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XP Install to new notebook fails...

I am having trouble installing XP to a new Gateway notebook.  I have booted with XP Pro SP2 CD and "F6" on starting the install process.  I then install from the floppy the additional drivers needed for the SATA controller (iastor.sys - mobile ICH7M - Intel 82801GBM) and click on CONTINUE.... then I choose to format the partition NTFS .... then it starts formatting and then it stops after a few seconds and asks me to insert the "Intel Matrix Storage Manager" driver into drive A.  It is stuck at this point.
I am using a usb floppy drive to install drivers.
What am I missing here as it does not even try to access the floppy drive when it asks for the Intel Matrix Storage drivers?
Thanks.
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krusebr
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krusebr
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1 Solution
 
clivewakehamCommented:
I think the problem is that a usb floppy drive is not recognised as a floppy drive until the usb drivers are loaded (a catch 22 situation).

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Expert4XPCommented:
Is this a new notebook from Gateway?  Gateway should have already installed Windows XP on the notebook before you received it.  Also, the SATA support should be on the Gateway XP cd or Gateway restore cd.

What model of Gateway notebook is it?  The information is probably on the Gateway website, but I can help trying to find how to install/re-install XP with the Gateway drivers once we know more about the notebook.



 
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Expert4XPCommented:
Here's the information about the Intel Matrix Storage Technology that you mentioned:

http://www.intel.com/design/chipsets/matrixstorage_sb.htm

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krusebrAuthor Commented:
It is a new gateway m465 notebook.  We purchase our MS XP Pro and Office software licenses through special education pricing that MS has arranged with our state.  It is cheaper for us to buy systems with xp home on and then wipe them and set them up the way we need them.  That is why I cannot use the GW restore cd.  
I suspect it has something to do with the usb drivers too but I am at a lost about what to do about.  I could call GW but I have a feeling I will have better luck here as my experience with GW and Dell on this type of support is bad.
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Expert4XPCommented:
I went to the Gateway website and found the SATA drivers for the M465 notebook.  The instructions indicate that it is for installing non-Gateway XP on a Gateway pc, so sounds like your case.

"This is the SATA hard drive driver for Gateway notebook computer models listed in the Applicable Part Numbers section below.  This driver is needed during installation of a non-Gateway supplied operating system. "

http://support.gateway.com/support/drivers/getFile.asp?id=20455&dscr=Gateway%20Notebook%20Computer%20Intel%20SATA%20Support%20DriverVersion:%20D00455-001-001&uid=122862362

It creates a diskette that you use when booting from your XP startup CD pressing F6.
Be sure to read the installation instructions.

Also, you should be sure that you have the latest BIOS.  You can download and install that from the website also.
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krusebrAuthor Commented:
Thank you.  I will try this today as I had donwloaded the drivers directly from Intel previously.  The issue has to do with the second asking of the driver disk and maybe this GW install will solve the problem.  I had already did the "F6" thing (see my initial thread).  I will let you know how it worked.
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davidathompsonCommented:
I have exactly the same problem with a fujitsu seimens amilo pi 1536 and i can find no way of installing the drivers to make the sata work. My recovery cd from fujitsu works but it is xp home and is in spanish and I want to rebuild the laptop with xp pro and english. But when it starts to load the software from the cd it asks for the Intel Matrix floppy but the install process has made the external usb floppy inactive. How can i get past this
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krusebrAuthor Commented:
Sorry I got back to this so late.  I did get it to work.  The problem I had was that I was using a USB floppy drive that was not compatible with the XP install routine.  I swapped it out for another model and all worked fine.
I was using a Sony model first but then swapped to a Lacie model.  So in summary, it was not the driver that was the problem, it was the usb floppy drive not being recognized by XP install routine.
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davidathompsonCommented:
I to have spoken to Fujitsu and they tell me you need to have a floppy drive that supports txt mode
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