Acrobat.exe process spikes and hangs
I'm not convinced this is a problem with Acrobat, which is why I'm putting this in the XP TA.
Background:
Dell GX260 - P4 2.0ghz, 512mb RAM, Windows XP SP2 - fully patched.
Ad-Aware, Spybot, Symantec Antivirus scans all come back negative.
User developed issue with opening PDF files with Adobe Acrobat 6.0 ...
When opening Acrobat itself or opening a PDF (of any size), the Acrobat.exe process will spike to 80-95% CPU utilization and then will just hang.
This problem does not exist when logged in with the Administrator profile.
I have applied the 6.01 patch, nothin doin.
I have uninstalled and reinstalled it, nothin doin.
I have uninstalled it, blew away any remnants/reference to it in the registry, reinstalled, nothin doin.
I ran the Adobe Speedup utility that's out there, nothin doin.
I've been staring at this problem in the face for a while and need a fresh look a it, thus my question here.
Any help is appreciated.
Background:
Dell GX260 - P4 2.0ghz, 512mb RAM, Windows XP SP2 - fully patched.
Ad-Aware, Spybot, Symantec Antivirus scans all come back negative.
User developed issue with opening PDF files with Adobe Acrobat 6.0 ...
When opening Acrobat itself or opening a PDF (of any size), the Acrobat.exe process will spike to 80-95% CPU utilization and then will just hang.
This problem does not exist when logged in with the Administrator profile.
I have applied the 6.01 patch, nothin doin.
I have uninstalled and reinstalled it, nothin doin.
I have uninstalled it, blew away any remnants/reference to it in the registry, reinstalled, nothin doin.
I ran the Adobe Speedup utility that's out there, nothin doin.
I've been staring at this problem in the face for a while and need a fresh look a it, thus my question here.
Any help is appreciated.
ASKER
I have also suggested the 7.0.7 Reader as an alternative. However, the need to be able to create PDF files is necessary.
ASKER CERTIFIED SOLUTION
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Uninstall Adobe 6.01
Check your control panel/add remove to verify there are not any other Adobe PDF versions there. If so uninstall them.
Reboot
delete c:\Program Files\Adobe\Acrobat ... (check and only delete the Acrobat subfolders)
Install Adobe 7.0.7 from here:
http://www.adobe.com/products/acrobat/readstep2.html