hdhillis
asked on
Unable to manually access Microsoft Update
After doing a re-install of Windows XP Pro (Reference Q_21844474.html) and re-installing SP2, I immediately ran Microsoft Update, which worked fine, and installed all the updates. Then I proceeded to install several applications that I use every day. After installing these applications, I tried to run Microsoft Update and after several seconds, a screen appeared with the options menu on the left with Review your update history and Restore hidden updates grayed out and a blank screen on the right, no buttons for Critical Updates, etc.
On boot-up earlier today, I had an update icon in the system tray which I clicked and a Microsoft update was installed. So it appears that the automatic update is working.
What do I need to do to be able to manually access Microsoft Update?
On boot-up earlier today, I had an update icon in the system tray which I clicked and a Microsoft update was installed. So it appears that the automatic update is working.
What do I need to do to be able to manually access Microsoft Update?
Sorry, Merete, didn't see your answer.
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ASKER
No, this is not a trick question. I know how to access Microsoft Update. What I am asking is after I click on the appropriate link in the Start menu or click on your links to get to MS Update, the screen that appears does not offer to scan for updates. As I mentioned previously, a screen appeared with the options menu on the left with Review your update history and Restore hidden updates grayed out and a blank screen on the right.
hdhillis, re-register the files that I posted above.
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ASKER
war1 and Merete
I re-registered the files that were listed, modified the Pop-up Blocker Settings, added Windows Update to my list of trusted Web sites, and have configured for Automatic updates. The WindowsUpdate folder that I could find on my system was empty, and I deleted the Temporary Internet Files and History. I even re-booted after re-registering, but I still have the same problem.
I am running Spybot S & D Resident and ZoneAlarm Security Suite. Do I need to configure any settings in those programs?
I re-registered the files that were listed, modified the Pop-up Blocker Settings, added Windows Update to my list of trusted Web sites, and have configured for Automatic updates. The WindowsUpdate folder that I could find on my system was empty, and I deleted the Temporary Internet Files and History. I even re-booted after re-registering, but I still have the same problem.
I am running Spybot S & D Resident and ZoneAlarm Security Suite. Do I need to configure any settings in those programs?
ASKER
war1 and Merete
P.S. I also clicked Default Level on the Security tab under Internet zone in Internet Options. After all these steps, I still have the same problem.
P.S. I also clicked Default Level on the Security tab under Internet zone in Internet Options. After all these steps, I still have the same problem.
no they should be fine, if you have no problems updating>On boot-up earlier today, I had an update icon in the system tray which I clicked and a Microsoft update was installed. So it appears that the automatic update is working.
Maybe there simply is no more updates available>Restore hidden updates grayed out and a blank screen on the right, no buttons for Critical Updates
The restore hidden updates greyed out because you have none?
As you just performed an fresh install?
when you click on this link I provided you should be offered a page that says checking your computer then a few secs later a new page with this showing:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
New! Get Microsoft Update today! Start now
Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express Get high-priority updates (recommended)
This is normal.
I am not sure if you have a problem, it seems to me windows lets you know when there is updates they install fine, I cant see what else you require.
Merete
Maybe there simply is no more updates available>Restore hidden updates grayed out and a blank screen on the right, no buttons for Critical Updates
The restore hidden updates greyed out because you have none?
As you just performed an fresh install?
when you click on this link I provided you should be offered a page that says checking your computer then a few secs later a new page with this showing:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
New! Get Microsoft Update today! Start now
Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express Get high-priority updates (recommended)
This is normal.
I am not sure if you have a problem, it seems to me windows lets you know when there is updates they install fine, I cant see what else you require.
Merete
ASKER
Merete
"when you click on this link I provided you should be offered a page that says checking your computer then a few secs later a new page with this showing:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
New! Get Microsoft Update today! Start now
Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express Get high-priority updates (recommended)"
This is the issue. When I click on the link, I don't get "New! Get Microsoft Update today! Start now
Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express Get high-priority updates (recommended)". All I get is the basic web page with Options listing and nothing in the right pane.
"when you click on this link I provided you should be offered a page that says checking your computer then a few secs later a new page with this showing:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
New! Get Microsoft Update today! Start now
Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express Get high-priority updates (recommended)"
This is the issue. When I click on the link, I don't get "New! Get Microsoft Update today! Start now
Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express Get high-priority updates (recommended)". All I get is the basic web page with Options listing and nothing in the right pane.
SOLUTION
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lol phototropic
contact Microsoft and talk to one of their scrupulously polite Indian call center representatives ahahah so true.
I do agree. They even work for telephone companies.
go to your start>Run>type
%systemroot%\system32\oobe
press enter
what is the results?
contact Microsoft and talk to one of their scrupulously polite Indian call center representatives ahahah so true.
I do agree. They even work for telephone companies.
go to your start>Run>type
%systemroot%\system32\oobe
press enter
what is the results?
ASKER
phototropic
I activated after copying wpa.bak and wpa.dbl to Windows/System32 folder. The activation process went smoothly. When I went to the link you provided and clicked on the Validate button, I got a page stating Validation Complete! Thank you for validating your copy of Microsoft Windows.
Merete
When I ran your command I got: "Windows is already activated. Click OK to exit."
I activated after copying wpa.bak and wpa.dbl to Windows/System32 folder. The activation process went smoothly. When I went to the link you provided and clicked on the Validate button, I got a page stating Validation Complete! Thank you for validating your copy of Microsoft Windows.
Merete
When I ran your command I got: "Windows is already activated. Click OK to exit."
ASKER
war1
Thank you for pointing me to http://support.microsoft.com/kb/818018/. In stepping through Microsoft's check list, I came across Turn off ad removal programs, Web accelerators, and antivirus programs. When I checked my security software, I found that I had turned on an Ad Blocker in Aladdin Systems Internet Cleanup 3.0. As soon as I turned that off, I was able to get the Welcome to Microsoft Update screen and
Keep your computer up to date
Check to see if you need updates for Windows, your programs, your hardware or your devices.
Express Get high-priority updates (recommended
Thanks to all of you who responded.
Thank you for pointing me to http://support.microsoft.com/kb/818018/. In stepping through Microsoft's check list, I came across Turn off ad removal programs, Web accelerators, and antivirus programs. When I checked my security software, I found that I had turned on an Ad Blocker in Aladdin Systems Internet Cleanup 3.0. As soon as I turned that off, I was able to get the Welcome to Microsoft Update screen and
Keep your computer up to date
Check to see if you need updates for Windows, your programs, your hardware or your devices.
Express Get high-priority updates (recommended
Thanks to all of you who responded.
hdhillis, glad the problem is fixed.
Good to hear you have a solution
Have a Nice Day hdhillis
Have a Nice Day hdhillis
By manually? Go to your start menue all programs at the top you should see windows update . Otherwise add it to your favourites as a link:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
Hope this helps. It is just so easy ;)
Cheers Merete