The monitor on my family's Gateway Profile 4X has developed a problem and I need help sorting out an effective way to migrate the contents of the hard drive to a new PC.
This all-in-one PC's monitor has gone blank (bright white) making it very difficult to do much of anything. The OS is XP Professional. On power up the hard drive is active, evidenced by its normal noises. By mousing around on the white screen, I have been able to click on one of the users and finish the windows start-up, evidenced by the "ta-da" that comes during a start-up and a normal shutdown. After using the keyboard to bring up the start menu and then typing "u" and "u" to turn-off the computer, we get another "ta-da" followed by the power going off and screen going black.
A phone call with Gateway conviced us that useful help would not be foruth coming and that we were probably going to have to replace the PC. Given the hard drive and data appear to be intact and functioning properly behind the white screen, I'm hoping we can find a way to migrate data and applications. I just don't quite know how to approach this without being able to see what I'm doing on the Gateway. Any suggestions would be appreciated.
Thanks - JWM