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Acrobat.exe process spikes and hangs

Posted on 2006-05-12
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I'm not convinced this is a problem with Acrobat, which is why I'm putting this in the XP TA.

Background:

Dell GX260 - P4 2.0ghz, 512mb RAM, Windows XP SP2 - fully patched.
Ad-Aware, Spybot, Symantec Antivirus scans all come back negative.

User developed issue with opening PDF files with Adobe Acrobat 6.0 ...

When opening Acrobat itself or opening a PDF (of any size), the Acrobat.exe process will spike to 80-95% CPU utilization and then will just hang.  

This problem does not exist when logged in with the Administrator profile.

I have applied the 6.01 patch, nothin doin.
I have uninstalled and reinstalled it, nothin doin.
I have uninstalled it, blew away any remnants/reference to it in the registry, reinstalled, nothin doin.
I ran the Adobe Speedup utility that's out there, nothin doin.

I've been staring at this problem in the face for a while and need a fresh look a it, thus my question here.

Any help is appreciated.
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Question by:djhath
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Expert Comment

by:Expert4XP
ID: 16670378
Here is what I would do:

Uninstall Adobe 6.01
Check your control panel/add remove to verify there are not any other Adobe PDF versions there.  If so uninstall them.
Reboot
delete c:\Program Files\Adobe\Acrobat ... (check and only delete the Acrobat subfolders)
Install Adobe 7.0.7 from here:

http://www.adobe.com/products/acrobat/readstep2.html
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by:djhath
ID: 16670777
I have also suggested the 7.0.7 Reader as an alternative.  However, the need to be able to create PDF files is necessary.
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Expert4XP earned 2000 total points
ID: 16671022
djhath, ok on 7.0.7, and the reader version vs. the standard full version.

I didn't realize that had already been considered.  There were a lot of cpu spikes and slowness noted in Adobe 6 and in fact that is one of the reasons there are/were several addins that helped speedup the loading of Adobe.  From what I have seen those issues pretty much went away with version 7.

You have probably already looked at the Adobe support forum, but here's the link there.

http://www.adobe.com/support/

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