Acrobat.exe process spikes and hangs

Posted on 2006-05-12
Last Modified: 2012-05-05
I'm not convinced this is a problem with Acrobat, which is why I'm putting this in the XP TA.


Dell GX260 - P4 2.0ghz, 512mb RAM, Windows XP SP2 - fully patched.
Ad-Aware, Spybot, Symantec Antivirus scans all come back negative.

User developed issue with opening PDF files with Adobe Acrobat 6.0 ...

When opening Acrobat itself or opening a PDF (of any size), the Acrobat.exe process will spike to 80-95% CPU utilization and then will just hang.  

This problem does not exist when logged in with the Administrator profile.

I have applied the 6.01 patch, nothin doin.
I have uninstalled and reinstalled it, nothin doin.
I have uninstalled it, blew away any remnants/reference to it in the registry, reinstalled, nothin doin.
I ran the Adobe Speedup utility that's out there, nothin doin.

I've been staring at this problem in the face for a while and need a fresh look a it, thus my question here.

Any help is appreciated.
Question by:djhath
    LVL 13

    Expert Comment

    Here is what I would do:

    Uninstall Adobe 6.01
    Check your control panel/add remove to verify there are not any other Adobe PDF versions there.  If so uninstall them.
    delete c:\Program Files\Adobe\Acrobat ... (check and only delete the Acrobat subfolders)
    Install Adobe 7.0.7 from here:
    LVL 3

    Author Comment

    I have also suggested the 7.0.7 Reader as an alternative.  However, the need to be able to create PDF files is necessary.
    LVL 13

    Accepted Solution

    djhath, ok on 7.0.7, and the reader version vs. the standard full version.

    I didn't realize that had already been considered.  There were a lot of cpu spikes and slowness noted in Adobe 6 and in fact that is one of the reasons there are/were several addins that helped speedup the loading of Adobe.  From what I have seen those issues pretty much went away with version 7.

    You have probably already looked at the Adobe support forum, but here's the link there.


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    If you build your web application in Visual Studio you'll get at least a few binaries, or .DLL, files in your bin folder. However, there is more compiling to be done. Normally this would happen when an ASP.NET resource within the web site is request…
    Are you unable to synchronize your OST (Offline Storage Table) file with Microsoft Exchange Server? Is your OST file exceeding 2 GB size limit? In Microsoft Outlook 2002 and earlier versions, there is a 2 GB size limit for the OST file. If the file …
    In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…
    Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    12 Experts available now in Live!

    Get 1:1 Help Now