want to create a new Outlook profile for the user. Seems like something in old profile is corrupt.

Best wishes!
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TheACTDudeCommented:
Is the user running Outlook 2000?
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cfisher071076Author Commented:
He is running 2003 and we already did make a new profile.. didn't work.
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war1Commented:
cfisher071076,

Can user receive meeting request from other companies or persons?

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614
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