• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 946
  • Last Modified:

Unable to manually access Microsoft Update

After doing a re-install of Windows XP Pro (Reference Q_21844474.html) and re-installing SP2, I immediately ran Microsoft Update, which worked fine, and installed all the updates. Then I proceeded to install several applications that I use every day. After installing these applications, I tried to run Microsoft Update and after several seconds, a screen appeared with the options menu on the left with Review your update history and Restore hidden updates grayed out and a blank screen on the right, no buttons for Critical Updates, etc.

On boot-up earlier today, I had an update icon in the system tray which I clicked and a Microsoft update was installed. So it appears that the automatic update is working.

What do I need to do to be able to manually access Microsoft Update?
0
hdhillis
Asked:
hdhillis
  • 6
  • 5
  • 3
  • +2
3 Solutions
 
MereteCommented:
Hi is this a trcik question lol.
By manually? Go to your start menue all programs at the top you should see windows update . Otherwise add it to your favourites as a link:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

Hope this helps. It is just so easy  ;)
Cheers Merete
0
 
Expert4XPCommented:
0
 
Expert4XPCommented:
Sorry, Merete, didn't see your answer.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
war1Commented:
Greetings, hdhillis !

One of the application could have overwritten a file needed for update. Go directly the Windows Update site
http://v4.windowsupdate.microsoft.com/en/default.asp

Delete your Temporary Internet Files and History, then delete the configuration files from the WindowsUpdate folder. Then add Windows Update to the Trusted Zones Site.  Make sure your system time and date is correct.

Start > Run and type regsvr32 MSXML3.DLL
Do the same for
SOFTPUB.DLL
INITPKI.DLL
MSSIP32.DLL
URLMON.DLL
WINTRUST.DLL

Windows Update Trouble Shooter
http://www.michna.com/kb/WxWindowsUpdate.htm


Best wishes!
0
 
hdhillisAuthor Commented:
No, this is not a trick question. I know how to access Microsoft Update. What I am asking is after I click on the appropriate link in the Start menu or click on your links to get to MS Update, the screen that appears does not offer to scan for updates. As I mentioned previously, a screen appeared with the options menu on the left with Review your update history and Restore hidden updates grayed out and a blank screen on the right.
0
 
war1Commented:
hdhillis, re-register the files that I posted above.
0
 
MereteCommented:
yep lol. Run the cmd /war1 suggested that should fix it:
If not..

ok next steps, have rebooted after any windows updates
FAQ
What if I need to update more than one computer?
If you have a home or small office network, you need to update each computer individually.

If you are a network administrator, go to Administrator options for information about additional update services, such as the Windows Update Catalog and Windows Server Update Services.


Do you have windows up configured to auto update,
 r/click my computer properties/ windows updates/tick notify me but down auto download.
Is the service running in control panel administrative tools services> automatic updates and is set to auto?

Use the default security settings IE:
In Internet Explorer, on the Tools menu, click Internet Options.
On the Security tab, click Internet zone, and then click Default Level.

 add Windows Update to your list of trusted Web sites?
In Internet Explorer, on the Tools menu, click Internet Options.
On the Security tab, click Trusted Sites, and then click Sites.
Under Add this Web site to the zone, type (or copy and paste) this URL: http://update.microsoft.com/windowsupdate/.
Click Add, and then click OK.

Your pop-up blocking software or settings do not allow you to open new browser windows from links that you click within a Web site.

To change Pop-up Blocker settings (available for Internet Explorer 6 on Windows XP SP2 or later):

In Internet Explorer, on the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
Do one of the following:
To allow pop-up windows only when using Windows Update, under Address of Web site to allow, type (or copy and paste) this URL: https://update.microsoft.com and then click Add.

To allow new browser windows to open when using any secured (https://) Web sites, in the Filter Level list, click Low: Allow pop-ups from secure sites.

Frequently Asked Questions
 http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

0
 
hdhillisAuthor Commented:
war1 and Merete

I re-registered the files that were listed, modified the Pop-up Blocker Settings, added Windows Update to my list of trusted Web sites, and have configured for Automatic updates. The WindowsUpdate folder that I could find on my system was empty, and I deleted the Temporary Internet Files and History. I even re-booted after re-registering, but I still have the same problem.

I am running Spybot S & D Resident and ZoneAlarm Security Suite. Do I need to configure any settings in those programs?
0
 
hdhillisAuthor Commented:
war1 and Merete

P.S. I also clicked Default Level on the Security tab under Internet zone in Internet Options. After all these steps, I still have the same problem.
0
 
MereteCommented:
no they should be fine, if you have no problems updating>On boot-up earlier today, I had an update icon in the system tray which I clicked and a Microsoft update was installed. So it appears that the automatic update is working.

Maybe there simply is no more updates available>Restore hidden updates grayed out and a blank screen on the right, no buttons for Critical Updates
The restore hidden updates greyed out because you have none?
As you just performed an fresh install?

when you click on this  link I provided you should be offered a page that says checking your computer then a few secs later a new page with this showing:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
New! Get Microsoft Update today! Start now  
       Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express  Get high-priority updates (recommended)

This is normal.
   I am not sure if you have a problem, it seems to me windows lets you know when there is updates they install fine, I cant see what else you require.
Merete
0
 
hdhillisAuthor Commented:
Merete

"when you click on this  link I provided you should be offered a page that says checking your computer then a few secs later a new page with this showing:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
New! Get Microsoft Update today! Start now  
       Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express  Get high-priority updates (recommended)"

This is the issue. When I click on the link, I don't get "New! Get Microsoft Update today! Start now  
       Keep your computer up to date
Check to see if you need updates for Windows, your hardware or your devices.
Express  Get high-priority updates (recommended)". All I get is the basic web page with Options listing and nothing in the right pane.
0
 
phototropicCommented:
Could this be a product key issue?
When you re-installed XP Pro, how did you activate? Or do you have a VLA version of Windows?
Microsoft can be very sniffy about this - if they have any issue with you over the status of your key, you will be able to run Automatic Updates, but not update manually. If you need to confirm your status, go here:

 http://www.microsoft.com/genuine/downloads/WhyValidate.aspx?displaylang=en

to run the Microsoft Genuine Advantage tool.

If you have problems, contact Microsoft and talk to one of their scrupulously polite Indian call center representatives.

Good luck!
0
 
MereteCommented:
lol phototropic
contact Microsoft and talk to one of their scrupulously polite Indian call center representatives ahahah so true.
I do agree. They even work for telephone companies.

go to your start>Run>type
%systemroot%\system32\oobe\msoobe.exe /a
press enter

what is the results?
0
 
hdhillisAuthor Commented:
phototropic

I activated after copying wpa.bak and wpa.dbl to  Windows/System32 folder. The activation process went smoothly. When I went to the link you provided and clicked on the Validate button, I got a page stating Validation Complete! Thank you for validating your copy of Microsoft Windows.

Merete

When I ran your command I got: "Windows is already activated. Click OK to exit."

0
 
hdhillisAuthor Commented:
war1

Thank you for pointing me to http://support.microsoft.com/kb/818018/. In stepping through Microsoft's check list, I came across Turn off ad removal programs, Web accelerators, and antivirus programs. When I checked my security software, I found that I had turned on an Ad Blocker in Aladdin Systems Internet Cleanup 3.0. As soon as I turned that off, I was able to get the Welcome to Microsoft Update screen and

Keep your computer up to date
Check to see if you need updates for Windows, your programs, your hardware or your devices.

Express  Get high-priority updates (recommended

Thanks to all of you who responded.
0
 
war1Commented:
hdhillis, glad the problem is fixed.
0
 
MereteCommented:
Good to hear you have a solution
Have a Nice Day hdhillis
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 6
  • 5
  • 3
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now