Windows XP Not Saving Settings after Reboot

Posted on 2006-05-12
Last Modified: 2012-06-27
I have just received a new laptop with Windows XP pro SP2, no matter which settings I change windows does not retain them following a reboot. e.g. if I set the mouse to automatically move to default button, this will work until I reboot. Once rebooted the machine loses all the settings. My account is an admin account, it is a personal laptop and I am the only one who will ever use the machine.

Help with this is greatly appreciated.


Question by:Lianne072600
    LVL 4

    Expert Comment


    sounds like a mandatory user profile , look for a in your profile folder.
    If xp finds a , it will not save changes on logoff.
    The normal filename is ntuser.dat.

    Also check the NTFS permissions on your profile folder , you should have full access.

    LVL 13

    Expert Comment

    Since you have a new pc, and are using the admin account, the first thing I would do is to create a new second account.

    Start/Control Panel/User Accounts

    Then create a new admin account called Lianne for example, with no password.  After it is created, restart you pc and logon with your new account and see if you have the same problem.

    It's always better to not use the admin account and save it for emergency access only.
    LVL 1

    Author Comment

    rutten-d>> the profile is ntuser.dat, there isn't a file anywhere on the machine.

    Expert4XP>> I have phrased that a little incorrecty, I am not actually using the administartors account, I created an account as you described.

    I have also tried creating another account but that has the exact same problem.

    LVL 1

    Author Comment

    Forgot to add that if I do log in as the administrator there is the exact same problem. Thanks for your assistance.

    LVL 4

    Expert Comment

    could you perhaps run msinfo32 and post the info here if you don't mind? You can edit out personal info.
      I'm interested in the software that is installed and the services running.
    LVL 1

    Author Comment

    I am glad I have not installed my software yet, as this is not that easy to look at once exported to text, I am really grateful for any assistance with this as I dont want to have to format a brand new machine:

    System Information report written at: 05/13/06 13:22:41
    System Name: PLATINUM_01
    [Startup Programs]

    Program      Command      User Name      Location      
    desktop      desktop.ini      NT AUTHORITY\SYSTEM      Startup      
    CTFMON.EXE      c:\windows\system32\ctfmon.exe      NT AUTHORITY\SYSTEM      HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    desktop      desktop.ini      PLATINUM_01\Lianne      Startup      
    ModemOnHold      c:\program files\netwaiting\netwaiting.exe      PLATINUM_01\Lianne      HKU\S-1-5-21-1947962514-496209359-1936181150-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    desktop      desktop.ini      .DEFAULT      Startup      
    CTFMON.EXE      c:\windows\system32\ctfmon.exe      .DEFAULT      HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    Bluetooth Manager      c:\progra~1\toshiba\blueto~1\tosbtm~1.exe      All Users      Common Startup      
    desktop      desktop.ini      All Users      Common Startup      
    Digital Line Detect      c:\progra~1\digita~1\dlg.exe      All Users      Common Startup      
    EMBASSY Trust Suite Secure Update      c:\progra~1\wavesy~1\servic~1\secure~1\autoup~1.exe      All Users      Common Startup      
    NvCplDaemon      rundll32.exe c:\windows\system32\nvcpl.dll,nvstartup      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    nwiz      nwiz.exe /installquiet      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    NVHotkey      rundll32.exe nvhotkey.dll,start      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    SunJavaUpdateSched      c:\program files\java\j2re1.4.2_03\bin\jusched.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    SigmatelSysTrayApp      stsystra.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    SynTPEnh      c:\program files\synaptics\syntp\syntpenh.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    Document Manager      c:\program files\wave systems corp\services manager\docmgr\bin\docmgr.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    Broadcom Wireless Manager UI      c:\windows\system32\wltray.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    DVDLauncher      "c:\program files\cyberlink\powerdvd\dvdlauncher.exe"      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    DLA      c:\windows\system32\dla\dlactrlw.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    ISUSPM Startup      c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    ISUSScheduler      "c:\program files\common files\installshield\updateservice\issch.exe" -start      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    MSKDetectorExe      c:\program files\mcafee\spamkiller\mskdetct.exe /uninstall      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    msci      c:\docume~1\lianne\locals~1\temp\2006510194549_mcinfo.exe /insfin      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    Dell QuickSet      c:\program files\dell\quickset\quickset.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    TrueImageMonitor.exe      c:\program files\acronis\trueimagehome\trueimagemonitor.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    AcronisTimounterMonitor      c:\program files\acronis\trueimagehome\timountermonitor.exe      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    Acronis Scheduler2 Service      "c:\program files\common files\acronis\schedule2\schedhlp.exe"      All Users      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run      
    System Information report written at: 05/13/06 13:21:50
    System Name: PLATINUM_01

    Display Name      Name      State      Start Mode      Service Type      Path      Error Control      Start Name      Tag ID      
    Acronis Scheduler2 Service      AcrSch2Svc      Running      Auto      Own Process      "c:\program files\common files\acronis\schedule2\schedul2.exe"      Normal      LocalSystem      0      
    Alerter      Alerter      Stopped      Disabled      Share Process      c:\windows\system32\svchost.exe -k localservice      Normal      NT AUTHORITY\LocalService      0      
    Application Layer Gateway Service      ALG      Running      Manual      Own Process      c:\windows\system32\alg.exe      Normal      NT AUTHORITY\LocalService      0      
    Application Management      AppMgmt      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    ASP.NET State Service      aspnet_state      Stopped      Manual      Own Process      c:\windows\\framework\v1.1.4322\aspnet_state.exe      Normal      NT AUTHORITY\NetworkService      0      
    Windows Audio      AudioSrv      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Background Intelligent Transfer Service      BITS      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Bluetooth Hid Switch Service      Bluetooth Hid Switch Service      Stopped      Disabled      Own Process      "c:\program files\bluetooth\hidswitchservice\hidsw.exe"      Normal      LocalSystem      0      
    Computer Browser      Browser      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Indexing Service      CiSvc      Stopped      Manual      Share Process      c:\windows\system32\cisvc.exe      Normal      LocalSystem      0      
    ClipBook      ClipSrv      Stopped      Disabled      Own Process      c:\windows\system32\clipsrv.exe      Normal      LocalSystem      0      
    COM+ System Application      COMSysApp      Stopped      Manual      Own Process      c:\windows\system32\dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235}      Normal      LocalSystem      0      
    Cryptographic Services      CryptSvc      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    DataSvr2      DataSvr2      Running      Auto      Own Process      "c:\program files\wave systems corp\common\dataserver.exe"      Normal      LocalSystem      0      
    DCOM Server Process Launcher      DcomLaunch      Running      Auto      Share Process      c:\windows\system32\svchost -k dcomlaunch      Normal      LocalSystem      0      
    DHCP Client      Dhcp      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Logical Disk Manager Administrative Service      dmadmin      Stopped      Manual      Share Process      c:\windows\system32\dmadmin.exe /com      Normal      LocalSystem      0      
    Logical Disk Manager      dmserver      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    DNS Client      Dnscache      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k networkservice      Normal      NT AUTHORITY\NetworkService      0      
    Error Reporting Service      ERSvc      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Ignore      LocalSystem      0      
    Event Log      Eventlog      Running      Auto      Share Process      c:\windows\system32\services.exe      Normal      LocalSystem      0      
    COM+ Event System      EventSystem      Running      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Fast User Switching Compatibility      FastUserSwitchingCompatibility      Running      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Fax      Fax      Stopped      Auto      Own Process      c:\windows\system32\fxssvc.exe      Normal      LocalSystem      0      
    Help and Support      helpsvc      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Human Interface Device Access      HidServ      Stopped      Disabled      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    HTTP SSL      HTTPFilter      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k httpfilter      Normal      LocalSystem      0      
    IMAPI CD-Burning COM Service      ImapiService      Stopped      Manual      Own Process      c:\windows\system32\imapi.exe      Normal      LocalSystem      0      
    Server      lanmanserver      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Workstation      lanmanworkstation      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    TCP/IP NetBIOS Helper      LmHosts      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k localservice      Normal      NT AUTHORITY\LocalService      0      
    Messenger      Messenger      Stopped      Disabled      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    NetMeeting Remote Desktop Sharing      mnmsrvc      Stopped      Manual      Own Process      c:\windows\system32\mnmsrvc.exe      Normal      LocalSystem      0      
    Distributed Transaction Coordinator      MSDTC      Stopped      Manual      Own Process      c:\windows\system32\msdtc.exe      Normal      NT AUTHORITY\NetworkService      0      
    Windows Installer      MSIServer      Stopped      Manual      Share Process      c:\windows\system32\msiexec.exe /v      Normal      LocalSystem      0      
    Network DDE      NetDDE      Stopped      Disabled      Share Process      c:\windows\system32\netdde.exe      Normal      LocalSystem      0      
    Network DDE DSDM      NetDDEdsdm      Stopped      Disabled      Share Process      c:\windows\system32\netdde.exe      Normal      LocalSystem      0      
    Net Logon      Netlogon      Stopped      Manual      Share Process      c:\windows\system32\lsass.exe      Normal      LocalSystem      0      
    Network Connections      Netman      Running      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    NICCONFIGSVC      NICCONFIGSVC      Running      Auto      Own Process      c:\program files\dell\nicconfigsvc\nicconfigsvc.exe      Normal      LocalSystem      0      
    Network Location Awareness (NLA)      Nla      Running      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    NT LM Security Support Provider      NtLmSsp      Stopped      Manual      Share Process      c:\windows\system32\lsass.exe      Normal      LocalSystem      0      
    Removable Storage      NtmsSvc      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    NVIDIA Display Driver Service      NVSvc      Running      Auto      Own Process      c:\windows\system32\nvsvc32.exe      Normal      LocalSystem      0      
    Plug and Play      PlugPlay      Running      Auto      Share Process      c:\windows\system32\services.exe      Normal      LocalSystem      0      
    IPSEC Services      PolicyAgent      Running      Auto      Share Process      c:\windows\system32\lsass.exe      Normal      LocalSystem      0      
    Protected Storage      ProtectedStorage      Running      Auto      Share Process      c:\windows\system32\lsass.exe      Normal      LocalSystem      0      
    Remote Access Auto Connection Manager      RasAuto      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Remote Access Connection Manager      RasMan      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Remote Desktop Help Session Manager      RDSessMgr      Stopped      Manual      Own Process      c:\windows\system32\sessmgr.exe      Normal      LocalSystem      0      
    Routing and Remote Access      RemoteAccess      Stopped      Disabled      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Remote Registry      RemoteRegistry      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k localservice      Normal      NT AUTHORITY\LocalService      0      
    Remote Procedure Call (RPC) Locator      RpcLocator      Stopped      Manual      Own Process      c:\windows\system32\locator.exe      Normal      NT AUTHORITY\NetworkService      0      
    Remote Procedure Call (RPC)      RpcSs      Running      Auto      Share Process      c:\windows\system32\svchost -k rpcss      Normal      NT AUTHORITY\NetworkService      0      
    QoS RSVP      RSVP      Stopped      Manual      Own Process      c:\windows\system32\rsvp.exe      Normal      LocalSystem      0      
    Security Accounts Manager      SamSs      Running      Auto      Share Process      c:\windows\system32\lsass.exe      Normal      LocalSystem      0      
    Smart Card      SCardSvr      Running      Auto      Share Process      c:\windows\system32\scardsvr.exe      Ignore      NT AUTHORITY\LocalService      0      
    Task Scheduler      Schedule      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Secondary Logon      seclogon      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Ignore      LocalSystem      0      
    System Event Notification      SENS      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Windows Firewall/Internet Connection Sharing (ICS)      SharedAccess      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Shell Hardware Detection      ShellHWDetection      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Ignore      LocalSystem      0      
    Print Spooler      Spooler      Running      Auto      Own Process      c:\windows\system32\spoolsv.exe      Normal      LocalSystem      0      
    System Restore Service      srservice      Stopped      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    SSDP Discovery Service      SSDPSRV      Stopped      Disabled      Share Process      c:\windows\system32\svchost.exe -k localservice      Normal      NT AUTHORITY\LocalService      0      
    Windows Image Acquisition (WIA)      stisvc      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k imgsvc      Normal      LocalSystem      0      
    MS Software Shadow Copy Provider      SwPrv      Stopped      Manual      Own Process      c:\windows\system32\dllhost.exe /processid:{2f130d52-0bdb-47eb-af81-1e09ba7e21e7}      Ignore      LocalSystem      0      
    Performance Logs and Alerts      SysmonLog      Stopped      Manual      Own Process      c:\windows\system32\smlogsvc.exe      Normal      NT Authority\NetworkService      0      
    Telephony      TapiSrv      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    NTRU Hybrid TSS v2.0.7 TCS      tcsd_win32.exe      Running      Auto      Own Process      "c:\program files\ntru cryptosystems\ntru hybrid tss v2.0.7\bin\tcsd_win32.exe"      Normal      LocalSystem      0      
    Terminal Services      TermService      Running      Manual      Share Process      c:\windows\system32\svchost -k dcomlaunch      Normal      LocalSystem      0      
    Themes      Themes      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Telnet      TlntSvr      Stopped      Disabled      Own Process      c:\windows\system32\tlntsvr.exe      Normal      LocalSystem      0      
    Distributed Link Tracking Client      TrkWks      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    TuneUp WinStyler Theme Service      TUWinStylerThemeSvc      Stopped      Manual      Own Process      "c:\program files\tuneup utilities 2006\winstylerthemesvc.exe"      Ignore      LocalSystem      0      
    Universal Plug and Play Device Host      upnphost      Stopped      Disabled      Share Process      c:\windows\system32\svchost.exe -k localservice      Normal      NT AUTHORITY\LocalService      0      
    Uninterruptible Power Supply      UPS      Stopped      Manual      Own Process      c:\windows\system32\ups.exe      Normal      NT AUTHORITY\LocalService      0      
    Volume Shadow Copy      VSS      Stopped      Manual      Own Process      c:\windows\system32\vssvc.exe      Normal      LocalSystem      0      
    Windows Time      w32time      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    WebClient      WebClient      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k localservice      Normal      NT AUTHORITY\LocalService      0      
    Windows Management Instrumentation      winmgmt      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Ignore      LocalSystem      0      
    Dell Wireless WLAN Tray Service      wltrysvc      Running      Auto      Own Process      c:\windows\system32\wltrysvc.exe c:\windows\system32\bcmwltry.exe      Normal      LocalSystem      0      
    Portable Media Serial Number Service      WmdmPmSN      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Windows Management Instrumentation Driver Extensions      Wmi      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    WMI Performance Adapter      WmiApSrv      Stopped      Manual      Own Process      c:\windows\system32\wbem\wmiapsrv.exe      Normal      LocalSystem      0      
    Security Center      wscsvc      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Automatic Updates      wuauserv      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Wireless Zero Configuration      WZCSVC      Running      Auto      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    Network Provisioning Service      xmlprov      Stopped      Manual      Share Process      c:\windows\system32\svchost.exe -k netsvcs      Normal      LocalSystem      0      
    LVL 4

    Expert Comment

    good , i'll have a look this evening..  :-)
    LVL 1

    Author Comment

    Thanks. In the meantime I did a re-install from the Windows XP SP2 disk, and it then works perfectly, the problem with that is I lose my CD / DVD writing software and it is not avalable as a download on the Dell site. If it wasn't for this I would go down the total re-install route. I have now restored my backup image so the problem has returned. I think the problem has to be with the Computer Administrator account type.

    I have tried editing the registry and setting [hkey_current_user\Control Panel\mouse] SnapToDefaultButton = 1, but this is lost after reboot.

    LVL 13

    Expert Comment

    Did your cd/dvd burning software come installed with the pc from Dell?  It should be on their website.  What is the name of the software and I can take a look.  Also would need your Dell model number.
    LVL 1

    Author Comment

    Yes it was already installed, I have looked on the Dell site and couldn't find the software. The laptop is a Precision Workstation M90, the software is Roxio Creator Plus - Dell Edition. Thanks

    LVL 13

    Expert Comment

    Here's the Dell link I used to find downloads for your model:

    Under applications, it shows:
     Dell QuickSet
     Sonic Solutions DigitalMedia v7
     Sonic Solutions DLA 5.x

    I image the reason that Roxio Creator Plus is not shown is because it came as an option with cd/dvd burner.  You can probably still get a replacement CD from Dell by calling their customer support (Dell chat or telephone).  Be sure to have your service tag number.

    Not the quickest solution, but worth trying.
    LVL 1

    Author Comment

    Thanks Expert4XP, unfortunately none of these are the actual Creator. The DLA is the drive letter access. The DigitalMedia is an upgrade to be usedif you already have DigitalMedia on your machine (not the creator suite). Dell do not supply a CD other than the Windows XP one that came with the computer. For some weird reason a restore disc is not an option on the precision systems. I think they will probably end up having to come out to sort it. If they are not prepared to provide a download for the software, afterall this is how the machine was supplied, and I have got next business day support.

    I had hoped to resolve this over the weekend, I have seen numerous postings on site regarding similar issues with lost settings, but no-one seems to be able to resolve it. Thanks for your help.

    LVL 13

    Expert Comment

    Lianne, I knew you didn't have the 3 listed, but just wanted to show what they had.  It's good you have the next business day support, because they should straighten it out.

    Dell does not include all the application software that they ship on their downloads pages.  For example, I have Microsoft Office 2003 that came with my PC, but I can't download it from their website.  

    I have the CD though.  If I lose that CD, I will have to do the same thing you are doing -- contact Dell for a replacement (once they look up my service tag etc.).
    LVL 4

    Expert Comment

    is this free burning software an option?  :
    LVL 1

    Author Comment

    Expert4XP>> I can see what you mean with regards the software, I don't think MS would be very pleased if they provided a download for Office etc. The only problem I have is that if a download is not provided then they should have provided the software on a CD. The only CD's they provided were Windows XP and Mcafee security suite, the DVD writer is a standard component in the machine so a backup of the software should be available.  I have emailed Dell regarding this and will hopefully have a response by Monday morning, if not I will be calling them - again. When I first noticed this problem (Friday) I rang and they told me to reinstall Windows from the disc and everything else was available via their download site - which I now know is incorrect.

    rutten-d>> if I don't get the settings problem sorted the only solution will be a re-installation, which I don't mind as long as I have the discs. So Dell will have to either provide a copy of the software or send someone to sort it out.

    Thanks to you both for all your input so far.

    LVL 13

    Expert Comment

    This won't make you feel any better, but recently Dell began charging to include the Windows XP startup CD with a pc purchase.  I think it is $10.  That gives you an idea of the direction computers are going--first manuals, then manuals only on cd, now optional cd's!

    What makes it worse is that if you din't realize it, you won't have the startup cd when you need it most--an emergency.
    LVL 1

    Author Comment

    It makes you wonder what they will charge for next. But the weird thing with this is that a startup disc with a backup of the software on was not an option, and the Windows XP pro disc came free. Whereas, with the inspiron I purchased at the same time I purchased the system restore disc and windows discs for £5 each. Unfortunately the software I need isn't on these discs either.

    I would rather pay an extra £10 on the system and be supplied with the discs (i.e. unable to opt out of receiving them).

    LVL 1

    Author Comment

    I have resolved this myself, the problem was caused by the Synaptics touchpad driver and software. I have now completely uninstalled that and it works a treat. I can cope without the extra functionality that it gives me; I always use a mouse and for the functionality I require from the Touchpad I can easily get from Windows own drivers. Many thanks for all your help.


    Accepted Solution

    PAQed with points refunded (100)

    Community Support Moderator

    Featured Post

    What Is Threat Intelligence?

    Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

    Join & Write a Comment

    Migration of Exchange mailbox can be done with the ExProfre.exe tool. But at times, when the ExProfre.exe tool migrates the Exchange Server user profile, it results in numerous synchronization problems. Synchronization error messages appear in the e…
    If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article ( first and run the tool TDSSKiller ( to get rid of the infection. Once done, and if the …
    This video is in connection to the article "The case of a missing mobile phone (". It will help one to understand clearly the steps to track a lost android phone.
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now