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Setiing static IP address in Modem/router

how do i set a static ip addreess in an ADDON modem Router so that i can log on remotely (XP pro). I have looked through the manual but get confused with the terminology. I am not a technical person
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webbyflanagan
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webbyflanagan
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1 Solution
 
SimonUKCommented:
When you say 'remotely' I take it you mean from somewhere other than where the router is installed, accessing it via the internet.

To do this you'll indeed need a static IP - OR a dynamic DNS service.

I don't know where in the world you are but some ISP's will give you a static IP address as standard, some will charge you extra for one (more common) and some don't support it except for business users (even more common).

1) Ask your ISP if you get a static IP address.  If you do - sorted!
2) See if you can get one - ask your ISP
3) Use a dynamic DNS service - www.dyndns.org is popular.  Not sure if your particular router supports a service like this but there are other ways around it if you are prepared to leave a machine running wherever the router is.

Simon
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webbyflanaganAuthor Commented:
Thanks SimonUK
I am in Uk I have a static IP address, i need to know how to enter this address into the modem router and any other settings so tha i can log on remotely (away from the router in the office) using a VPN. My router is a wireless 4 port from ADDON,
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SimonUKCommented:
You probably don't need to - the IP address will be assigned by your ISP each time you connect - all you need to know is what that address is.  You can ask your ISP or there are various websites which can tell you what your external address is.


Simon
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webbyflanaganAuthor Commented:
Thanks SimonUK - I know my IP address but when i try to connect remotely it doesnt connect. I have set the VON connection as i thought I should, have you any further suggestions. I thought i would have to assign the IP address to the routers WAN settings
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SimonUKCommented:
Not necessarily!

If a router is assigned its IP address by your ISP when it connects, the address is still dynamic from the router's point of view (in that it asks your ISP for an address, and gets it) even if you get the same address each time.  If your internet access is working OK from home, via the router, then you probably don't need to worry about making the IP address static in the router unless the manual explicity states you should.

The first thing to check is if you can ping the router remotely - that's one way of confirming you've got the correct IP address and that the router is responding.

However, many routers, for good security reasons, don't respond to ping by default - you often have to switch that feature on.  In the same way, some routers do not accept access to their web-interface control from outside unless you switch it on.

The thing to do here is read the manual - but as you point out... they can be confusing especially if you're unfamilar with the territory!

Even when you sort this bit out, what you obviously want to do is log into XP remotely - not the router itself.  There will be some other things to do in order to get that working.

Do you know how to ping your router from a remote location and see if you get replies?  If not I'll post instructions.


Simon
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webbyflanaganAuthor Commented:
Hi Yes I can ping the router ok but how do i log onto the network it is peer to peer no domain
Thanks
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SimonUKCommented:
What is it you are trying to do once you're in the network?  Access files or remote-control machines?  Are you hoping to access files on more than one machine over the local network - or just files from one machine at a time?

A lot of this will depend on what features the router has.


Simon
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webbyflanaganAuthor Commented:
Hi again
The intention is to Access/Create/update Word & Excel files stored on only one of the machines on the network by mapping the drive from the remote end (They are already set for sharing within the local network.
Thanks

Brian
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webbyflanaganAuthor Commented:
Hi
is anyone able to help me further with this open question
thanks
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SimonUKCommented:
Hi Brian

Can you advise exactly what model the router is and I'll get the manuals and check through for you.  However, as you can ping the router from outside you probably don't need to think about static IP anymore - it's working.

Your next task is to decide HOW to access your home machines.  There are a few options.

1) Set up a dial-in VPN to your router (this will only work if the router supports VPN accounts).  This would connect you to your home network and thus allow you to access files on your home machines as long as they exist in shared folders (the machine you are using to access your network will behave as if it was connected locally, so it'll access the files using network shares)

2) Pass the correct ports through your router (again if it supports it - but it probably will) so you can connect via VPN to one of your home machines, then the network shares apply again, generally.

3) Use one of the popular remote access applications.  The simplest one, in your case, is probably gotomypc.  Find it here:  www.gotomypc.com   This system will allow you quick, easy access and the later versions, I believe, support file transfers.  I think this will be the best solution for you and probably wont require much configuration at all!


Simon



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webbyflanaganAuthor Commented:
Hi Simon
I purchased the Wireless Modem Router (ADDON GWAR3000 SOHOSpeed ADSL Gateway) from Maplin Electronics (their catalogue no A15CF) The manual says that it supports single session IPSec and PPTP Pass-Through for VPN.
I want to be able to setup a laptop with a VPN connection to be used remotely to connect to the master pc on the network managed by the modem router. I have used this technique in the past but never set up a router or Master pc to receive remote VPN connections.
In the mean time i will look at the software you suggest from gotomypc.com, although i would like to use the VPN to connect to the network supported by the ADDON modem router.
Thanks, i think we are getting closer to solving my problem
Brian
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SimonUKCommented:
Ah right....

I'll check the specs on the gwar3000.  Meanwhile if it supports pass-through for VPN you'll be in business.

You need to make one of your XP Pro machines as a VPN host.  RIGHT CLICK My Network Places and choose Properties.  Next, do Create a New Connection then Set up a Advanced Connection, check Accept Incoming Connections and click next.  You'll get the "Devices for Incoming Connections" dialog box.  Don't select any of the devices list - just click next and check Allow Private Connections, then click next.  You'll get the "Allowed Users" dialog box - select all users you want to have VPN dial-in access.  As you've done this before I take you know the rest but it not I'll post that info too.

Next, set up your laptop as a VPN client to your home IP address with the correct username and password, then we just need to configure your router to allow the correct PPTP traffic through, and we also need to tell the router what the IP address of the machine you've set up as the VPN host so it knows where to send the PPTP packets.

This means you need to FIX the IP address on the machine that is going to be the VPN host.  Are you OK with how to do that?


Simon
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SimonUKCommented:
Apols for poor grammar, typed in a hurry!!!
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webbyflanaganAuthor Commented:
Hi Simon
Sorry about the delay in comming back to you, I was away yesterday and today until now.
I will set up the incomming connections on the master Pc as well as assigning it its own IP address and the VPN connection on my laptop.
by assigning an ip address to the master pc does this affect access to the internet from this pc and router? also do all th other pc's on the network require changes to the way they access the internet. Do i need a gateway address ? This is where it starts to get confusing for me.
since it is changing the router settings that bothers me. Have you had a chance to read the manual for the router if so can you explain what and where changes are needed.
please percevere with me itis very important that i resolve this problem
Thanks
Brian
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SimonUKCommented:
Hi Brian

No problem.

For now, you only need to fix the IP address on what you call the 'master' PC.  All other machines can stay as they are.

Fixing the IP address wont affect it in the way you describe but you must ensure the IP address doesn't clash with anything else.

1) Before you start, get a command prompt up on the master machine and type:  ipconfig /all  <return>
This will show you the current settings, some of which you can copy.

If you post back here with the IP address, subnet mask, gateway, and any DNS servers listed, I'll be able to give you more specific instructions - but here are the generic instructions:


2) IP address
You can't copy this from the above, and it has to be unique - here's the slightly tricky bit.
The router will be setup to hand out IP addresses to all PC's via DHCP.  What's important here is the scope - let's say the router's own IP address is 192.168.1.1  -  it may start issuing IP addresses from 192.168.1.10.  This means the first machine to ask for an address gets 192.168.1.10, the next gets 192.168.1.11, etc.  Therefore, the address you fix manually must be an address BEFORE the DHCP addresses start - in this case 192.168.1.2 would be OK.  We should be able to find out what addresses the router is giving out by looking in the web interface.

3) Subnet mask
This will almost certainly be 255.255.255.0 - copy whatever you saw in step 1.

4) Gateway
This is almost certainly be the actual IP address of the router, and yes you DO need it!  Copy whatever you saw in step 1.

5) DNS servers
There will probably be two, as seen in step one.  Use whatever you saw in step 1.

I'll see if I can get to read the manual today !

Simon
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SimonUKCommented:
Hi again.

I found the right part of the manual - it's here:

http://www.addon-tech.com/q&a/upnp.pdf

Login to your router, click Advanced, then Port Forwarding.  See section C of the instructions.

It's a bit ambiguous (they often are) about what each setting means.  "Connection" could mean your external ISP connection - see what the options are.  The LAN IP means the IP address on your master PC (so you want to have fixed that).  If it's not listed you need to click New IP.

Under Category, click VPN.  Hopefully there'll be an obvious item in there - if not, post back the options here.  Choose the item you want to add, click the ADD button in the middle, then click Apply.

NOTE:  Check (as per section D in the instructions) that a DMZ is NOT setup.  This will stop port forwarding from functioning on this model router.

If all is correct, you will have forwarded the correct ports for VPN to work from the outside world to your 'master' PC IP address.  When you try and connect using your laptop from a remote location, set the host address as your EXTERNAL IP address, and the connection will get forwarded on to your computer, and the connection should be made.


Simon


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webbyflanaganAuthor Commented:
Hi Simon
I Have been on site today and followed all your instructions problem is i can't check the vpn connection from my laptop until i am away from the site and try to log on from my home broadband connection. When i do that i get an Error 800 Unable to establish the VPN connection. The VPN server may be unreachable or security parameters may not be configured properly for this connection.

I was unable to ping the connection from my laptop from home so i think a setting on the router must be wrong. Any ideas please
Brian
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SimonUKCommented:
Hi Brian

Were you able to ping the router from outside before?  If you can't ping it, you can't confirm that it's active and online, and it may have been something as simple as that.  You definitely want to confirm it's online before trying the VPN.

If you are happy for me to look at the router setups for you, I can do so but you'll need to tell me the IP address of the router and a username and password, something you should not do in an open forum!  If you want to do this, post an e-mail address I can reach you on and I'll contact you direct just for those settings then return to the thread here to continue the assistance...


Simon
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webbyflanaganAuthor Commented:
Hi Simon I have been able to ping it from within the network and i thought i had pinged it from outside. I will speak to BT next Tuesday and find out if it is active and online. Obviously it is not worth trying anything else till it is confirmed as active. If it is confirmed as active what could be wrong?
When it becomes active and i still have problems i will send you the details of my email etc for you to look at the router. Thanks very much
Brian
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SimonUKCommented:
Hi Brian

Pinging from INSIDE the network only means it's switched on and connected to your network, it doesn't mean you've got an active connection to the internet.

However, you don't really need to ask BT about it.  If you can access the internet from your computers, then the router is online.

If you cannot ping your external address it may be that your router is set to ignore pings, which is a common security measure.  I'll have another look in the manual for you when I get a moment.

You need to confirm it's possible to contact the router from outside, and pinging is the quickest way to check this!


Simon
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webbyflanaganAuthor Commented:
Hi Simon
I was reading through the documentation for the router and found a section 4.4.1.5 which talks about setting a Static IP Address in the device, Should I try to set this up? It talks about DNS Server addresses, where can i find these? I have not yet been on site to set the Router to receive pings from the internet.
Just as an aside, have i chosen a simple or a complicated economy router to set up for use vis a VPN as well as managing a small network. Would you make any recommendations of which to buy. In the next few days i have to purchase another router/modem (not wireless) and was hoping that what i learnt setting this one up i could apply to the next one.
Thanks
Brian
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webbyflanaganAuthor Commented:
Hi Simon
I went on site today and set the router to allow pings from the internet.
I came back to my place and tried to ping the ip and it worked. I still cant log into the VPN though, what is your suggestion now?
Thanks
Brian
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SimonUKCommented:
Hi Brian

OK, so you can now ping the router from the internet, so we know it's working and is online.
Are you able to connect to the router's control panel from the internet too?  Just open a web browser and put your router's internet (ie, external) IP address in the address bar - as long as the router is configured to allow management from the internet you should be able to log in just as if you were there on site.  Obviously if you CAN do this it's imporant you have a strong password in place.

Provided you can do that, the first thing I would do is double check all the settings in the router VPN settings, and in your Windows VPN client settings.  A common problem is a mis-match in the passwords, but it might not be getting that far.  If you try and make a connection, do you still get the same error or a different one?


Simon

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webbyflanaganAuthor Commented:
Hi Simon

I have tried to log onto the routers control panel from my place using browser IE, after a few seconds it comes back with a message cant find the page nn.nnn.nnn.nn where nn is the IP address i entered into the browser address bar.,

I was able to connect to the routers control panel from my laptop (wireless) from within the local network on site.

When i click on the connection icon for the VPN istill get the log on screen for the VPN connection , I enter one of the usernames and passwords that are setup  but it comes back and gives me the error 800 again

How can i check to see if it is configured to manage the router from the internet?

Thanks
Brian
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SimonUKCommented:
It's not really critical that you connect to the router remotely but it would help, because it's great confirmation that the router is online and functioning and also allows you to tweak VPN settings from wherever you are... so you can tweak+test, tweak+test etc etc until it works.  You then wont have to visit site each time you want to check a setting!

In the router settings... look for something like "allow management from internet" (or from WAN, or from External Interface, or similar terminology).

If you can't find the setting... or the router just doesn't support it... then the problem is in the settings either in the router or Windows, and we can look at that next!


Simon
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webbyflanaganAuthor Commented:
Hi Simon
I found a section called "Access Control" which when i entered was presented with a screen which displayed a box that wasn't ticked called Enable Access Control/ I ticked it.
Below this were two columns       WAN   and   LAN group 1

Telnet                                         N                     Y
Web                                           N                     Y
Secure Shell (SSH)                      N                     Y
SNMP                                         N                     Y

IP Access List                         Select IP                Delete

New IP                                                               Add

I changed the Web/WAN row to show Y against the Web entry

I DIDN'T change anything else nor did I enter any IP address

Thinking that we had found the culprit I went away from site and tried to log on both via the browser  to try to get the routers control panel and via my VPN connection.

Neither worked the VPN giving the same Error 800 as before

I have also noticed but not tried yet that a static IP address can be set as well as a facility to set User names and passwords!!!

I am not sure what to do next, should I be setting a static IP address in the router and setting up Usernames and passwords? or should I be replacing the router with one that YOU know works. Please advise, my client is getting very impatient and I feel at a loss as to what to do next.
Thanks
Brian
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SimonUKCommented:
Hi Brian

That SHOULD have enabled access to the web control panel from outside.  It wouldn't have changed the VPN settings though - the idea was just to get you access to the box remotely.

Not sure where you're looking in terms of static IP's and passwords so can't advise what may need changing.

If you CAN change the box to more familar one that would be great!

I use Draytek Vigor routers - we've got 20 of them running all over the country.  Mostly they're excellent.

The model you get depends on what functionality you require, and what form of ADSL you use.  If it's ADSL Max you need the 2600, if it's regular ADSL the 2800 is fine.  Get them from broadbandstuff.co.uk or various other suppliers.

We have dial-up VPN users connecting directly to the routers (no need to pass the access through to a computer on the inside) and they support site-to-site VPN too (if you get two of them they can connect together and maintain site-to-site traffic).  We've got almost all of the 20 connected together.

Simon



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webbyflanaganAuthor Commented:
Hi Simon
I am now able to access the router control panel remotely, I had to set my IP address in the Access Control list of alowable addresses.
I still can't log onto the master pc via a vpn from my place. I am using a user name and password to log onto the master pc which is the same as the user name and password of users allowed to log on to the master pc and this same user has been set as an allowed connection on the master pc.
what can i try next? Is it something to do with the port forwarding or settings in windows at both ends of the vpn for the vpn connection
Thanks again for your help, is slow progress but we seem to be getting there
Regards
Brian
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SimonUKCommented:
Hi Brian

Yep, there are a couple of things you need to do.  I'll recap a little here from an earlier comment, with some added notes.

1) In the router, you must pass through VPN traffic to whichever machine is to be the VPN HOST (the machine you want to accept a VPN connection into).  To do this the VPN host machine must have a fixed IP address (so it can't have an automatic connection from a DHCP server) - otherwise you can't point the VPN traffic from the router to the PC.

http://www.addon-tech.com/q&a/upnp.pdf

Login to your router, click Advanced, then Port Forwarding.  See section C of the instructions.

It's a bit ambiguous (they often are) about what each setting means.  "Connection" could mean the router's external ISP connection - see what the options are.  The LAN IP means the IP address of your VPN host PC - if it's not listed you need to click New IP and add the IP address of the PC here.

Under Category, click VPN.  Hopefully there'll be an obvious item in there - if not, post back the options here.  Choose the item you want to add, click the ADD button in the middle, then click Apply.

NOTE:  Check (as per section D in the instructions) that a DMZ is NOT setup on the router.  This will stop port forwarding from functioning on this model router.

If all is correct, you will have forwarded the correct VPN ports from the outside world to the VPN host PC IP address.

2) Make sure the VPN host PC is set up correctly.

RIGHT CLICK My Network Places and choose Properties.  Next, do Create a New Connection then Set up a Advanced Connection, check Accept Incoming Connections and click next.  You'll get the "Devices for Incoming Connections" dialog box.  Don't select any of the devices list - just click next and check Allow Private Connections, then click next.  You'll get the "Allowed Users" dialog box - select all users you want to have VPN dial-in access.

3) Make sure your laptop is set up correctly as a VPN client...
Network connections / create new connection / Connect to the network at my workplace / Virtual Private Network Connection.  The company name can be whatever you want, say "Client Office", select Do Not Dial an initial connection (unless you want to).  The next bit - Host name or IP addess - should be the EXTERNAL IP address of your clients router.

Provided you've got all the settings right, your laptop will request a VPN connection to the client's router - the router will just pass this request to the VPN Host PC (if the right ports are forwarded correctly!) and the PC will respond, request authentication from your laptop, get it, and away you go.

At least that's the theory.  If it doesn't work, please confirm:

- Host PC has a fixed IP address including the correct subnet mask and gateway
- Host PC can access the internet via the router
- You have set up the port forwarding in the router
- DMZ is NOT set up on the router
- You've created the incoming connection on the Host PC
- You're certain you've got the right username and password setup on your laptop VPN.  Sometimes it's a good idea to just create a new connection and try again, in case you selected something and forgot.
- You've got the clients EXTERNAL address as the host address in the laptop VPN connection
- You can access the control panel remotely (I know you've said it works, but try it after you've tried the VPN in case the connection has fallen over or the router has crashed, and you're not aware!)

It would be helpful if you could detail what happens and what error messages you get if it fails.

Good luck !


Simon
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webbyflanaganAuthor Commented:
Hi Simon

I have been on site again today and checked all the things you suggested. When i came back to my oplace i tried to log on again, this time it got as far as displaying Verifying Username and Password but then came back with the following error

Disconnected
Error 721 The remote computer did not respond.

we are getting closer, have you any more suggestions

Thanks
Brian
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SimonUKCommented:
Nearly there !

Your router supports VPN passthrough so it's likely:

- The router ports aren't open correctly
- Your laptop VPN connection details aren't correct
- There's something else in the router setups that have been missed (for example, do you have to tell it to allow specific, or all, IP addresses through as VPN clients ?)


Simon
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