Acrobat.exe process spikes and hangs

Posted on 2006-05-12
Medium Priority
Last Modified: 2012-05-05
I'm not convinced this is a problem with Acrobat, which is why I'm putting this in the XP TA.


Dell GX260 - P4 2.0ghz, 512mb RAM, Windows XP SP2 - fully patched.
Ad-Aware, Spybot, Symantec Antivirus scans all come back negative.

User developed issue with opening PDF files with Adobe Acrobat 6.0 ...

When opening Acrobat itself or opening a PDF (of any size), the Acrobat.exe process will spike to 80-95% CPU utilization and then will just hang.  

This problem does not exist when logged in with the Administrator profile.

I have applied the 6.01 patch, nothin doin.
I have uninstalled and reinstalled it, nothin doin.
I have uninstalled it, blew away any remnants/reference to it in the registry, reinstalled, nothin doin.
I ran the Adobe Speedup utility that's out there, nothin doin.

I've been staring at this problem in the face for a while and need a fresh look a it, thus my question here.

Any help is appreciated.
Question by:djhath
  • 2
LVL 13

Expert Comment

ID: 16670378
Here is what I would do:

Uninstall Adobe 6.01
Check your control panel/add remove to verify there are not any other Adobe PDF versions there.  If so uninstall them.
delete c:\Program Files\Adobe\Acrobat ... (check and only delete the Acrobat subfolders)
Install Adobe 7.0.7 from here:


Author Comment

ID: 16670777
I have also suggested the 7.0.7 Reader as an alternative.  However, the need to be able to create PDF files is necessary.
LVL 13

Accepted Solution

Expert4XP earned 2000 total points
ID: 16671022
djhath, ok on 7.0.7, and the reader version vs. the standard full version.

I didn't realize that had already been considered.  There were a lot of cpu spikes and slowness noted in Adobe 6 and in fact that is one of the reasons there are/were several addins that helped speedup the loading of Adobe.  From what I have seen those issues pretty much went away with version 7.

You have probably already looked at the Adobe support forum, but here's the link there.



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