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Unable to start infoemation store service

Posted on 2006-05-13
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Last Modified: 2008-01-09
hi
Iam very new to Exchange server.
I have installed Exchange server 2003 accorrding to the insructions in the book on windows 2003 standard edition.

But i looked at the event log it says that "microsoft exchaneg information store cannot be started". I have no clue where to go from here.
"Unable to initialize the Microsoft Exchange Information Store service.   - Error 0x8004010f.

There is an other error " Error 0x8004010f connecting to the Microsoft Active Directory".
I have downloaded the trail Enterprise pack from the Microsoft website.

regards
kiran
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Question by:kiranvvkk
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LVL 11

Expert Comment

by:NetoMeter Screencasts
ID: 16676709
Can you post the errors in the installation log file in c:\

Dean
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LVL 9

Expert Comment

by:MNH1966
ID: 16676746
If it's a brand new server (without mailboxes), try deleting the Information Store and then recreate it
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Author Comment

by:kiranvvkk
ID: 16676782
Thank you Neto meter and MNH1966

Recent log list

[19:23:23] Ref count for file section "ServerAdminCommonFilesSMTPProxy" set to 1
[19:23:23] Ref count for file section "ServerAdminCommonFilesX400Proxy" set to 1
[19:23:23] Ref count for file section "ServerAdminCommonFilesNotesProxy" set to 1
[19:23:23] Ref count for file section "ServerAdminCommonFilesGWiseProxy" set to 1
[19:23:23] Ref count for file section "ExchCommonBinFiles" set to 1
[19:23:23] Ref count for file section "ESEFiles" set to 1
[19:23:23] Ref count for file section "ExchCommonBinFiles" set to 2
[19:23:23] Ref count for file section "ClusterFiles" set to 1
[19:23:23] Ref count for file section "ClusterEventLogFiles" set to 1
[19:23:23] Ref count for file section "ServerAdminCommonFiles" set to 2
[19:23:23] Ref count for file section "ServerAdminCommonFilesCCMailProxy" set to 2
[19:23:23] Ref count for file section "ServerAdminCommonFilesMSMailProxy" set to 2
[19:23:23] Ref count for file section "ServerAdminCommonFilesSMTPProxy" set to 2
[19:23:23] Ref count for file section "ServerAdminCommonFilesX400Proxy" set to 2
[19:23:23] Ref count for file section "ServerAdminCommonFilesNotesProxy" set to 2
[19:23:23] Ref count for file section "ServerAdminCommonFilesGWiseProxy" set to 2
[19:23:23] Ref count for file section "ExchCommonBinFiles" set to 3
[19:23:23] Ref count for file section "ESEFiles" set to 2
[19:23:23] Ref count for file section "SharedConnectorFiles" set to 1
[19:23:23] Ref count for file section "SharedConnectorDataFiles" set to 1
[19:23:23] Ref count for file section "NotesGroupWiseCommonFiles" set to 1
[19:23:23] Ref count for file section "ClusterEventLogFiles" set to 2
[19:23:23] Leaving CCompRoot::ScFixupSharedItemRefCounts
[19:23:23] Leaving CCompRoot::ScPostSetup
[19:23:23] Entering CBaseExchangeComponent::ScPostSetup
[19:23:23] Entering CBaseComponent::ScPostSetup
[19:23:23] Starting the service 'HTTP'.
[19:23:23] Starting the service 'RPCSS'.
[19:23:23] Starting the service 'RPCSS'.
[19:23:23] Starting the service 'SamSS'.
[19:23:23] Starting the service 'IISADMIN'.
[19:23:26] Starting the service 'HTTPFilter'.
[19:23:28] Starting the service 'RPCSS'.
[19:23:28] Starting the service 'RPCSS'.
[19:23:28] Starting the service 'SamSS'.
[19:23:28] Starting the service 'IISADMIN'.
[19:23:28] Starting the service 'Eventlog'.
[19:23:28] Starting the service 'SMTPSvc'.
[19:23:35] Starting the service 'RPCSS'.
[19:23:35] Starting the service 'HTTP'.
[19:23:35] Starting the service 'RPCSS'.
[19:23:35] Starting the service 'RPCSS'.
[19:23:35] Starting the service 'SamSS'.
[19:23:35] Starting the service 'IISADMIN'.
[19:23:35] Starting the service 'HTTPFilter'.
[19:23:35] Starting the service 'RPCSS'.
[19:23:35] Starting the service 'RPCSS'.
[19:23:35] Starting the service 'SamSS'.
[19:23:35] Starting the service 'IISADMIN'.
[19:23:35] Starting the service 'W3SVC'.
[19:23:37] Starting the service 'RPCSS'.
[19:23:37] Starting the service 'Eventlog'.
[19:23:37] Starting the service 'WinMgmt'.
[19:23:37] Starting the service 'RPCSS'.
[19:23:37] Starting the service 'MSExchangeMGMT'.
[19:23:39]  CService::ScQueryServiceConfig (f:\titanium\admin\src\libs\exsetup\service.cxx:539)
           Error code 0XC0070424 (1060): The specified service does not exist as an installed service.
[19:23:39] Service = 'OnePoint' CServiceManager::ScGetServiceInfo (f:\titanium\admin\src\udog\setupbase\tools\svcmgr.cxx:431)
           Error code 0XC0070424 (1060): The specified service does not exist as an installed service.
[19:23:39] Service = 'OnePoint' CServiceManager::ScStartService (f:\titanium\admin\src\udog\setupbase\tools\svcmgr.cxx:505)
           Error code 0XC0070424 (1060): The specified service does not exist as an installed service.
[19:23:39] Starting the service 'RPCSS'.
[19:23:39] Starting the service 'RPCSS'.
[19:23:39] Starting the service 'SamSS'.
[19:23:39] Starting the service 'IISADMIN'.
[19:23:39] Starting the service 'RPCSS'.
[19:23:39] Starting the service 'Eventlog'.
[19:23:39] Starting the service 'winmgmt'.
[19:23:39] Starting the service 'RPCSS'.
[19:23:39] Starting the service 'RPCSS'.
[19:23:39] Starting the service 'SamSS'.
[19:23:39] Starting the service 'IISAdmin'.
[19:23:39] Starting the service 'RESvc'.
[19:23:41]  CService::ScQueryServiceConfig (f:\titanium\admin\src\libs\exsetup\service.cxx:539)
           Error code 0XC0070424 (1060): The specified service does not exist as an installed service.
[19:23:41] Service = 'MSExchangeDS' CServiceManager::ScGetServiceInfo (f:\titanium\admin\src\udog\setupbase\tools\svcmgr.cxx:431)
           Error code 0XC0070424 (1060): The specified service does not exist as an installed service.
[19:23:41] Service = 'MSExchangeDS' CServiceManager::ScStartService (f:\titanium\admin\src\udog\setupbase\tools\svcmgr.cxx:505)
           Error code 0XC0070424 (1060): The specified service does not exist as an installed service.
[19:23:41] Starting the service 'EXIFS'.
[19:23:42] Starting the service 'EventLog'.
[19:23:42] Starting the service 'NtLmSsp'.
[19:23:42] Starting the service 'RPCSS'.
[19:23:42] Starting the service 'LanmanWorkstation'.
[19:23:42] Starting the service 'LanmanServer'.
[19:23:42] Starting the service 'MSExchangeSA'.
[19:23:44] Starting the service 'MSExchangeIS'.
[19:24:53]  CService::ScWaitForCompletion (f:\titanium\admin\src\libs\exsetup\service.cxx:674)
           Error code 0XC007041D (1053): The service did not respond to the start or control request in a timely fashion.
[19:24:53]  CService::ScControl (f:\titanium\admin\src\libs\exsetup\service.cxx:612)
           Error code 0XC007041D (1053): The service did not respond to the start or control request in a timely fashion.
[19:24:53] Service = 'MSExchangeIS' CServiceManager::ScStartService (f:\titanium\admin\src\udog\setupbase\tools\svcmgr.cxx:505)
           Error code 0XC107041D (1053): 0xc007041d - The service did not respond to the start or control request in a timely fashion. (MSExchangeIS)
[19:24:53] === IGNORING PREVIOUS ERRORS === CServiceManager::ScStartQueuedServices (f:\titanium\admin\src\udog\setupbase\tools\svcmgr.cxx:199)
           The operation has completed successfully.
[19:24:53] Starting the service 'EXIFS'.
[19:24:53] Starting the service 'EventLog'.
[19:24:53] Starting the service 'NtLmSsp'.
[19:24:53] Starting the service 'RPCSS'.
[19:24:53] Starting the service 'LanmanWorkstation'.
[19:24:53] Starting the service 'LanmanServer'.
[19:24:53] Starting the service 'MSExchangeSA'.
[19:24:53] Starting the service 'MSExchangeMTA'.
[19:25:59]  CService::ScWaitForCompletion (f:\titanium\admin\src\libs\exsetup\service.cxx:674)
           Error code 0XC007041D (1053): The service did not respond to the start or control request in a timely fashion.
[19:25:59]  CService::ScControl (f:\titanium\admin\src\libs\exsetup\service.cxx:612)
           Error code 0XC007041D (1053): The service did not respond to the start or control request in a timely fashion.
[19:25:59] Service = 'MSExchangeMTA' CServiceManager::ScStartService (f:\titanium\admin\src\udog\setupbase\tools\svcmgr.cxx:505)
           Error code 0XC107041D (1053): 0xc007041d - The service did not respond to the start or control request in a timely fashion. (MSExchangeMTA)
[19:25:59] === IGNORING PREVIOUS ERRORS === CServiceManager::ScStartQueuedServices (f:\titanium\admin\src\udog\setupbase\tools\svcmgr.cxx:199)
           The operation has completed successfully.
[19:25:59] Starting the service 'EventLog'.
[19:25:59] Starting the service 'NtLmSsp'.
[19:25:59] Starting the service 'RPCSS'.
[19:25:59] Starting the service 'LanmanWorkstation'.
[19:25:59] Starting the service 'LanmanServer'.
[19:25:59] Starting the service 'MSExchangeSA'.
[19:25:59] Entering CAtomServer::ScPostSetup
[19:25:59] Entering CAtomServer::ScDoLicensing
[19:25:59] Leaving CAtomServer::ScDoLicensing
[19:25:59] Leaving CAtomServer::ScPostSetup
[19:25:59] Entering CAtomSRS::ScPostSetup
[19:25:59] Leaving CAtomSRS::ScPostSetup
[19:25:59] Entering CAtomDAV::ScPostSetup
[19:25:59] About to stop W3SVC service
[19:25:59] Stopping the service 'W3SVC'.
[19:26:01] About to stop HTTPFilter service
[19:26:01] Stopping the service 'HTTPFilter'.
[19:26:04] About to stop HTTP service
[19:26:04] Stopping the service 'HTTP'.
[19:26:05] About to start HTTP service
[19:26:05] Starting the service 'HTTP'.
[19:26:06] About to start HTTPFilter service
[19:26:06] Starting the service 'HTTP'.
[19:26:06] Starting the service 'RPCSS'.
[19:26:06] Starting the service 'RPCSS'.
[19:26:06] Starting the service 'SamSS'.
[19:26:06] Starting the service 'IISADMIN'.
[19:26:06] Starting the service 'HTTPFilter'.
[19:26:07] About to start W3SVC service
[19:26:07] Starting the service 'RPCSS'.
[19:26:07] Starting the service 'HTTP'.
[19:26:07] Starting the service 'RPCSS'.
[19:26:07] Starting the service 'RPCSS'.
[19:26:07] Starting the service 'SamSS'.
[19:26:07] Starting the service 'IISADMIN'.
[19:26:07] Starting the service 'HTTPFilter'.
[19:26:07] Starting the service 'RPCSS'.
[19:26:07] Starting the service 'RPCSS'.
[19:26:07] Starting the service 'SamSS'.
[19:26:07] Starting the service 'IISADMIN'.
[19:26:07] Starting the service 'W3SVC'.
[19:26:09] Leaving CAtomDAV::ScPostSetup
[19:26:09] Entering CAtomClusterServer::ScPostSetup
[19:26:09] Leaving CAtomClusterServer::ScPostSetup
[19:26:09] Leaving CBaseComponent::ScPostSetup
[19:26:09] Leaving CBaseExchangeComponent::ScPostSetup
[19:26:09] REBOOT has been requested
[19:26:09] Entering CCompAdmin::ScPostSetup
[19:26:09] Entering ScGetSchemaVersion
[19:26:09] About to create the dob for object /dc=com/dc=andhraguys/cn=Configuration/cn=Schema/cn=ms-Exch-Schema-Version-Pt
[19:26:09] The schema version identified for the Server is 6870
[19:26:09] Leaving ScGetSchemaVersion
[19:26:09] Entering ScGetMicrosoftExchangeCTHeuristics
[19:26:09] Leaving ScGetMicrosoftExchangeCTHeuristics
[19:26:09] Leaving CCompAdmin::ScPostSetup
[19:26:09] REBOOT has been requested
[19:26:09] Entering ScSendWatsonQueuedReports
[19:26:09] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -f
[19:26:09] Leaving ScSendWatsonQueuedReports
[19:26:09] !!!!!!!!!!Setup completed successfully!
[19:26:42]  CComBOIFacesFactory::QueryInterface (f:\titanium\admin\src\udog\bo\bofactory.cxx:54)
           Error code 0X80004002 (16386): No interface.


Thank you MNH1966
It is a brand new server, can you elovborate on whjat do you mean by ddelating the mailboxes and recreating information store.

Thank you in advance
kiran
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LVL 11

Expert Comment

by:NetoMeter Screencasts
ID: 16677168
Can you check this MS article:

http://support.microsoft.com/kb/q295623/

Dean
0
 
LVL 11

Expert Comment

by:NetoMeter Screencasts
ID: 16677176
How many Domain Controllers do you have and did you make sure that successfull replication took place after forestprep and domainprep? Here is what I mean:

http://www.microsoft.com/technet/community/chats/trans/windowsnet/wnet_121704.mspx

"Mhunter MS FTE (Expert):
Q: Please note that the error message is more but I have put first and last and this is last. [22:38:40] CComBOIFacesFactory::QueryInterface (f:\titanium\admin\src\udog\bo\bofactory.cxx:54) Error code 0X80004002 (16386): No interface.
A: Ola_atb - Regarding exchange issue. Method 1:

-----------

This issue may occur because the changes made to the forest have not been replicated to all DCs. Please follow the steps below to manually replicate the changes:

1. On a DC, open Active Directory Sites and Services.
2. Expand Sites-><site name>->Servers.
3. Expand each DC->NTDS Settings.
4. Right-click on each entry in the right pane and click Replicate Now.

After this, please try to install Exchange again.

"


Dean
0
 
LVL 1

Author Comment

by:kiranvvkk
ID: 16677245
Thanks dean

But i have only one Dc.

Just to let you know iam installing Exchange on the same server, Just for my learning purposes.

regards
kiran
0
 
LVL 9

Expert Comment

by:MNH1966
ID: 16677664
You can go into Exchange System Manager
Expand the server and expand Storage Group 1
There you can try to delete the information store.
0
 
LVL 11

Expert Comment

by:NetoMeter Screencasts
ID: 16677793
Have you uninstalled exchange from that machine (using /removeorg) before this installation?

Dean
0
 
LVL 1

Author Comment

by:kiranvvkk
ID: 16678993
sorry NetoMeter

Iam not able to follow you.
I have reinstalled Exchange 2003 every time i made a change.
If i have made any mistake let me know.

kiran


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LVL 1

Author Comment

by:kiranvvkk
ID: 16679471
Thanks a lot guys

I uninstalled exchnge 2003 ans run the forest prep and domain prep again and reinstalled back again.

And now it works fine.
regards
kirtan
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LVL 11

Expert Comment

by:NetoMeter Screencasts
ID: 16679486
You are welcome.

Dean
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