Lianne072600
asked on
Windows XP Not Saving Settings after Reboot
I have just received a new laptop with Windows XP pro SP2, no matter which settings I change windows does not retain them following a reboot. e.g. if I set the mouse to automatically move to default button, this will work until I reboot. Once rebooted the machine loses all the settings. My account is an admin account, it is a personal laptop and I am the only one who will ever use the machine.
Help with this is greatly appreciated.
Thanks
Lianne
Help with this is greatly appreciated.
Thanks
Lianne
Since you have a new pc, and are using the admin account, the first thing I would do is to create a new second account.
Start/Control Panel/User Accounts
Then create a new admin account called Lianne for example, with no password. After it is created, restart you pc and logon with your new account and see if you have the same problem.
It's always better to not use the admin account and save it for emergency access only.
Start/Control Panel/User Accounts
Then create a new admin account called Lianne for example, with no password. After it is created, restart you pc and logon with your new account and see if you have the same problem.
It's always better to not use the admin account and save it for emergency access only.
ASKER
rutten-d>> the profile is ntuser.dat, there isn't a ntuser.man file anywhere on the machine.
Expert4XP>> I have phrased that a little incorrecty, I am not actually using the administartors account, I created an account as you described.
I have also tried creating another account but that has the exact same problem.
Lianne
Expert4XP>> I have phrased that a little incorrecty, I am not actually using the administartors account, I created an account as you described.
I have also tried creating another account but that has the exact same problem.
Lianne
ASKER
Forgot to add that if I do log in as the administrator there is the exact same problem. Thanks for your assistance.
Lianne
Lianne
could you perhaps run msinfo32 and post the info here if you don't mind? You can edit out personal info.
I'm interested in the software that is installed and the services running.
I'm interested in the software that is installed and the services running.
ASKER
I am glad I have not installed my software yet, as this is not that easy to look at once exported to text, I am really grateful for any assistance with this as I dont want to have to format a brand new machine:
System Information report written at: 05/13/06 13:22:41
System Name: PLATINUM_01
[Startup Programs]
Program Command User Name Location
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
CTFMON.EXE c:\windows\system32\ctfmon .exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Micr osoft\Wind ows\Curren tVersion\R un
desktop desktop.ini PLATINUM_01\Lianne Startup
ModemOnHold c:\program files\netwaiting\netwaitin g.exe PLATINUM_01\Lianne HKU\S-1-5-21-1947962514-49 6209359-19 36181150-1 005\SOFTWA RE\Microso ft\Windows \CurrentVe rsion\Run
desktop desktop.ini .DEFAULT Startup
CTFMON.EXE c:\windows\system32\ctfmon .exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Micr osoft\Wind ows\Curren tVersion\R un
Bluetooth Manager c:\progra~1\toshiba\blueto ~1\tosbtm~ 1.exe All Users Common Startup
desktop desktop.ini All Users Common Startup
Digital Line Detect c:\progra~1\digita~1\dlg.e xe All Users Common Startup
EMBASSY Trust Suite Secure Update c:\progra~1\wavesy~1\servi c~1\secure ~1\autoup~ 1.exe All Users Common Startup
NvCplDaemon rundll32.exe c:\windows\system32\nvcpl. dll,nvstar tup All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
nwiz nwiz.exe /installquiet All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
NVHotkey rundll32.exe nvhotkey.dll,start All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
SunJavaUpdateSched c:\program files\java\j2re1.4.2_03\bi n\jusched. exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
SigmatelSysTrayApp stsystra.exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
SynTPEnh c:\program files\synaptics\syntp\synt penh.exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
Document Manager c:\program files\wave systems corp\services manager\docmgr\bin\docmgr. exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
Broadcom Wireless Manager UI c:\windows\system32\wltray .exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
DVDLauncher "c:\program files\cyberlink\powerdvd\d vdlauncher .exe" All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
DLA c:\windows\system32\dla\dl actrlw.exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
ISUSPM Startup c:\progra~1\common~1\insta l~1\update ~1\isuspm. exe -startup All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
ISUSScheduler "c:\program files\common files\installshield\update service\is sch.exe" -start All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
MSKDetectorExe c:\program files\mcafee\spamkiller\ms kdetct.exe /uninstall All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
msci c:\docume~1\lianne\locals~ 1\temp\200 6510194549 _mcinfo.ex e /insfin All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
Dell QuickSet c:\program files\dell\quickset\quicks et.exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
TrueImageMonitor.exe c:\program files\acronis\trueimagehom e\trueimag emonitor.e xe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
AcronisTimounterMonitor c:\program files\acronis\trueimagehom e\timounte rmonitor.e xe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
Acronis Scheduler2 Service "c:\program files\common files\acronis\schedule2\sc hedhlp.exe " All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
System Information report written at: 05/13/06 13:21:50
System Name: PLATINUM_01
[Services]
Display Name Name State Start Mode Service Type Path Error Control Start Name Tag ID
Acronis Scheduler2 Service AcrSch2Svc Running Auto Own Process "c:\program files\common files\acronis\schedule2\sc hedul2.exe " Normal LocalSystem 0
Alerter Alerter Stopped Disabled Share Process c:\windows\system32\svchos t.exe -k localservice Normal NT AUTHORITY\LocalService 0
Application Layer Gateway Service ALG Running Manual Own Process c:\windows\system32\alg.ex e Normal NT AUTHORITY\LocalService 0
Application Management AppMgmt Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
ASP.NET State Service aspnet_state Stopped Manual Own Process c:\windows\microsoft.net\f ramework\v 1.1.4322\a spnet_stat e.exe Normal NT AUTHORITY\NetworkService 0
Windows Audio AudioSrv Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Background Intelligent Transfer Service BITS Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Bluetooth Hid Switch Service Bluetooth Hid Switch Service Stopped Disabled Own Process "c:\program files\bluetooth\hidswitchs ervice\hid sw.exe" Normal LocalSystem 0
Computer Browser Browser Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Indexing Service CiSvc Stopped Manual Share Process c:\windows\system32\cisvc. exe Normal LocalSystem 0
ClipBook ClipSrv Stopped Disabled Own Process c:\windows\system32\clipsr v.exe Normal LocalSystem 0
COM+ System Application COMSysApp Stopped Manual Own Process c:\windows\system32\dllhos t.exe /processid:{02d4b3f1-fd88- 11d1-960d- 00805fc792 35} Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
DataSvr2 DataSvr2 Running Auto Own Process "c:\program files\wave systems corp\common\dataserver.exe " Normal LocalSystem 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchos t -k dcomlaunch Normal LocalSystem 0
DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Logical Disk Manager Administrative Service dmadmin Stopped Manual Share Process c:\windows\system32\dmadmi n.exe /com Normal LocalSystem 0
Logical Disk Manager dmserver Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchos t.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Error Reporting Service ERSvc Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Ignore LocalSystem 0
Event Log Eventlog Running Auto Share Process c:\windows\system32\servic es.exe Normal LocalSystem 0
COM+ Event System EventSystem Running Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Fast User Switching Compatibility FastUserSwitchingCompatibi lity Running Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Fax Fax Stopped Auto Own Process c:\windows\system32\fxssvc .exe Normal LocalSystem 0
Help and Support helpsvc Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Human Interface Device Access HidServ Stopped Disabled Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
HTTP SSL HTTPFilter Stopped Manual Share Process c:\windows\system32\svchos t.exe -k httpfilter Normal LocalSystem 0
IMAPI CD-Burning COM Service ImapiService Stopped Manual Own Process c:\windows\system32\imapi. exe Normal LocalSystem 0
Server lanmanserver Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Workstation lanmanworkstation Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper LmHosts Running Auto Share Process c:\windows\system32\svchos t.exe -k localservice Normal NT AUTHORITY\LocalService 0
Messenger Messenger Stopped Disabled Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
NetMeeting Remote Desktop Sharing mnmsrvc Stopped Manual Own Process c:\windows\system32\mnmsrv c.exe Normal LocalSystem 0
Distributed Transaction Coordinator MSDTC Stopped Manual Own Process c:\windows\system32\msdtc. exe Normal NT AUTHORITY\NetworkService 0
Windows Installer MSIServer Stopped Manual Share Process c:\windows\system32\msiexe c.exe /v Normal LocalSystem 0
Network DDE NetDDE Stopped Disabled Share Process c:\windows\system32\netdde .exe Normal LocalSystem 0
Network DDE DSDM NetDDEdsdm Stopped Disabled Share Process c:\windows\system32\netdde .exe Normal LocalSystem 0
Net Logon Netlogon Stopped Manual Share Process c:\windows\system32\lsass. exe Normal LocalSystem 0
Network Connections Netman Running Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
NICCONFIGSVC NICCONFIGSVC Running Auto Own Process c:\program files\dell\nicconfigsvc\ni cconfigsvc .exe Normal LocalSystem 0
Network Location Awareness (NLA) Nla Running Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
NT LM Security Support Provider NtLmSsp Stopped Manual Share Process c:\windows\system32\lsass. exe Normal LocalSystem 0
Removable Storage NtmsSvc Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
NVIDIA Display Driver Service NVSvc Running Auto Own Process c:\windows\system32\nvsvc3 2.exe Normal LocalSystem 0
Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\servic es.exe Normal LocalSystem 0
IPSEC Services PolicyAgent Running Auto Share Process c:\windows\system32\lsass. exe Normal LocalSystem 0
Protected Storage ProtectedStorage Running Auto Share Process c:\windows\system32\lsass. exe Normal LocalSystem 0
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Remote Access Connection Manager RasMan Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Remote Desktop Help Session Manager RDSessMgr Stopped Manual Own Process c:\windows\system32\sessmg r.exe Normal LocalSystem 0
Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Remote Registry RemoteRegistry Running Auto Share Process c:\windows\system32\svchos t.exe -k localservice Normal NT AUTHORITY\LocalService 0
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:\windows\system32\locato r.exe Normal NT AUTHORITY\NetworkService 0
Remote Procedure Call (RPC) RpcSs Running Auto Share Process c:\windows\system32\svchos t -k rpcss Normal NT AUTHORITY\NetworkService 0
QoS RSVP RSVP Stopped Manual Own Process c:\windows\system32\rsvp.e xe Normal LocalSystem 0
Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass. exe Normal LocalSystem 0
Smart Card SCardSvr Running Auto Share Process c:\windows\system32\scards vr.exe Ignore NT AUTHORITY\LocalService 0
Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Secondary Logon seclogon Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Ignore LocalSystem 0
System Event Notification SENS Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Windows Firewall/Internet Connection Sharing (ICS) SharedAccess Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Ignore LocalSystem 0
Print Spooler Spooler Running Auto Own Process c:\windows\system32\spools v.exe Normal LocalSystem 0
System Restore Service srservice Stopped Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
SSDP Discovery Service SSDPSRV Stopped Disabled Share Process c:\windows\system32\svchos t.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Image Acquisition (WIA) stisvc Stopped Manual Share Process c:\windows\system32\svchos t.exe -k imgsvc Normal LocalSystem 0
MS Software Shadow Copy Provider SwPrv Stopped Manual Own Process c:\windows\system32\dllhos t.exe /processid:{2f130d52-0bdb- 47eb-af81- 1e09ba7e21 e7} Ignore LocalSystem 0
Performance Logs and Alerts SysmonLog Stopped Manual Own Process c:\windows\system32\smlogs vc.exe Normal NT Authority\NetworkService 0
Telephony TapiSrv Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
NTRU Hybrid TSS v2.0.7 TCS tcsd_win32.exe Running Auto Own Process "c:\program files\ntru cryptosystems\ntru hybrid tss v2.0.7\bin\tcsd_win32.exe" Normal LocalSystem 0
Terminal Services TermService Running Manual Share Process c:\windows\system32\svchos t -k dcomlaunch Normal LocalSystem 0
Themes Themes Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Telnet TlntSvr Stopped Disabled Own Process c:\windows\system32\tlntsv r.exe Normal LocalSystem 0
Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
TuneUp WinStyler Theme Service TUWinStylerThemeSvc Stopped Manual Own Process "c:\program files\tuneup utilities 2006\winstylerthemesvc.exe " Ignore LocalSystem 0
Universal Plug and Play Device Host upnphost Stopped Disabled Share Process c:\windows\system32\svchos t.exe -k localservice Normal NT AUTHORITY\LocalService 0
Uninterruptible Power Supply UPS Stopped Manual Own Process c:\windows\system32\ups.ex e Normal NT AUTHORITY\LocalService 0
Volume Shadow Copy VSS Stopped Manual Own Process c:\windows\system32\vssvc. exe Normal LocalSystem 0
Windows Time w32time Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
WebClient WebClient Running Auto Share Process c:\windows\system32\svchos t.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Management Instrumentation winmgmt Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Ignore LocalSystem 0
Dell Wireless WLAN Tray Service wltrysvc Running Auto Own Process c:\windows\system32\wltrys vc.exe c:\windows\system32\bcmwlt ry.exe Normal LocalSystem 0
Portable Media Serial Number Service WmdmPmSN Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Windows Management Instrumentation Driver Extensions Wmi Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
WMI Performance Adapter WmiApSrv Stopped Manual Own Process c:\windows\system32\wbem\w miapsrv.ex e Normal LocalSystem 0
Security Center wscsvc Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Automatic Updates wuauserv Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Wireless Zero Configuration WZCSVC Running Auto Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
Network Provisioning Service xmlprov Stopped Manual Share Process c:\windows\system32\svchos t.exe -k netsvcs Normal LocalSystem 0
System Information report written at: 05/13/06 13:22:41
System Name: PLATINUM_01
[Startup Programs]
Program Command User Name Location
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
CTFMON.EXE c:\windows\system32\ctfmon
desktop desktop.ini PLATINUM_01\Lianne Startup
ModemOnHold c:\program files\netwaiting\netwaitin
desktop desktop.ini .DEFAULT Startup
CTFMON.EXE c:\windows\system32\ctfmon
Bluetooth Manager c:\progra~1\toshiba\blueto
desktop desktop.ini All Users Common Startup
Digital Line Detect c:\progra~1\digita~1\dlg.e
EMBASSY Trust Suite Secure Update c:\progra~1\wavesy~1\servi
NvCplDaemon rundll32.exe c:\windows\system32\nvcpl.
nwiz nwiz.exe /installquiet All Users HKLM\SOFTWARE\Microsoft\Wi
NVHotkey rundll32.exe nvhotkey.dll,start All Users HKLM\SOFTWARE\Microsoft\Wi
SunJavaUpdateSched c:\program files\java\j2re1.4.2_03\bi
SigmatelSysTrayApp stsystra.exe All Users HKLM\SOFTWARE\Microsoft\Wi
SynTPEnh c:\program files\synaptics\syntp\synt
Document Manager c:\program files\wave systems corp\services manager\docmgr\bin\docmgr.
Broadcom Wireless Manager UI c:\windows\system32\wltray
DVDLauncher "c:\program files\cyberlink\powerdvd\d
DLA c:\windows\system32\dla\dl
ISUSPM Startup c:\progra~1\common~1\insta
ISUSScheduler "c:\program files\common files\installshield\update
MSKDetectorExe c:\program files\mcafee\spamkiller\ms
msci c:\docume~1\lianne\locals~
Dell QuickSet c:\program files\dell\quickset\quicks
TrueImageMonitor.exe c:\program files\acronis\trueimagehom
AcronisTimounterMonitor c:\program files\acronis\trueimagehom
Acronis Scheduler2 Service "c:\program files\common files\acronis\schedule2\sc
System Information report written at: 05/13/06 13:21:50
System Name: PLATINUM_01
[Services]
Display Name Name State Start Mode Service Type Path Error Control Start Name Tag ID
Acronis Scheduler2 Service AcrSch2Svc Running Auto Own Process "c:\program files\common files\acronis\schedule2\sc
Alerter Alerter Stopped Disabled Share Process c:\windows\system32\svchos
Application Layer Gateway Service ALG Running Manual Own Process c:\windows\system32\alg.ex
Application Management AppMgmt Stopped Manual Share Process c:\windows\system32\svchos
ASP.NET State Service aspnet_state Stopped Manual Own Process c:\windows\microsoft.net\f
Windows Audio AudioSrv Running Auto Share Process c:\windows\system32\svchos
Background Intelligent Transfer Service BITS Stopped Manual Share Process c:\windows\system32\svchos
Bluetooth Hid Switch Service Bluetooth Hid Switch Service Stopped Disabled Own Process "c:\program files\bluetooth\hidswitchs
Computer Browser Browser Running Auto Share Process c:\windows\system32\svchos
Indexing Service CiSvc Stopped Manual Share Process c:\windows\system32\cisvc.
ClipBook ClipSrv Stopped Disabled Own Process c:\windows\system32\clipsr
COM+ System Application COMSysApp Stopped Manual Own Process c:\windows\system32\dllhos
Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchos
DataSvr2 DataSvr2 Running Auto Own Process "c:\program files\wave systems corp\common\dataserver.exe
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchos
DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchos
Logical Disk Manager Administrative Service dmadmin Stopped Manual Share Process c:\windows\system32\dmadmi
Logical Disk Manager dmserver Stopped Manual Share Process c:\windows\system32\svchos
DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchos
Error Reporting Service ERSvc Running Auto Share Process c:\windows\system32\svchos
Event Log Eventlog Running Auto Share Process c:\windows\system32\servic
COM+ Event System EventSystem Running Manual Share Process c:\windows\system32\svchos
Fast User Switching Compatibility FastUserSwitchingCompatibi
Fax Fax Stopped Auto Own Process c:\windows\system32\fxssvc
Help and Support helpsvc Running Auto Share Process c:\windows\system32\svchos
Human Interface Device Access HidServ Stopped Disabled Share Process c:\windows\system32\svchos
HTTP SSL HTTPFilter Stopped Manual Share Process c:\windows\system32\svchos
IMAPI CD-Burning COM Service ImapiService Stopped Manual Own Process c:\windows\system32\imapi.
Server lanmanserver Running Auto Share Process c:\windows\system32\svchos
Workstation lanmanworkstation Running Auto Share Process c:\windows\system32\svchos
TCP/IP NetBIOS Helper LmHosts Running Auto Share Process c:\windows\system32\svchos
Messenger Messenger Stopped Disabled Share Process c:\windows\system32\svchos
NetMeeting Remote Desktop Sharing mnmsrvc Stopped Manual Own Process c:\windows\system32\mnmsrv
Distributed Transaction Coordinator MSDTC Stopped Manual Own Process c:\windows\system32\msdtc.
Windows Installer MSIServer Stopped Manual Share Process c:\windows\system32\msiexe
Network DDE NetDDE Stopped Disabled Share Process c:\windows\system32\netdde
Network DDE DSDM NetDDEdsdm Stopped Disabled Share Process c:\windows\system32\netdde
Net Logon Netlogon Stopped Manual Share Process c:\windows\system32\lsass.
Network Connections Netman Running Manual Share Process c:\windows\system32\svchos
NICCONFIGSVC NICCONFIGSVC Running Auto Own Process c:\program files\dell\nicconfigsvc\ni
Network Location Awareness (NLA) Nla Running Manual Share Process c:\windows\system32\svchos
NT LM Security Support Provider NtLmSsp Stopped Manual Share Process c:\windows\system32\lsass.
Removable Storage NtmsSvc Stopped Manual Share Process c:\windows\system32\svchos
NVIDIA Display Driver Service NVSvc Running Auto Own Process c:\windows\system32\nvsvc3
Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\servic
IPSEC Services PolicyAgent Running Auto Share Process c:\windows\system32\lsass.
Protected Storage ProtectedStorage Running Auto Share Process c:\windows\system32\lsass.
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:\windows\system32\svchos
Remote Access Connection Manager RasMan Stopped Manual Share Process c:\windows\system32\svchos
Remote Desktop Help Session Manager RDSessMgr Stopped Manual Own Process c:\windows\system32\sessmg
Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:\windows\system32\svchos
Remote Registry RemoteRegistry Running Auto Share Process c:\windows\system32\svchos
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:\windows\system32\locato
Remote Procedure Call (RPC) RpcSs Running Auto Share Process c:\windows\system32\svchos
QoS RSVP RSVP Stopped Manual Own Process c:\windows\system32\rsvp.e
Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.
Smart Card SCardSvr Running Auto Share Process c:\windows\system32\scards
Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchos
Secondary Logon seclogon Running Auto Share Process c:\windows\system32\svchos
System Event Notification SENS Running Auto Share Process c:\windows\system32\svchos
Windows Firewall/Internet Connection Sharing (ICS) SharedAccess Running Auto Share Process c:\windows\system32\svchos
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchos
Print Spooler Spooler Running Auto Own Process c:\windows\system32\spools
System Restore Service srservice Stopped Auto Share Process c:\windows\system32\svchos
SSDP Discovery Service SSDPSRV Stopped Disabled Share Process c:\windows\system32\svchos
Windows Image Acquisition (WIA) stisvc Stopped Manual Share Process c:\windows\system32\svchos
MS Software Shadow Copy Provider SwPrv Stopped Manual Own Process c:\windows\system32\dllhos
Performance Logs and Alerts SysmonLog Stopped Manual Own Process c:\windows\system32\smlogs
Telephony TapiSrv Stopped Manual Share Process c:\windows\system32\svchos
NTRU Hybrid TSS v2.0.7 TCS tcsd_win32.exe Running Auto Own Process "c:\program files\ntru cryptosystems\ntru hybrid tss v2.0.7\bin\tcsd_win32.exe"
Terminal Services TermService Running Manual Share Process c:\windows\system32\svchos
Themes Themes Running Auto Share Process c:\windows\system32\svchos
Telnet TlntSvr Stopped Disabled Own Process c:\windows\system32\tlntsv
Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchos
TuneUp WinStyler Theme Service TUWinStylerThemeSvc Stopped Manual Own Process "c:\program files\tuneup utilities 2006\winstylerthemesvc.exe
Universal Plug and Play Device Host upnphost Stopped Disabled Share Process c:\windows\system32\svchos
Uninterruptible Power Supply UPS Stopped Manual Own Process c:\windows\system32\ups.ex
Volume Shadow Copy VSS Stopped Manual Own Process c:\windows\system32\vssvc.
Windows Time w32time Running Auto Share Process c:\windows\system32\svchos
WebClient WebClient Running Auto Share Process c:\windows\system32\svchos
Windows Management Instrumentation winmgmt Running Auto Share Process c:\windows\system32\svchos
Dell Wireless WLAN Tray Service wltrysvc Running Auto Own Process c:\windows\system32\wltrys
Portable Media Serial Number Service WmdmPmSN Stopped Manual Share Process c:\windows\system32\svchos
Windows Management Instrumentation Driver Extensions Wmi Stopped Manual Share Process c:\windows\system32\svchos
WMI Performance Adapter WmiApSrv Stopped Manual Own Process c:\windows\system32\wbem\w
Security Center wscsvc Running Auto Share Process c:\windows\system32\svchos
Automatic Updates wuauserv Running Auto Share Process c:\windows\system32\svchos
Wireless Zero Configuration WZCSVC Running Auto Share Process c:\windows\system32\svchos
Network Provisioning Service xmlprov Stopped Manual Share Process c:\windows\system32\svchos
good , i'll have a look this evening.. :-)
ASKER
Thanks. In the meantime I did a re-install from the Windows XP SP2 disk, and it then works perfectly, the problem with that is I lose my CD / DVD writing software and it is not avalable as a download on the Dell site. If it wasn't for this I would go down the total re-install route. I have now restored my backup image so the problem has returned. I think the problem has to be with the Computer Administrator account type.
I have tried editing the registry and setting [hkey_current_user\Control Panel\mouse] SnapToDefaultButton = 1, but this is lost after reboot.
Lianne
I have tried editing the registry and setting [hkey_current_user\Control
Lianne
Did your cd/dvd burning software come installed with the pc from Dell? It should be on their website. What is the name of the software and I can take a look. Also would need your Dell model number.
ASKER
Yes it was already installed, I have looked on the Dell site and couldn't find the software. The laptop is a Precision Workstation M90, the software is Roxio Creator Plus - Dell Edition. Thanks
Lianne
Lianne
Here's the Dell link I used to find downloads for your model:
http://support.dell.com/support/downloads/devices.aspx?c=us&cs=19&l=en&s=dhs&SystemID=LATITUDE%20PRECISION%20M90&os=WW1&osl=EN
Under applications, it shows:
Dell QuickSet
Sonic Solutions DigitalMedia v7
Sonic Solutions DLA 5.x
I image the reason that Roxio Creator Plus is not shown is because it came as an option with cd/dvd burner. You can probably still get a replacement CD from Dell by calling their customer support (Dell chat or telephone). Be sure to have your service tag number.
Not the quickest solution, but worth trying.
http://support.dell.com/support/downloads/devices.aspx?c=us&cs=19&l=en&s=dhs&SystemID=LATITUDE%20PRECISION%20M90&os=WW1&osl=EN
Under applications, it shows:
Dell QuickSet
Sonic Solutions DigitalMedia v7
Sonic Solutions DLA 5.x
I image the reason that Roxio Creator Plus is not shown is because it came as an option with cd/dvd burner. You can probably still get a replacement CD from Dell by calling their customer support (Dell chat or telephone). Be sure to have your service tag number.
Not the quickest solution, but worth trying.
ASKER
Thanks Expert4XP, unfortunately none of these are the actual Creator. The DLA is the drive letter access. The DigitalMedia is an upgrade to be usedif you already have DigitalMedia on your machine (not the creator suite). Dell do not supply a CD other than the Windows XP one that came with the computer. For some weird reason a restore disc is not an option on the precision systems. I think they will probably end up having to come out to sort it. If they are not prepared to provide a download for the software, afterall this is how the machine was supplied, and I have got next business day support.
I had hoped to resolve this over the weekend, I have seen numerous postings on site regarding similar issues with lost settings, but no-one seems to be able to resolve it. Thanks for your help.
Lianne
I had hoped to resolve this over the weekend, I have seen numerous postings on site regarding similar issues with lost settings, but no-one seems to be able to resolve it. Thanks for your help.
Lianne
Lianne, I knew you didn't have the 3 listed, but just wanted to show what they had. It's good you have the next business day support, because they should straighten it out.
Dell does not include all the application software that they ship on their downloads pages. For example, I have Microsoft Office 2003 that came with my PC, but I can't download it from their website.
I have the CD though. If I lose that CD, I will have to do the same thing you are doing -- contact Dell for a replacement (once they look up my service tag etc.).
Dell does not include all the application software that they ship on their downloads pages. For example, I have Microsoft Office 2003 that came with my PC, but I can't download it from their website.
I have the CD though. If I lose that CD, I will have to do the same thing you are doing -- contact Dell for a replacement (once they look up my service tag etc.).
ASKER
Expert4XP>> I can see what you mean with regards the software, I don't think MS would be very pleased if they provided a download for Office etc. The only problem I have is that if a download is not provided then they should have provided the software on a CD. The only CD's they provided were Windows XP and Mcafee security suite, the DVD writer is a standard component in the machine so a backup of the software should be available. I have emailed Dell regarding this and will hopefully have a response by Monday morning, if not I will be calling them - again. When I first noticed this problem (Friday) I rang and they told me to reinstall Windows from the disc and everything else was available via their download site - which I now know is incorrect.
rutten-d>> if I don't get the settings problem sorted the only solution will be a re-installation, which I don't mind as long as I have the discs. So Dell will have to either provide a copy of the software or send someone to sort it out.
Thanks to you both for all your input so far.
Lianne
rutten-d>> if I don't get the settings problem sorted the only solution will be a re-installation, which I don't mind as long as I have the discs. So Dell will have to either provide a copy of the software or send someone to sort it out.
Thanks to you both for all your input so far.
Lianne
This won't make you feel any better, but recently Dell began charging to include the Windows XP startup CD with a pc purchase. I think it is $10. That gives you an idea of the direction computers are going--first manuals, then manuals only on cd, now optional cd's!
What makes it worse is that if you din't realize it, you won't have the startup cd when you need it most--an emergency.
What makes it worse is that if you din't realize it, you won't have the startup cd when you need it most--an emergency.
ASKER
It makes you wonder what they will charge for next. But the weird thing with this is that a startup disc with a backup of the software on was not an option, and the Windows XP pro disc came free. Whereas, with the inspiron I purchased at the same time I purchased the system restore disc and windows discs for £5 each. Unfortunately the software I need isn't on these discs either.
I would rather pay an extra £10 on the system and be supplied with the discs (i.e. unable to opt out of receiving them).
I would rather pay an extra £10 on the system and be supplied with the discs (i.e. unable to opt out of receiving them).
ASKER
I have resolved this myself, the problem was caused by the Synaptics touchpad driver and software. I have now completely uninstalled that and it works a treat. I can cope without the extra functionality that it gives me; I always use a mouse and for the functionality I require from the Touchpad I can easily get from Windows own drivers. Many thanks for all your help.
Lianne
Lianne
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sounds like a mandatory user profile , look for a ntuser.man in your profile folder.
If xp finds a ntuser.man , it will not save changes on logoff.
The normal filename is ntuser.dat.
Also check the NTFS permissions on your profile folder , you should have full access.
cheers