blue screen when attempt is made to list images in explorer as thumbnails

Posted on 2006-05-15
Last Modified: 2010-04-18

We have a Windows Server 2003 fileserver and all Windows 2000 clients. We store photos on the server. The server instantly gets a BSOD whenever a user on *any* client machine attempts to use Windows Explorer to view a directory of jpegs in thumbnail mode. I know that the problem is not corrupt images as the same problem has occured with several different directories.

Question by:ekbal
    1 Comment
    LVL 20

    Accepted Solution

    The crash may be caused by faulty ram or device driver error (ie video, sound card, modem and etc). The system event log and the minidump has the most useful diagnostic information. When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the detail of the blue screen.

    Event ID: 1001
    Source: Save Dump
    The computer has rebooted from a bugcheck.The bugcheck was : 0xc000000a (0xe1270188, 0x00000002, 0x00000000, 0x804032100).
    Microsoft Windows..... A dump was saved in: .......

    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Error code 1000007f, parameter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000

    Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001/1003. Copy the content and paste it back here

    Zip 5 to 6 minidumps to a zip file and attach it at any webspace. I will study the dump and find out the culprit. If you can't provide the minidumps, run memtest to stress test the ram. Make sure that your windows is not infected with spyware, adware adn chkdsk /r.

    Get public webspace
    Use a free service like rapidshare to attach the minidumps and post the url of the mimidumps at this thread.

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